-
May 2024 by Madi Johnson
I wanted to like Haltom’s but had such a negative experience here. I went to get my ring resized and the representative was completely dumbfounded by the concept of lab grown diamonds and kept referring to them as moissanite. She was adamant that they only worked on “real” diamonds. After much discussion, input from the jeweler, a diamond tester, and some rude comments, they finally accepted the job. When I picked it up, it was not the size I asked for at all and I can no longer wear it. Because of the initial experience and another comment when I picked it up, I decided just to pay and leave because I’d much rather pay someone else to fix it than go back here. We were excited to buy wedding bands at this location but this experience made us choose another company. EDIT: when I took my ring to someone else to get it sized again, it measured a WHOLE SIZE BIGGER than what I paid haltom’s to do. The other place got it to the size I originally asked haltom’s for and did it for a quarter of what I paid haltom’s. Absolutely do not go here for re-sizing. Bad quality work, rude people, and a total rip off.
-
May 2024 by Saad Ahmad
Must see Will super friendly and great customer experience
-
May 2024 by hari kumar rajendran
Bought 2 Rolex’s for me and my wife from Haltom and diamond ear rings. Will house is top notch to work with. Amazing customer service and very cordial to work with. Haltom has me for life. Great work Haltoms keep it going.
-
March 2024 by S E.
I recently purchased a Rolex watch for my wife from here and had a really good experience. I initially exchanged a few emails with the store manager and then decided to come in to look at what we wanted. Will H. helped us and he was very helpful, knowledgeable, patient and friendly. We were very satisfied with our purchase and will be back for another Rolex (hopefully soon).
-
March 2024 by Daniel Moreno
I love Ladye Ann, she always takes care of me! I also appreciate Blanca welcoming me in to the store my last time in and appreciate her setting me up with a watch I had been wanting. This is definitely the best jewelry store in DFW. Thank you for the great experience!
-
January 2024 by Madison J.
Not happy with my experience here at all. The woman I spoke to about resizing my ring was completely dumbfounded about the concept of lab grown diamonds and kept referring to them as moissanite. She was adamant that they could not work on them because they only worked on "real" diamonds. After checking with the jeweler, she finally agreed to take the ring. When I picked it up, it was not the size I asked for at all and I just paid and left to get out of there as quickly as possible. We were shopping for wedding bands here prior to this experience and are no longer considering any Haltoms's location. It's very upsetting that a ring that was just slightly snug before is now way too big to wear at all. It was much more expensive than necessary, but I'd rather pay someone else to size down again than go back here.
-
December 2023 by william banning
Won't to Haltoms jewelry for service. The associate that assisted me was outstanding. I did not get her name but she is a tall lady with blonde hair. Extra nice getting me taken care of. Would recommend them for jewelry and expert service.
-
November 2023 by Anthony Provenzano
I recently stopped into Haltom’s during a business trip to burn some down time and ask for local restaurant recommendations. The store is absolutely beautiful! More importantly, the staff was friendly and did not hesitate to let me try on a few Rolex watches in the exhibition case. Although I did not buy anything, I had a great experience. I highly recommend them!
-
October 2023 by S T
you must stop in this place is absolutely amazing. The jewelry is beautiful and their Crystal is gorgeous. The building that the jewelry store is in has a history behind it. It was originally knights of phythians castle dated back in the 1800s
-
August 2023 by Carl Schlitz
Thank you to all the management and staff for being a huge part in making my sons 23rd birthday gift a success. When no one else could find the Rolex Haltoms came through !! Thank you and I’ll be seeing you again soon!
-
August 2023 by Judah
Will is AMAZING !!! I’ve been coming there for many moons ! …& EVERY TIME that I come to get my watch serviced or look for some stunning jewelry, Will greets me with a smile & gives me the 5 star treatment ! Even if I’m not buying anything that day….he’s the BEST & bc of him I’m a loyal customer….& friend. Thanks Will ….from Tammy ❤️
-
June 2023 by Gary Gomez
I have visited Haltom's Fine Jewelers multiple times, and the customer service I received always exceeded my expectations. This is a family owned business that really cares about its customers. Blanca helped me get an old silver necklace repaired in a short amount of time and also assisted me when I purchased a timepiece at the store. Blanca is very knowledgeable and made me feel welcomed. Thank you, Blanca, for making my visits very enjoyable.
-
June 2023 by Max Jester
John and the staff are excellent!!I had a very pleasant visit there today. I brought my watch in and they provided prompt service with a personal experience in a professional way that makes me want to return. They had an exceptional selection of timepieces. I Highly recommend if you are in sundance square stopping in and doing business there. They have been a fort worth staple for decades. Thanks so much for the warm welcome today!!
-
March 2023 by Steven Tuyen Nguyen
The gentleman saved me from buying a fake Rolex from a seller on Facebook marketplace. Thank you!
-
February 2023 by Shujat Khan
I wanted to take an opportunity to share my experience at Haltoms in Fort Worth. My sales advisor Blanca has made it a priority to be provide the utmost care, compassion, and attention to me and my wife’s jewelry requests. She went above and beyond to go to great lengths to make her customers happy. She is extremely patient, and will answer all our questions about all of the products. Her excellent follow up and communication creates confidence in my experience at Haltoms for all of our future purchases for our family for generations to come!
