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August 2024 by Niels Gittisarn
Ben was very helpful! Very knowledgeable and he not pushy on the sale of the furniture.
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August 2024 by Reed Smetters
Made the mistake of purchasing extended warranty. Sales person said they covered the couch and loveseat if they sagged or breaks in frames and claim with 3rd party who “dispatches” their claims denied as not covered. Will never buy there again!!
#havertys
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July 2024 by ar 0141
Terrible first experience with Havertys. Ordered 4 pieces and 2 were damaged upon delivery. We had to wait a full week ( with our clothes in boxes as the old furniture was gone ) to get Havertys to replace the furniture THEY DAMAGED. This was not because it wasn't in stock - it was because they had no available delivery times to correct THEIR MISTAKE.The next delivery was scheduled between 1:15 - 3:15 and was eventually delayed until after 7 PM. I had to cancel this delivery as I was not available 4 HOURS after my appointment. We then had to wait 4 more days and this delivery was over 4 HOURS LATE as well. The entire time, with the exception of a single email, all communication was initiated by me, the customer, not by Havertys. I did get a refund of the delivery fee but this was about respecting me as a customer and respecting my time - NOT about the cost or the compensation. Also, I received my first bill before the furniture had even been replaced. I was told by customer service this was because Havertys showed my delivery as completed. They had no problem collecting their money and a big problem honoring their commitment to me, the customer. STAY AWAY form Havertys and purchase your furnishings elsewhere.
**UPDATED VISIT**
I recently elected to return to the South Ft Worth location after my poor experience 5 years. What a difference between the 2 purchases.
I worked with Jay and was very forthcoming about my expectations on delivery after the way my last one was handled. Jay assured me many systems had changed and there were safeguards in place to make sure my delivery was fantastic. Jay handled the entire transaction in a courteous and professional manner. The delivery went off without a hitch at the original scheduled time. All of the merchandise was in excellent condition and we are very pleased with the entire experience this time. Thank you Jay for giving us a top notch shopping and delivery service!
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July 2024 by DONNIE WILLIAMS
We bought a split king set of bedding, and we love it! Went back to get mattress pads today. They were in stock in the store! Didn’t even have to order them! What a blessing! Our sales associate was very knowledgeable about all of our questions and very attentive. We had a good visit, and come to find out, he knew my husband from long ago, along with a lot of other people! Small world.
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June 2024 by allen morrow
Van was excellent! Good pricing and Good quality for what we wanted!
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May 2024 by Douglas Dawson
The sales people were very nice and listened to what I wanted. I was glad that Laura Judd was there to help pick out a an area rug since she helped me with my furniture purchase a few months ago. I think I have spent close to $20,000 at Haverty’s this year. Laura and Ben Harty were so helpful with decisions all along the way. I looked at several stores and the quality of Haverty’s furniture was the best.
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May 2024 by alvis mcdaniel
Gary Hamilton great guy, great job, not pushey.
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April 2024 by Terri Walker-Burston
The construct of the furniture was well explained and extremely informative. The store had exactly what I was looking to purchase. The price was competitive.
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March 2024 by Monty Lewis
We found what we were looking for and our salesperson was very professional i he help.
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March 2024 by Kathy Amparan
Theresa was exceptionally helpful and fun to work with!
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March 2024 by Becky Whitsitt
Ben was extremely personable and helpful. It was a very nice shopping experience. Hope he gets a commission so he can get that red car!!
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March 2024 by KAD
Cassie M. Did a fabulous job. I chose a very comfortable and perfect fit push back recliner. She has also shown me the perfect sofa which I am going back to purchase.
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March 2024 by Sarah Hamman
Sales and customer service was impeccable… Thank you for everything!
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March 2024 by WD MJR
Van is a home runI am on oxygen and don’t get out muchVan took the time and worked with me over the phoneAfter he found out all of my needs we hung up the phone and within 15 mins he called me back and had found me the exact Zero Gravity recliner I needed at an amazing price.He even arranged for me to pay for my chair onlineFor a great customer experience when looking for new furniture drive over to Haverty’s on Hulen in Fort Worth and ask for Van
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March 2024 by Sharon Henslee
Worked with Gary Hamilton and Laura, I visited the store several times just trying the furniture, and everyone so attentive and friendly, very satisfied
