Lovesac is dedicated to providing customers with comfortable, durable, and customizable furniture options like Sacs and Sactionals. These products are designed to be washable and changeable, ensuring they last a lifetime while meeting evolving needs. Customers appreciate the innovative features of the furniture, such as the embedded StealthTech Sound + Charge system for enhanced audio experiences. The customer service at Lovesac, particularly at the University Park Village and Fort Worth showrooms, is frequently praised. Staff members, including Elizabeth, Courtney, and Jaley, are noted for their helpfulness, knowledge, and patience. They make the purchasing process enjoyable and stress-free, offering assistance with customization and addressing any concerns quickly. Customers report that the overall experience is easy and enjoyable, with no pressure to buy immediately, making it one of the best furniture shopping experiences. Many recommend Lovesac for its quality products and exceptional customer service, reflecting the company's commitment to customer satisfaction and comfort in the home.
Anna at the Alliance location was wonderful to work with. She had an excellent knowledge of the product and had many wonderful suggestions. We appreciated all the time she spent helping make decisions on building the perfect Lovesac for us!
May 2024
Emily was very helpful! It was a great and easy experience.
February 2024
We had such a wonderful experience purchasing our love sac and sactional from this store! Courtney, Jaley and Elizabeth were exceptionally helpful with every issue we had (even though most were our doing). The company’s customer service is already top tier, but the employees at this showroom elevate that. Thanks again... read full comment
