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December 2023 by Carle F.
I loved my experience at Kroger near TCU this location was clean , lots of amazing deals. I also downloaded the app for more deals . Cashier was helpful on how to navigate the app.
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May 2023 by Abigail H.
Be aware of the male this store has at self checkout. He's a tall, at least 6 feet, older, white male. He's very rude and snobby. Seems to hate his job. I've encountered him numerous times, as this store is within minutes of my home, and every time he never fails to be rude and snobby. Yesterday I stopped to buy a few things. I happened to pick up a house plant that was not ringing up at self checkout. He decides to walk over remove the tag, show me the tag, as if I didn't know to scan the tag. Obviously it didn't ring up for him either and he goes "oh." Then he proceeds to scan the same tag 4 times as if it would magically ring up. Then he proceeds to override the price to $20.00 but the price tag on the plant read $19.97. So I asked why he couldn't ring it up for the price on the tag and he goes "wow, for 3 cents, what? You want to save 3 cents. Really?" To which I said "is that not the price on the tag and he kept going about how I really wanted to save 3 cents. Not sure why he felt the need to round the price tag. For whatever reason he couldn't ring up the plant at self checkout, so he takes me to customer service and continues to rant about how I was making a big deal over 3 cents. Then as he walks away from customer service he throws in a snarky "have a great day." Anywho the lovely ladies at customer service were great and apologized for this man's behavior. So I guess everyone who works with him knows about his rude, snarky, and snobby behavior. Bless his heart!
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April 2023 by Jamed W.
Owners must be idiots,because these dumb ass digital coupons only slow down the lines and their help is slow to begin with-GET AWAY FROM DIGITAL COUPONS OR YOU WILL NEVER GET A DIME FROM ME!!!
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December 2022 by Google user
They hardly have any actual cashiers anymore. Just tons of self checkout. The self checkouts are too small for any decent amount of groceries. They also don't have many people on the floor to help either.
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November 2022 by Joseph M.
I have gone into this store in the evening five times in five weeks. Each time the Deli area is a hospitalization waiting to happen. The Delie meat slicers are not cleaned throughout the day, and you don't know what you will get with your food. The first two times I complained to the assistant manager on duty, yet nothing is done. . . The third time I took pictures and again complained to the assistant manager. A week ago, the fourth time (I took pictures again), I again complained to the assistant manager. She said "I have told them to clean the slicer, but they just won't do it. I don't understand why they won't." I went in tonight and not only does the meat slicer look like a trip to the hospital waiting to happen (again, I have pictures if you need them) there is raw chicken on the floor and they were not cooking chicken at the time. . . . This time there was a different assistant manager. I explained the situation to him and he said, well I know they cleaned it last night because I watched them do it. This is just as bad as the employees leaving that filth on the slicers all day long (the manager does not even care about potentially spoiled meat contaminating everything that comes into contact with it). I asked him for the name and phone number to the district manager (because no one at that store cares for the health and safety of its customers). He came back and gave me a number and said if you leave a message, they will make sure it goes to the right person. I said I don't want to just leave a message and he then said this is where the district manager offices out of. He then said if I call during business hours I would not have to leave a message. I then asked again for the name of the district manager and he said "I don't know who has their office at that location. . . . The managers at that store do not care what their employees are doing (or not doing). They then try to play games with you when you bring up health concerns. The Health Department should have someone inspect them (preferable on a weekend evening).
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October 2022 by Christopher Lirot
They hardly have any actual cashiers anymore. Just tons of self checkout. The self checkouts are too small for any decent amount of groceries. They also don't have many people on the floor to help either.
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August 2022 by Holly B.
I wish I could give this location -5 stars honestly. I get being short staffed but clearly they can't even prioritize. Having shopping carts inside the store should be the easiest thing to maintain, there's like 100 carts and y'all wait until there is ZERO to go get them. Im 8 months pregnant and having to carry my 2 year old all through the store is ridiculous. Luckily I had my oldest with me to carry what we bought. I usually grab a cart from outside and bring it in because this has happened to me before but i forgot this time. Beyond irritated.
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August 2022 by Taylor C.
Very irritated the fact that when you do pick up orders you have to stress about the workers usuing common sense to make sure the produce is actually not expired !!! this Kroger has gotten my business for 4 years now and the attitudes and just the i don't care attitude works my nerves !!! Now I have 4 bags of salad mix that is up in price thrown away not good and they gave me bread that literally expires TOdAY!!!!!
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June 2022 by Kristina H.
I have noticed this location has such an overpowering fishy smell when you first walk inside. My friends even comment on this location being the stinky Kroger. Besides that, they do have good stock on items. In fact they were restocking aisles this morning as I shopped. The weekly deals were all available which is amazing, I got my .99 half gallon milk and $1.79 ruffles chips! The checkout situation is bare minimum with only one actual person having a lane open and then all self checkouts being open. The line wasn't bad when I came through, I didn't wait too long and the cashier was friendly. Parking is ample and getting out of here isn't too much of a hassle. Just have to time it right with the red light, not a big deal though.
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January 2022 by Jacy S.
Hey there, im not usually one to write reviews. Im very open and understanding due to working in customer service myself. I work in close contact with ppl every day due to being in the food service. This is not the first time i have experienced this at this Kroger. I understand that you dont take apple pay, i wasnt aware, i also understand that if i dont have other form of payment i just have to suck it up and leave lol but i was at register 3, with Cheryl, once i figured it out, assuming yall maybe used to take it, i asked "oh so you dont anymore?" Asking a simple question, i got sassed at, she rolled her eyes after i said i dont have any other form of payment, and starting taking everything back. Trust me i under being under stress working in customer service, whether its with a register or making someone drinks at a coffeeshop, I've done both. THERE IS NO REASON TO SASS ANS BE RUDE TO YOUR CUSTOMERS! If i acted like this to a customer i would feel bad about it, theres never an excuse to be rude, if your upset keep it to yourself. All i wanted was laundry detergent.... If i cant pay i cant pay don't sass me because of it.
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March 2021 by Pat Mcneil
Nice store
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February 2021 by Stephanie N.
Now they are making you self checkout and having maybe one cashier to actually check you out if you want a real person. I don't want to work for Kroger, I want to have a little service. And the good cashiers are probably losing their jobs.
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September 2020 by Nancy W.
Beware!!!! They are not following the Covid 19 procedures. Their carts are not cleaned before putting them back out for use. I only know because I watched a cashier put a dirty cart where the presumably clean carts were. When I talked to an employee about it, her response was well we keep sanitizer there for you to clean them! There was no sign saying you must clean your own carts. This is how COVID-19 spreads !!! Will never go back to that Kroger.
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February 2019 by Justin Ochoa
Thank you for your great customer service!
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August 2018 by sarah miller
Great selection of IPAs. if they will carry Strongbow and expand the ciders they'll be perfect! This Kroger stays on top of calling for help when the lines back up. I appreciate the effort!