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January 2024 by Carla Stein
Love, love Kendra Scott. Staff yesterday was not helpful and seemed like trying to hurry us out of the store. If I said I was interested in a piece, they would say great, I’ll get it for you, is that all? Are you ready to check out? Very pushy.
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December 2023 by Jack M Melton
Well, the website said they close at 9:00 we got there at exactly 8:00 and the girl told us we are closed as soon as we walked in the door and she was kinda rude about it. Maybe she gets a lump of coal in her stocking for Christmas and we shop somewhere else.
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December 2023 by Leticia O
So thankful to Shelby! I didn't know they closed at 7. I walked in at 6:50. I was able to return a few items. Search for new items and get some gift cards. She was so patient and gracious! This is my absolute favorite location.Thank you again, Shelby!Merry Christmas!!
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October 2023 by maria gilbert
Worst customer service. Not buying cheap kendra scott jewelry anymore. I also noticed how racist this store is, even thought the workers are a minority. Maybe they think they are not but look Hispanic.
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September 2023 by Sarah Perez
Ended up buying a pair of beautiful earrings @ a pop up event at my salon, but the cashier Shelby could not have been more standoff-ish & unwelcoming. At an event like this, when you’re walking up to an EMPTY table you would expect to be greeted by the salesperson and I can do without the small talk but that’s always a plus as well. I didn’t get more than two words from her just asked for my email & phone number for the receipt - that was it….I love ks and have supported for many years, but the customer service was horrible.
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August 2023 by Rachael Anderson
I arrived at 10am on Saturday when their posted hours say they open. They were having some “workout party” inside and we were told they have an “emergency with one of the guests.” An ambulance never arrived and the people in the shop were all walking around with drinks and were shopping. We called at 10:15a and were again told that they were still having an emergency. Yet again no ambulance and women walking around with drinks shopping. Luckily there is a kendra Scott close at university. Will not give these people my business. Good luck to those who want to shop when the elitist workout group is in there who thinks they own the world. Lol!
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August 2023 by Darby Branch
Izzy is THE BEST!!! She helped us find exactly what we needed and wanted. Love her, and I’ll always go to this location because she’s here.
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June 2023 by Lizzie G.
Amazing store and the nicest staff! Thank you so much for your help today, you truly made it special for my wish kid and her mom!!
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June 2023 by Janet Powers
Well just gorgeous. Beautiful inviting space. Jewelry just exceptional.
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April 2023 by Angela Johnson
Nice store. But just not my taste. Little pricey for jewelry not to real and plated.
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December 2022 by Brenda Drake Gammon
Can’t return anything except for store credit! And they were extremely rude about it! Will never shop there again! Bad customer service!
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September 2022 by Elise Dewbre
Today I had the most wonderful shopping experience thanks to Emily. She was extremely accommodating, understanding, and welcoming. She made my experience 100x better. Would definitely shop there again. Thank you!!
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September 2022 by Macy B
Just had the best experience at this location.I brought in a pair of earrings, a ring, and a bracelet that had all rusted. The girls working immediately helped me with finding a solution to get my beautiful jewelry back in tip-top shape! My custom ring was replaced and they gave me new hooks on my earrings for “extra shine” at no charge. Unfortunately, my bracelet was so old they no longer carried it, but gave me store credit! I had no idea KS did all of this and I will absolutely be coming back to continue shopping at this store. The best customer service ?? Thank you so much!
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July 2022 by Jennifer Michaelis
Fantastic store, especially during your birthday month. Wonderful service.
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June 2022 by Paulina Flores
Ever since we moved here this is my go-to Kendra store. I had such a bad experience at University, and this one is amazing! Sweet and helpful staff, very accommodating.
