-
February 2024 by Gabby Robles
It’s the second time I come and the store is closed. It says they open at 9 am but I have to wait in my car at least an hour and it’s still not open. I’m not the only person waiting for them to open . I also call and they never answer. They should fix their hours on the website.
-
January 2024 by NICKIE cotelleso
Great sales in their fabric.
-
January 2024 by Sandra Weaver
Sandra was amazing ❤️
-
December 2023 by Anne Elizabeth Garrett
I placed a pick up order and before I could get there to pick it up the order showed that I had already picked it up and my card was charged.I couldn’t get through to the store the line was constantly busy. So I called customer service. They had to refund my money then I had to replace the order. I was told it was a computer issue.
-
November 2023 by Mandy Bowles
This review is to go to the manager of this store. Your customers are number one. First of all, the person came and said “Do you need help with something” I felt uncomfortable, but I told her what SecondI was appalled when I asked for help for someone to help me with finding fusible fleece and fusible interface. Instead of walking me to what I needed, they said in a rude tone “It’s over there, it’s over there. My husband and I walked out. My husband did walk back in to talk to her, and she did apologize. This should never happen to any customer.
-
July 2023 by Hazel Williams
The customer service is very friendly and informative. They had fabric on sale for $6.99 and $9.99
-
May 2023 by Shelia Laury
I was only there because my gave me a gift card to there, supporting my small business!!! It's kinda expensive, but the silk flowers are very beautiful!!!
-
May 2023 by Charlie Han
This post is to directly complain about the manager of Hulen Center JoAnn Keyla. During my transaction she assault my husband and I over an item that was stocked and priced wrong by her team member. The item was labeled $3.79 and rang up at $16+. I showed her the picture I had just walked over and taken during the transaction. She immediately got defensive, told us that if we didn't hurry up she would throw us out!I asked the cashier for her name and her managers name, that I incorrectly heard due to a genetic hearing disability that I have. When I asked the cashier to repeat herself the manager replied repeatedly "she told you". I told her I had a genetic hearing disability and she laughed in my face. A moment later she gave another customer her name and spelled it out. Her name is Keyla.I'm so disappointed because this was my favorite JoAnn store in the entire area. Every time I interacted with Keyla previously she had been very helpful. Apparently, she must have felt that customer service was not necessary and that making fun of the ADA community was ok. So sad.
-
May 2023 by Charlie H.
I'm re-emailing to directly complain about the manager of Hulen Center JoAnn Keyla. During my transaction she assault my husband and I over an item that was stocked and priced wrong by her team member. The item was labeled $3.79 and rang up at $16+. I showed her the picture I had just walked over and taken during the transaction. She immediately got defensive, told us that if we didn't hurry up she would throw us out! I asked the cashier for her name and her managers name, that I incorrectly heard due to a genetic hearing disability that I have. When I asked the cashier to repeat herself the manager replied repeatedly "she told you". I told her I had a genetic hearing disability and she laughed in my face. A moment later she gave another customer her name and spelled it out. Her name is Keyla. I'm so disappointed because this was my favorite JoAnn store in the entire area. Every time I interacted with Keyla previously she had been very helpful. Apparently, she must have felt that customer service was not necessary and that making fun of the ADA community was ok. So sad.
-
April 2023 by Christy Colman
The store was in complete disarray. The aisles are disorganized- especially the clearance section- to the point when you grab one thing, other items topple over. All the while, the employees are entirely unhelpful and stand around talking while the store is going out of business around them. No wonder Joanns have been going out of business all over the country. I'm a huge fan of Craft stores and usually love them but this was an entirely bad experience.
-
April 2023 by Christy Beall
The store was in complete disarray. The aisles are disorganized- especially the clearance section- to the point when you grab one thing, other items topple over. All the while, the employees are entirely unhelpful and stand around talking while the store is going out of business around them. No wonder Joanns have been going out of business all over the country. I'm a huge fan of Craft stores and usually love them but this was an entirely bad experience.
-
March 2023 by YuSheica Wallace
This saddens me to submit. I have been a Joanns customer since it was located on Trail Lake. I was excited and heartbroken at the same time because the customer service was so great. I received a lot of helpful advice from the ladies who worked there. Flash forward to Tuesday (14March), I was waiting at the cut table…been there a long time. They totally overlooked me and started to cut someone else’s order. ? I made a statement to the girls working behind the counter, and never once did they try to rectify their mistake.I’m sorry Joanns, but this relationship is not going to work out. It’s me and not you…I want too much.
-
February 2023 by Becca Davis
Today Jan 2, 2023. My m in law shops there frequently. Give 10 stars to the young blonde girl she was nice, kept line moving and genuinely a kind person.
-
February 2023 by Sara Bergquist
I love Joann's! Been shoping here since before it was Joann's. This Joann's is great, except it is a bit smaller store. I went to buy yarn that the selection was not what I was expecting. And almost totally wiped out. Might have been the sale, but was a bit disappointed.
-
February 2023 by Chase M.
Horrible store. Nobody is helpful. You can tell the people who work here hate their life.