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September 2023 by Philip Keith
My appointment was for 15:30, 7.5 hrs to load 32 plts. There is no excuse for this, temp set -10 degrees while waiting to open doors and gone up to 40 while waiting to load. There building is being cooled by our refers. Another half hrs for paperwork and yard man to put seal on trl. Absolutely the worst place to load. All I can say is detention time is Absolutely necessary!! Not right to hold us up for that long of a time!!
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August 2023 by Ale Rodriguez
I think they should have consideration for the drivers. It is incredible that they are strict with the appointment times but the staff within the company don’t comply with their duties. My total wait time was 9 hours and entirely waiting for the paperwork. I don't understand why if there’s so many comments about this lady in the main office they don't do something to replace her. Hire employees who are willing to give good customer service and treat drivers with respect.
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August 2023 by Shakhzod Jurakulov
Had a 11:30pm appointment and got unloaded at 1:30am. Unloading was fast but they don’t take you before your appointment time.To the manager: Please hire competent people who knows how to do their job. Waiting until 4:00 am just to receive my paper work. This lady at the front desk who works at night have problems understanding drivers. I don’t know if this is because of her language barrier or she has another serious problem. Rude and disrespectful. The overall problem in this company is this lady not giving clear instructions and her attitude.Please more consideration to drivers who try to deliver on time.
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August 2023 by Harpreet Singh
You will have to wait for the paperwork because the ladies during the overnight shift just talk. They don’t like to work.Unloading was pretty fast. But took around 2-3 hours just for paperwork.
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August 2023 by Mike Rogers
Do NOT deliver on a weekend if you can help it. I've been here since 5:30am got a door about 6am they had me done by 9am, and it's almost noon and no paperwork. One lady in the office checking in and out drivers. Really? As busy as y'all are can't hire extra help? This is ridiculous, and I can guarantee that y'all will pay detention pay!!
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August 2023 by Blaine C.
Truck drivers, avoid this place. I've been here 4 hrs and my trailer is still empty. Every minute I'm here is a minute less I'm spending with my family. I never saw so many people dragging a** standing around and/or taking smoke breaks. I don't understand the point of having an appointment time?
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July 2023 by Danny Ducote
5hrs and counting to get loaded. No overnight parking. There is some street parking. Have to dolly down and disconnect. Very slow very slow very slow. Plan to be here a long time
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July 2023 by W H
Arived on Friday 06/30/23.12:00 pm……Payed $278 dollars late fee.And got loaded at 11:30 pm Friday night.Meanwhile I saw dozens of trucks came after me and got loaded and left the lineage warehouse.I kept going inside and finding out what’s going on, to be told they didn’t have a door for me. They are waiting on specific doors.I witnessed three shifts change where three different individuals came into work that day.I’m an owner operator who does not get paid for waiting times.I just hope OOIDA can do something about this type of delay where owner operator don’t get compensation for waiting time.
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May 2023 by Denton Anderson
Hey trucker I got here at 10:40 for a 12:30am appointment to deliver U can come 2hours early the guard said. The guard ask me for my deliver seal number to check me in. Check the seal then gave me a paper that you give to her when your done unloading. Then u for on door 44 which is on your left hand side after it's near the lunch tables outside.After u park the truck go to door 44 n u must sign in on a book and let them know your their to drop off. Then give them your bills and bring your id. Your gunna need it.After they will let u know which door to go too n u just park at the door.. don't back into the dock door until a warehouse worker comes to you n tells u to open the door/break the seal. After he tells u this back up then he'll let u know to disconnect from the trailer.Unloading only took 25mins hereThen I got a call from the office they let me know my paperwork is ready. You get the bills back then give the other paper to the guard shack when u leave n your doneI spent max 2h here.Great place!
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April 2023 by Belaye Teme
They took my whole night to load me and changed the late fee 284 because I was late 45min due to bad traffic but I was there 6:45 pm to 5:00 am. Nobody asking them when they hold you all these hours. Avoid this place any way possible.
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April 2023 by Ilhan Gunic
Security guard is cool. Ladies behind the desk , one is very cool and friendly one is ok. Loaders are cool usually. My experience today wasn't really good because the loader Alejandro did not let me know truck was loaded. He just unlocked the glad hand and left.It took over four hours to get loaded even though week before only took forty five minutes.No overnight parking.Couple truck stops about 3 miles from the company.
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April 2023 by Erin
Appointment was at 17:00, was there on time, didn't get loaded til 21:00 waited for paperwork til 23:00 with a delivery time at 4 am 6 hours away! Won't reschedule delivery for another 4 days, stuck at a truckstop til then! Please be aware truckers!
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January 2023 by Daniel Hill
1700 appointment. Made it early. Trailer had green light at 6:30. Asked for update at 7. Desk told me to wait for call. 5 minutes later I look up from my phone and they deserted with note that says be back at 8. Be ready for poor work ethic and operations. They should hang the COO for this kind of oversight. It's bleeding in the reviews.
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January 2023 by Heather Alexander
The only thing I really hate about this place is the area they have you stage in gets rather packed and it can be challenging trying to get to a door with trucks in front and on the side of you. And for whatever reason the receiving office is exceptionally slow. You can arrive 2hrs early and may get a door right away but they usually don't even start to unload until after your appointment time. I have parked on the street outside the gate overnight before and not been bothered. Have your delivery confirmation number handy usually starts with the letter I.
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January 2023 by Jagvir Dhanda
Got there in the afternoon but my delivery wasn't till 5 next morning. Guard was nice. Plenty of parking around the streets and truck stop is only mile away. Checked in two hrs prior. Check in girl had a attitude problem but Idgaf I treated her the same way. Lumper was friendly and got me unloaded straight away. Was out of there at 4:30 am.
