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October 2023 by Frank R.
I wanted to write an update to my previous review. I did indeed receive a phone call from Mark this morning inquiring about my negative review. I expressed my concerns to Mark regarding the inability to contact or communicate with them. He showed concern and compassion to the difficulty in which it takes to get in contact with them. He also gave me his direct contact for any needs in the future.
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September 2023 by Michael Sites
Twice this year, while traveling on a weekend, our debit cards have been frozen. This time, my wife was out of town with a family member who is hospitalized and could not make a $38 purchase at Walmart and then could not use this card to pay the hotel bill. Now that it is Saturday night, they are closed, and my wife can not use her card on the east coast. Very disappointing.Whenever BOA has a question, I get a text or call to verify purchases. FWCCU is ok for auto loans (they've messed that up too) but not a good choice as your primary institution to use.One mire issue is that I am always the last person in our company to get my Direct deposit. I know this for certainbecause I own the company and can see the day and time $ is pulled from PNC and like clock work 4 days latter mine is deposited. Employees tell me that their $ is deposited in 1 to 2 days regularly.I obviously need to move our funds elsewhere
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March 2023 by Tyrell Smith
I run the café next door to the branch and have loved working with the staff here since day one. They are always on the top of their game with customer support and reliability.
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December 2022 by Catherine Skye Oehl
If you want to receive your paycheck AT LEAST a day later than your entire organization, use this bank. You should also know that they will reverse out paychecks after they've been deposited for a week without any warning or heads up. TLDR; if you never want to know how much money you have/are going to have...this is the bank for you.
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September 2020 by Michael Craig
They lied about deferring car payments due to covid. I signed forms saying I didn’t have to pay until July, I started paying in July and now now claim I missed a payment and have 5 days to make 2 payments
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May 2020 by Tina Hollins
Had death in family due to CONVID-19. Fort Worth Credit Union loan department was there for me.
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August 2019 by don-gracie yielding
my husband says he really likes this bank/CU. I initially did not want my account there because it's such a hassle to have to leave everything behind just to go through their intense security inside the Federal Bldg. (we live downtown hence the location would be convenient aside from this). I am banking at Frost-great location-but am not happy there so I have been attempting to open an account with FWCCU. They took my deposit online but now I'm locked out and can't get anyone to help. Not a good start at all.
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October 2018 by Margarit S.
Small but Quaint little credit union. I stop here to get a cashiers check. This credit is a shared union with mine in California. The ladies there were so helpful, professional and polite. I wish this location was my new credit union. Thank you!
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October 2018 by Kevin Christopher
Stay away from this place.
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January 2018 by Brandon Tucker
If fort worth community credit union allowed its customers to make ATM deposits, took advantage of paypals instant transfer and set up branches that aren't the middle of no where from anywhere i traveled it would be a 5 star bank. The 25 minute drive to the nearest branch is killing my banking life style. Hey FTWCCU its time to open a branch in white settlement off of Clifford like everyone else. They even have a water park for you to use :D
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January 2018 by Mark H.
Ok for dealing w small amounts but don't try anything over 10k because they can't handle it Go to a real bank
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March 2016 by Brian Glass
Downtown Fort Worth in the Federal Building, through security and on the 7th Floor.
