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December 2023 by Wayne B.
Very mean rude and racist acting people. I purchased 2 Gift Cards for $400 and was told by customer service to return to the store for my refund. They were very mean and rude I had to call the police on them to get contact with management who then called district management and informed them of the situation. I have still yet to receive a refund and I am still working with customer service to get my money back. The gift Cards were damaged and unreasonable. You couldn't tell they were damaged until you remove the number cover. Very disgusting experience with these people. Unreadable gift card redemption numbers
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December 2023 by Robert S.
Sorry to see this place going downhill as it is. Especially among the non-caring employees. We attempted to get assistance from one employee who simply stared at me until I had to ask the question again. He was a "personal shopper" with the huge cart (that was blocking the aisle) and I guess he couldn't be bothered. Another employee with a cart darted in front of my wife who was pushing the basket, causing her to have to come to a complete stop to avoid hitting him. And the soft drink aisle was completely clogged with boxes, workers and vendors making it impossible to get to the product we were looking for.The selection is OK, but management really needs to remind their workers that 1) the customer is who pays their salary; 2) they should ALWAYS yield right of way to the customer; 3) they should ALWAYS be ready, willing and able to lend assistance when a customer asks for help. We didn't see evidence of any of these training areas yesterday.Again - sorry to see the decline here.
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September 2023 by Steve G.
Closes at 11pm. Go to Walmart in white settlement lateUsed to be 1 am but not anymore
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May 2023 by Rosae T.
When did this start closing at 11? At least a month ago. I'm so tired of showing up here at 11 to get something and the doors not be open. Update the hours for gods sake. This is ridiculous
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March 2023 by Megan R.
I knew someone who worked here and was sexually assaulted in the restroom by a co worker and no action was taken what so ever!!
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November 2022 by Lisa L.
Front end is so poorly mrs managed the check outlines are all the way down the aisle with only two registers open the rest of self checkout where's management at? Why are they not jumping on a register? The busiest time of the day still have one person working in each department flies are all over the produce 20 baskets sitting around full merchandise because people are too f****** lazy to put it up why are baskets not assigned to certain employees through the day to return them to where they go? So sorry for the cashiers and anybody that works there. It is a shame that Albertsons has to be a part of this company employee said I get no breaks and they don't even get a lunch while they're there. All of management should be fired and start over because y'all don't know what the hell you're doing
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September 2022 by Rene L.
Look y'all this store is trying hard to win back everyone's trust after "rats" lol and bad people working here . Produce could use a little Help but other then that a few people who work here have a serious problem with attitudes.. uou woek At Kroger honey let's bring that drama at home . Mostly a great store with low prices . Yes there are panhandlers, but they are even at Tom Thumb on camp Bowie and hulen . So if you don't want to Be bothered by people who have no other option but to beg I suggest you have your stuff delivered..
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September 2022 by T M.
Smells like a hot dumpster when you walk in, shelves are never stocked and dirty. Never any baskets available and no one to ever sack our groceries.
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August 2022 by april hart
This has got to be the worst Krogers I have ever seen. It's supposed to be a really nice area when you get off the freeway but you get in the parking lot and they are portable camera system set up so I'm kind of weary about the area. The minute we walked in it smelled like mold. The carpet in the entry was dirty and must have got wet. The amount of smell was overwhelming. It continued in the produce section to the right of the door. Couldn't take it. When we left asap what u thought might be the manager gave us a look like we were stealing something because we left to soon and had nothing in our hands. Oh also a mention about the security gate after you walk in and all the registers that we aren't being used. So I guess this would indicate to me they've been having problems with stealing will not be back in that area that's for sure.
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June 2022 by Rey R.
Dirty and very nasty store . The rice cake section is full Of Rats . Yes RATS the rice cakes are a daily snack for RATS living in Store . When you walk the store you can tell how dirty it is by the entry way . Look around the parking lot and that should be sign how the store is going to look. I would never recommend Walmart but in this case at least it's clean ..
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December 2021 by Rebecca Naomi
I typically have a good experience at kroger, but last night 12/13 we were treated like garbage. My husband and I were at the register getting checked out. the cashier Sandra and the girl bagging Valentina were talking to each other in front of customers about how Kroger doesn't pay well, and they don't know how kroger expects to get employees at such a low wage. Valentina was bagging our glass pasta sauces very rough, and my husband said: "can you please stop slamming our glass?" Valentina immediately in a condescending tone replied "do you want to do it yourself?" My husband said yes, and had to bag the rest of our groceries himself" Sandra, the cashier said some comment approving Valentina's behavior. They both have a sh*tty attitude and obviously don't care about their job or customers.
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November 2021 by Sherri K.
This store is trying.,it's in a rough area and I still won't go after dark. Produce has improved over time and so has the cheese selection in the deli. Still waiting for a complete overhaul. One of the workers told me 2 years ago that this Kroger Will be the last to get a major overhaul. Disappointing!
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November 2021 by Mista B.
Great local grocery store and great workers. They are very informative also. Stays open late too
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September 2021 by Anthony Koistinen
ONE electric shopping cart. I called corporate 2 months ago. They said to speak to local store manager about it. I have on several occasions, nothing has changed. Inept corporate management. I am sure they are making money. HEB, Tom Thumb, Fiesta, Wal-Mart have many electric scooters.
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December 2020 by Alice Beaty
Great customer service and choices.