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March 2024 by Antonio Estrada
Chido was absolutely amazing and so helpful! He made it an easy purchase and gave me confidence in what I was buying! Thanks again!
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February 2024 by Mark McCormick
I bought my a wife a new wedding ring at Kay’s at Northeast Mall for her birthday and Valentine’s Day. It wasn’t the correct size and she wanted to shop a little and make sure of what she wanted. We ended up back in Kay’s in Hulen Mall and got to work with Abigail. She was incredible. Great experience. Abigail was very knowledgeable and showed lots of options explaining why she thought one option was better than another. We ended up buying the same ring I had purchased before except the correct size. We will continue to shop jewelry from Kay’s and hopefully with Abigail.
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February 2024 by Cynthia Gardner
Customer service friendly and professional service
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February 2024 by Marcus Lucas
I had a fabulous experience, and can't thank Cynthia enough for all her help from behind the counter!
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January 2024 by Drew Ketron
Kara was so amazing!! My girlfriend and I went in to pick out our engagement rings and wedding bands, Kara knew exactly what pieces to grab and fit together. She was genuinely making us feel special and I couldn’t have asked for a better experience.Also, as a queer couple we are always cautious when opening up but Kara (and the other consultants) just loved our story. She even pulled out her phone to snap a picture of us trying the rings on together to send us. We are waiting now for our custom bands to arrive, but the in store experience was just perfect.Will update as order progresses ?
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December 2023 by Robert Foster
Love the place. I have purchased three rings from here. Only reason I’m reading it. A3 is because they would not take a credit card over the phone for the protection plan when my wife went into the store to get it soldered on. When I initially visited the store they told me it will be covered under the original ring. I had a drivers license and was FaceTiming my wife. But still have to be there for them to run the card…..next please.
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December 2023 by Johnathan Flippo
Went in to buy a ring for my fiancée and myself for our wedding. Ordered hers just fine. Was told I couldn't pay cash for my ring since they were ordering it so I could buy a gift card and then buy the ring which seemed strange to me. The ring came in while we were on vacation and had no service. By the time I came back in town, they called me and told me since I didn't pick up the ring in a "timely" manner they canceled the order even though I already had paid for it. I tried to get my cash back but since I forced to use a gift card and couldn't use the cash, they could only do a e gift card or a check from corporate that is now going to take 14 days to receive. The whole thing could have been avoided if they had told us from the beginning that we only had a week or so to come pick it up and I should have been able to get the physical cash I paid with back. The whole experience was just a mess and will be shopping elsewhere for my ring. Thank God I don't have to deal with them anymore with my fiancée's ring.For timeline purposes.I received a voicemail on the 15th of December and 3 days later it was cancelled.
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December 2023 by Adrian Tebia
"I recently had the pleasure of visiting Kay Jewelers at Hulen Mall, and I must say that the experience was nothing short of outstanding. The highlight of my visit was the exceptional service provided by one of their employees. Isidro, went above and beyond in assisting me with one of the rings I had recently dropped off to get fixed as well as showing me another ring that I will come back for in the next month. His knowledge, patience, and genuine enthusiasm for helping me made the entire process enjoyable and stress-free. I was truly impressed by their professionalism and kindness. Thanks to Isidro I left the store with a beautiful piece of jewelry and a smile on my face. If you're looking for a memorable shopping experience, I highly recommend visiting Kay Jewelers at Hulen Mall and seeking out Isidro for their outstanding service.“Thank you so much for making my visit a memorable one!"- Adrian T.
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December 2023 by Brianna Martinez
Kara is AMAZING!! Love her!! She is so sweet, attentive and can anticipate your choices. She has a beautiful heart and was a pleasure to work with today. I will def be back to see her.
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December 2023 by James Elems
Isidro did an AMAZING job making me and my fiancé feel comfortable and good about the purchase we made. He even helped me my warranty on a previous ring I wasn’t aware I had. I would definitely refer him to anyone for services and I will definitely be back for future business. Thank you again.
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December 2023 by Michael Fisher Jr
Hailey helped me greatly. She made the process of getting a promise ring for my girlfriend a lot more easier. She was very patient and just an all around amazing help!
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December 2023 by Francisco Salgado
Kara was amazing! Super knowledgeable on what she is showing you and super personable. Would definitely come back and ask for her :)
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October 2023 by Brittany Wilson
This is the best place to go for your jewelry needs! Annette greeted me with the most warming welcome ready to take on helping me find whatever I needed. She had the best personality and wasn’t too pushy. She helped me find the perfect new treasure to add to my collection. I will definitely remember my experience here every time I wear it and be back for any future purchases.
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October 2023 by Tinley Stacy
Hailey was so extremely helpful!! Not only was she incredibly patient and kind with me but she gave me recommendations and helped me find the perfect gift to suit my best friend!! Truly one of the best experiences I’ve had at Kay’s and I will be returning!
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October 2023 by Chelsea Gille
⭐⭐⭐⭐⭐I had the most sparkling experience with Annette! She is a gemologist of joy! ? I was dazzled by her expertise and enthusiasm.Annette made the process of choosing the perfect piece of jewelry an absolute delight. She shared her knowledge with a contagious excitement! ? Not only did she help me find a stunning piece, but also made me feel like a cherished customer.If you’re looking for a jeweler who is kind, non pressure sales with a great sense of humor, Annette is your go-to! ?✨ I’ll be returning for all my future bling needs!Thanks Annette, for turning my jewelry shopping into a sparkling adventure! ???