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January 2024 by Atle Fjugstad
The service department is horrible. Went in for a safety inspection and had a question about the security code on my new 23 breakout with less than 100 miles on it. He sighed and told me that it was gonna be 45min to a hour for the inspection. I was perfectly fine with waiting as I didn't have an appointment, but he seem irritated to help. (I was the only person in there.) I also wanted to schedule an appointment for an issue i was having with being able to change my code on the bike as it took me about 10 different tries to get it to even show up, after finally being able to change it getting the code input screen to show up was another problem and would go away after about 4 seconds. His response to me was that he has had nobody be able to change the code without them changing it for them and he would have to charge me $89. After I explained I can't even get the input to show up or stay up for more than 3 to 4 seconds to input the code he came out to look and try. After 3 unsuccessful trys he then was able to input it quick enough and told me I just have to be quicker with it. I spent over 25k on a new bike and have only had it for a few weeks and that's the response for a warranty issue? Come on do better. I know that's not Harley's view on it. Called Texas Harley about 30min drive further who scheduled me an appointment and was very knowledgeable and wanting to take care of me. I will be going there from now on
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November 2023 by Ryan Lobstein
I have been a happy Harley owner for a couple of years now, and part of that is due to Phillip in the Parts Dept. If you Ever need help finding the correct part to get you back on 2 wheels, go see Phillip. You won't be disappointed.
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November 2023 by Sarah Quinn
If you order something online and it doesn't work out, don't take it to this location to return it. The employees treat you like you're crazy when literally every other business allows online items to be returned in store. I understood the online business had my money but these people wouldn't even ship my order back when the Harley Davidson in Grand Prairie did so in the past with no issue whatsoever. I knew it would take a while to get my refund I just wanted them to ship it back for me in the mean time. The lady I was talking to was acting like the online business and their store were completely seperate businesses when they're both literally Harley Davidson. When I called her out on it, she went to talk to someone and came back saying they actually Could ship it back for me but I had to bring it back Tuesday when the person who did that stuff was in so they wouldn't even keep it for me until then. They literally did nothing to help me. I understand the Harley Davidson stores are independently franchised or whatever but this is a very poor way to treat the brands customers. I was going to shop around and see if they had the item in the size I needed so I could just buy it then but the abysmal customer service I received drove me out of that store and I doubt I'll ever be back. Looks like Longhorn Harley Davidson in Grand Prairie will have my business now, which is a shame since I live barely 10 minutes away from this one. Do better, people. 2 stars because I was greeted promptly when I came in and the gentleman directed me where I needed to go and even though the lady I dealt with did nothing at all to help me, she was nice and friendly at least. But still... What a shame.
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November 2023 by Tim Porter
William (Bill) Jarrell is one of the rudest people I have ever dealt with. He constantly spoke bad about my bank and the federal government. The price he quoted me changed when I went to sign the paperwork. I will never do business with this company again. If I could give zero stars I would as any stars are a stretch.
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November 2023 by Brandon Hart
FTW Harley is a great dealership. If you need parts, give Phillip Reiley a call. He's extremely friendly and helpful.My only critique for management/owner is that our location does not do enough in the event space. Pre-COVID we had a ton of events, Post-COVID there have been almost none. I would love to see more events locally instead of having to drive to other dealerships to attend events!
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September 2023 by Autumn Harold
Every single time I go in here without my husband, I'm ignored. I went solo yesterday, walked past at least 5 employees, not one acknowledged me.Response to the managers request: i entered the store around 1700, I was wearing a maroon shirt and black skirt. I walked past three employees standing by a bike as I made my way to clothing. It should have been obvious I was looking for something since I briefly stopped at the front door to see where the clothing was located. I walked past those employees, to clothing where there were a few employees chatting. I looked at boots, then made my way back to the front making eye contact with a male employee standing in an office doorway to my right as I exited. I believe he had blond hair and a beard. I'm ready to purchase my first bike.... its a super bummer that your staff wasn't more willing to help.Hope that helps.UPDATE: Lt. Dan saved my experience. I returned to the store with my husband on a busy Saturday. Dan was attentive and patiently helped me find a mc that fit my small frame. Although we ended up buying an Indian, I will definitely be back when I am ready for a larger bike.
