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January 2024 by Sinia Green
I had a vehicle through Byrider for 32 days and it was a recall on my vehicle. I paid my car note 24 hours before my car completely broke down! I managed to get the following vehicle to service & not only did the staff NOT show any empathy towards me but they made me feel like a number and literally just wanted me to leave . I expressed my frustration & let them know I am in need of a loaner vehicle . The request was ignored & the management informed me as a courtesy she will Uber me to my next destination…she was clearly doing me a favor. When I got to my destination with out a vehicle the manager contacted me 30 min before closing letting me know a recall had been made on my make and model of vehicle. I have to contact the maker & ask for loaner & it’s my responsibility because the car is in my name meanwhile I don’t have a title. Byrider has made it my responsibility to replace a car that I was guaranteed was reliable. Staff ignored me & showed no concern that I was literally stranded with out a vehicle. I wouldn’t reference this place to my worse enemy I’m so stressed out & this has effected my lively hood. They didn’t care please run from this place. Maybe they will pay attention to how they treat customers after receiving enough bad reviews. They are nice when it comes to taking your money but when it’s time to give white glove service this place is trash. It also could be due to the fact I am a female so my next visit I will have a male companion tag along whos in the car industry it’s very easy for car dealers to walk over female customers. Please don’t buy a car from here
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January 2024 by Toni B
Kendrick was awesome sauce!!! Thanks to the folks who work there! It's really nice!You have to think, a low rate car lot that hardly has any bad reviews. Yea, it smells like fishy to me.Update: I should have known something when they ask you to do a review right then... once you leave and a month or so into driving off the lot, the rigged car does what they tried hide. It breaks down. This needs to be fixed, and that needs to be fixed. These are major parts. Dangerous things. I'm driving my car and it stops. Actually stops as I'm driving. Takes several attempts to restart, and you can't go over 20 miles an hour, or the RPM NEEDLE shoots up, then then stops working, and the car stops. My sensor light used to come on before they did the much needed tune-up, yes a tuneup 8 months after getting it. Then the engine light comes on, and it breaks down even more. Something tells me they rigged it. I'm glad I took pics under the hood. Shameful, but that's their business. Rig it, sell it, and keep them coming back to fix it. Then, if you return it or they Repossess it, because now the car just sitting and only barely 3 weeks behind, and now an already rigged car goes on your report. Amazing! As soon as I get the pics and video downloaded from my old cell to this one, I'll add them.
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January 2024 by Sarah White
This was the best experience I've ever had getting a car. Del was so friendly and on top of things. I would recommend anyone to this place.
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January 2024 by Franklin Pendleton
Really enjoyed working with Kendrick, easy process and everything that Kendrick told me over the phone was accurate, nothing changed when I got there. Good job JD byrider team!
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December 2023 by ENDIYAS WORLD
I was very fortunate to work with Kendrick. His customer service is impeccable. He explained everything in detail and made me very comfortable in my purpose. I would definitely go check him out if you need a vehicle!!
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December 2023 by Katress Dunson
Got me a decent year vehicle only had 800 down. Great customer service and I'm very satisfied with the monthly payment. Dell was great ask for him or Kendrick.
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December 2023 by Amber Steward
Kendrick is awesome ...went above and beyond to get us in a car....Del (like tha computer)..was great tooooo.....when they say they work with you ....they do overall awesome experience THANKS AGAIN FOR EVERYTHING...????????
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October 2023 by heather hoffman
To be Honest I walked away when I first got there. I came back and glad I did. To be honest it's a used car lot so do you're homework check the car before you even leave off the lot. I have some bushing problems I caught before leaving the lot and they will fix it for me if I bring the car in before the 30 day's is up after purchase. The car is a little expensive but I can't complain other wise they gave me a chance with bad credit and a repo they are up front and tell you what's what over all I like the place and the staff they helped me with my questions and got me into the car I wanted. Would I tell another person to go here? Absolutely I would. Thanks Byrider.
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October 2023 by Billy Coats
I half to say I would recommend Byrider to anyone that ask me. they have treated me with respect and was very patient with when i had a problem and they went out of the way to help me. I am now part of the Byrider family. Thanks to all at the camp Bowie lot for what they have done for me.
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October 2023 by Mattie Wilson
This was my first experience financing a vehicle from them. I am a veteran. I am highly upset. The vehicle keeps breaking down every month and it hasn’t been a year that I had the vehicle. They never fully check everything they just fix the bare minimum. My warranty is almost out and I’m afraid I might be stuck with this lemon. They won’t exchange the vehicle. I’m being scammed!Update: I drove the car to and from work. I know I didn’t put all those miles on there. Your car broke down with in the second month. It has broken down a total of 7 times and every time the vehicle is in your care for 3 to 4 days. Y’all are tampering and driving the vehicle while it is there. The service team said they drive it for miles. I’ve bought 3 used cars before yours, you can go check my credit. I paid for all of them. I was in the military when I bought those used vehicles and they lasted 5 to 10 years. Mileage has nothing to do with the fact that your car messed up with in 2 months of me having the vehicle. Stop lying you did not contact me 14 times. I called yall yesterday yall would not tell me what yall are doing to the vehicle. I called again today and yall are not trying to fix the issue yall caused to the vehicle. Had the service team checked it the 5th time I had it towed to yall it would not have blown the engine. Now yall talking about a catalytic converter so yall won’t have to put another engine in it. Talking about it’s not under warranty. Gtfoh. I am not dumb. I seen so many more stories about yall now that i know how dirty yall are. Fix yall vehicles before manipulating people to signing those scamming contracts.
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September 2023 by Presley Peters
Got a car today and Del hooked us up! Great service and helped me get the car I wanted. Highly recommend!
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August 2023 by Kyn Green
Kendrick from Byrider told me that I need a co sign bc I don’t make enough. I have good credit and work a full time job that brings in 900 every two weeks. I was told they do $500 down but I guess it’s just to get you in the door. I do not recommendOhk but it’s a monthly payment correct? It’s not hard to make a monthly payment at all especially coming from a person who works 24/7. This is false advertising and I will be taking further action with this
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August 2023 by Tammy Tillery
I bought my 2014 Hyundai Santa Fe 2 yrs ago. I have had to replace the starter and the alternator, both were covered under my warranty. Byryder took very good care of me and fixed my vehicle both times.
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July 2023 by Karen Cobbs
Kendrick & Dell are the best I'm have been trying for months to get a car & a friend suggested this place & I got exactly what I wanted a SUV $500 down
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July 2023 by Michael Johanson
Good service bad selectionThat was my original review.A week later under the passenger dash is leaking water so bad the trunk area is wet, both door handles on the passenger side FELL OFF, the ac went out and the drivers side headlight went out and when we replaced the bulb it still didn’t work. This dealership use to be quality. Avoid at all costs now. Will update tomorrow when i take this pos back to them.