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August 2024 by Anthony Noriega
This bank is not as good as the one on.beach and 820.they refused to do notarized my papers work .this same form that did a week ago .then I asked for a manager. They told me they are at other location. So there no one in charge to help me . I will have look for a different bank the service not the same as other locations they have .it was just a paper that needed to be notarized. Wow. Customer service is horrible here.
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August 2024 by Cindy Ellis
Went to bank but realized I needed to go to rest room. And it was to Far for me to walk to get to it. So went to ATM. That was crazy! It gave money but ',no paper, bank account (its my checking to print date how much was in acct and how much now!
So I drove to 'Drive Thru" no wait. Told cashier what I needed and why. She gave me balance after I put my Dr's license in cylinder. Told then Thank you and I also told them about paper might be empty.
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August 2024 by Kerllisaa West
Horrible wouldn’t allow me to open account due to appearance. Very racist and prejudice to black people.
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December 2023 by FLYBOY MICKI
Horrible.Their excuse for not letting me open an account, is because I said I needed to get a debit card with my name on it, so I can rent a car, because I just had a pretty bad car wreck.Trash!!!..Said they didn't feel comfortable. First off it's not y'all's business why I need an account, second off, I've been in excruciating pain because I haven't had a car, and they just prolonged the process.Then the rep was looking at me like I was retarded, pretty sure it wasn't because I'm a 6'3 325 black native., but anywayI don't like banks anyways, but I'll never recommend them.
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September 2023 by Kenneth H
Went to the bank tuesday the ATM Was down so I went into the lobby and the bank teller in the lobby was the prettiest young lady i've ever seen, I love frostbank. It's a fair bank, thank youl
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August 2023 by Kenneth Hicks
Went to the bank tuesday the ATM Was down so I went into the lobby and the bank teller in the lobby was the prettiest young lady i've ever seen, I love frostbank. It's a fair bank, thank youl
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August 2023 by Mark Coffman
Great people and service from this Frost bank!
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February 2023 by Steve Gordon
Our organization has been banking at this branch for almost 3 years. We have found them to be very conscientious and friendly. They are professional and a vital part of the community.
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December 2022 by Reuben Andrew
Worst customer service in human history
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September 2022 by Ehab Masaad
Don’t trust this bank with your money
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April 2021 by Wendy Marie Wortham
I love this bank I’ve been using Frost for 20 plus years. It’s the type of bank where you feel welcome. Everyone is eager to help you in any way. I have accounts in other banks but my primary bank is Frost because the superior service by far outweighs Bank of America & Chase.
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December 2020 by Max Curtis
I absolutely love this bank. I just wish they would open a branch a little farther west around 820 and White settlement. Then I could move all my accounts to one bank.
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October 2020 by Up & Gone Recovery
Not so much of a location itself review but more of their customer support line review. I have spent OVER A YEAR trying to update my phone number with customer support, and even in person. I was told I had to create an all new account for my business to update the phone number. My personal and business account were linked together in logins. There is no way for me to create a new account for an account already registered. So every time I do call customer support my number does not match. So if there is ever a doubt on their end with a suspicious charge, I cannot be reached. I have given my new phone number countless times, I do believe they finally updated it last week. I called last week to update my address on both personal and business accounts. The personal was updated but my business account has been declined on online purchases due to the address not matching. Today will have been the 4th call within a week to address this issue to please update as it is causing delays with business orders. I was informed today that the new address still has not been updated. So fingers crossed next time I attempt to make an online purchase, it will not decline due to address not matching. If anymore further issues I will have to look into banking elsewhere.UPDATE A MONTH LATER: I cannot link my account to apple pay, it asks to verify my identity tied with my old phone number that Frost Bank still has not updated. (I provided Frost Bank with this over a year ago.)
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August 2019 by Stephen Shoemate
They are a Texas bank.
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June 2019 by Ron Barron
I walked into this bank today to cash a check from a customer of mine and because my customer had made it out to my company, the teller asked for my Federal Tax ID (EIN) paper work....well I didn't have in my back pocket. Who carries that around with them?! I presented my TX drivers license, that was not good enough....but what really upset me was the fact that the teller offered NO solutions, NO options...then out of no way... she just said, sorry we can't help you with this today and handed the check back to me. She offered no reason my she was not willing to even try to help me. Although she “said†nothing wrong or impolite, her attitude was super terrible. Terrible customer service!!! I'm sure this had nothing to do with the fact that I was a sweaty Mexican Contractor, I couldn't really be a legitimate, veteran business owner could I?
