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November 2023 by Ronald Long
Ian Holmes was our salesman...TWICE. In the last year, we've bought two cars from him. He's very knowledgeable and working with him was very comfortable. Our son wanted a specific color that they didn't have on the lot, so he called around and found it at another dealership. That evening he went personally and brought that car back for us. We drove it home the next morning. I highly recommend that if you're in the market for a Subaru, make an appointment with Ian.
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November 2023 by C Evans
Aaron and Antonio are the best! They were attentive, and answered any questions that I had, they are very nice, and are very respectful to their customers! They were in no way pushy with me about buying a vehicle, unlike most car salesmen … I had the best experience at Hiley Subaru, and highly recommend any future customers to Aaron!
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November 2023 by graceanne nixon
Ian Holmes was the sales rep myself and my family worked with. He was great! Did everything in his power to work with our budget. Super friendly and worked miracles. Will definitely recommend.
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November 2023 by Jan Parish
After visiting several dealerships, I found that the staff at Hiley were the most professional. Nick was the salesman who sold me the 2024 Outback. He was very patient and listened to what I wanted. I would recommend a visit to Hiley if you are interested in a Subaru, and ask for Nick!
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October 2023 by Hollee Newman
Great customer service.They really do mean it when they say they support and love animals…the staff made my frenchie and I feel so welcomed and personally attended to.The staff was attentive to my frenchie and gave nothing but love and affection to him. Which he just lapped up- no doubt.I was in fear of the final cost of having my ac compressor replaced which during discussing, I was informed my warranty would cover. I felt like the staff went above standards to help me and perhaps without her doing that, we might not have discovered there was an alternative to the monumental costs…She ultimately discovered my warranty was still effective and valid which she then relayed to me- total surprise but entirely welcomed.I appreciate the friendly hospitality and the means of doing whatever they could to take care of Pearl and return her to me in better condition than what I brought her in as. Wonderful.
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October 2023 by Cynthia Young
Nick D was really great to work with. He was very responsive to my needs and questions. I may have driven him a little crazy. I don't buy cars often. I used y'all for convince of being so close to home. Love my new Forester Limited! Thx
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October 2023 by Delilaha Smith
Kiley was an amazing representative to work with. She was able to work with us to get our car fixed within the week instead the end of the month that we were originally quoted.She went above an beyond to locate the parts needed for repairs to be done. She was professional and patient with us, while we were absolutely stressed about our car issues. The Maintenance team was amazing and the car is running great. We even got a complimentary wash!Thank you Kiley and the Subaru team!
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October 2023 by Julia Kosch
Everyone at Subaru has been amazing, as always. They took fantastic care of me and my vehicle. I needed the low beams replaced, and as it turns out, I was not going to be able to do it myself. They booked me in right away, made sure the car was in full working order and sent me a video with the inspection details, washed the car, and kept me informed every step of the way. I couldn’t have asked for more friendly, competent service! Kiley was wonderful!
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October 2023 by Jazlynn Johnson
Brittney was great! She always welcomes me with a smile and makes sure to quickly rectify, resolve, or explain any concerns I may have. Was great to be able to share the eclipse with y'all. Appreciate y'all sharing your eclipse sunnies with me! Thanks for always showing me great customer service! Availability is always great here for the service center!
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September 2023 by Hannah Kathy
Our sales guy Ian and the Sales Manager Nick made our car buying experience so quick and easy! They made sure we got the best deal and was ready with all the information we could need! The new facility was so bright and modern with lots of options on the lot!
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September 2023 by Kaylie D.
have now purchased 3 cars from Hiley Subaru and each experience has been outstanding! Ian reached out to me a month ago regarding my interest in an Ascent and was completely understanding when I wasn't quite ready to pull the trigger but continued to make himself available for all of my questions. One month later, I fell in love with a certified pre-owned Ascent online. I called Hiley and Tim answered the phone. Within 15 minutes Tim and Chris had an amazing deal ready for me and I all I had to do was pull onto the lot. Chris made sure my trade-in was handled. They bent over backwards to get my family into our dream car. Adolfo guided us throughout the entire process, was patient with my impatient toddler, excited with us and made the entire experience relaxing and enjoyable. Such an amazing team. You can't go wrong with Hiley Subaru of Fort Worth!
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September 2023 by Ana L Sanchez
I have got to say that the people in this place are amazing! From sales, finance & redelivery service! Thank you Nick and Jeff! Y’all have done an amazing job and I’m not only impressed with our new car but with y’all’s service and kindness.
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September 2023 by Rolando L Sifuentes
We had the pleasure of working with Chris Pingel at Hiley Subaru, he was beyond helpful and I would strongly recommend him to anyone looking to have a pleasant and stress free car buying experience. Chris was not the usual “pushy car salesman” but rather a person who did whatever it took to work with my wife and I until we were happy. This was truly the best and easiest experience we have had in purchasing a vehicle. Chris worked with my wife and I to get us exactly the car we wanted and when we were ready to close got us in touch with Antonio at Subaru to help us with financing. Antonio was an incredible help and made the purchase of the vehicle quick and easy. Antonio even worked to find us a few deals and had us in and out and on the road efficiently. Again, if you want a stress free car buying experience I would strongly recommend you talking with Chris P. at Hiley.
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September 2023 by Christian Montoya
Everything was excellent, from Monica greeting me to Teo Vasquez quoting me and keeping me in the loop with everything. Everyone was really nice and welcoming. Service was great and reasonably priced. The new building is lovely. I'll be definitely coming back for future services. Thank you all!
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September 2023 by Joseph Webb
We recently bought our second used vehicle from Hiley Pre-Owned and were completely satisfied with the experience again. When we decide to buy again, I will not hesitate to give them the first chance. Chris, Marshall, and Coach took the time to work every possible angle to get the deal done with us. Chris was not an aggressive salesman which is always appreciated. Most of the sales team were running low on sleep due to powerful storms that knocked out their power the night before, but everyone had a great attitude and were moving quickly. Their communication is clear and they were very courteous. Personally, I enjoy test driving and negotiating in person, so I’m not interested in some of the other car buying processes out there.Their dealership waiting area is clean and comfortable. They offer complimentary drinks and a variety of better-quality snacks. It took less than two hours from the time I agreed on the final price to the time I drove away. During that time, they detailed the car and put in a full tank of gas.