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September 2023 by Mike Loggains
If you like being lied too.. This is your dealership... I was told by this dealership. They would pay more than any others for my bike.. Long story short they lied. Bill Joel the Manager Did not honor what I was told... Instead Try to low ball me on what was discussed... I wasted over a half a day... You have been warned ⚠️
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September 2023 by Nick Kincheloe
People here are usually helpfull enough. Service department has always done a great job at taking care of my bike. No complaints
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September 2023 by Rob Zook
Great service, no hassle shopping, friendly Salesforce.
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September 2023 by Michele Fox Golden
Phil in parts is the man!! I own a motorcycle repair shop in Gun BarreI City and have known Philip for years. He has always been helpful, respectful, knowledgeable and honest. I will not deal with any other Parts Dept. employee or any other Harley Dealership.Thank you Philip for helping me and being my parts guy!!!!
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August 2023 by Dylan Dobrosky
Great Harley dealership. Great management. Motor clothes associates are very knowledgeable and helpful. Riding academy was excellent. Love my local Harley dealer! Also bought my road king special here.
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August 2023 by Miae Loggains
Not the most honest dealership out there... My husband and I wasted over a 1/2 a day.... Be lied to has become the new normal I believe. Manager Bill Joel is very dishonest.. I definitely do not recommend this dealership....
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August 2023 by Michael Dorste
So you wish you could find an old school motorcycle shop with a laid back feel? FOOND ONE!!! I had heard nothing but horror stories about Ft. Worth Harley Davidson from tons of my biker buddies. But Monday, I decided I’d stop in to look at their inventory. It took a few minutes for someone from sales to interact with me. Much to my surprise it was the lady of the group. Lindsay Wiles introduced herself and inquired about my reason for being there. Within a few minutes she began showing me the in stock Road Glides. Because I was in shorts there was to be no test ride but then I hadn’t planned on stopping so I returned the next day. Tuesday I met up with Lindsay at the store and did the test rides. Obviously, I ended buying the bike. But this time I didn’t buy the bike I much as I bought experience in dealership! Every person we (my wife went with on Tuesday) had contact with and several that we didn’t, each sat and talked with us as if we’d been in to see them a thousand times. So Lindsay, thank you for saying hello and letting me meet the family. It was great to meet Bill, Karl, and Tommy, Phil and Billy from parts, Miss Harriet and Tracey from motorclothes and all the guys in service. LADIES GO SEE LUNDSAY!! SHE ACTUALLY RIDES! GUYS GO SEE LINDSAY! SHE RIDES HER OWN ROAD GLIDE….. 1 1/2 hours from home and I pass all the others to get here now! BY THE WAY, TUESDAYS ARE LINDSAY DAY OFF! But she met me anyway!! Thank again, everyone!
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August 2023 by Dustin Harders
My wife just took their motorcycle safety course, and the instructors were rude and unprofessional. She passed the written test with no problem, but on the day of the practical test, they failed her. They didn't tell her why and they simply pointed at her and 4 others and said "your done" she didn't even know what they meant so she had to ask them if she failed and they, with attitude, like she was wasting their time, said yes. Again they did not tell her why so a friend of hers that knew the instructors called them to ask why she failed so we could try to work on those things with her and they lied and said they couldn't disclose that information and then he asked again "why did you fail her?" And they said "We didn't fail her she failed herself." That is very unprofessional and not at all attractive to someone wanting to learn or promote safety. They should have pointed out to her what she did wrong and encouraged her to come back and try again, not belittle and discourage her from something that she has wanted to learn to do for years. I would discourage anyone from attending this class or doing business with Fort Worth Harley Davidson because if that is the instructors they choose to employ they clearly don't care about safety.
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August 2023 by Levi Wolfe
Great service guys always help me out here, never have any complaints.
