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December 2023 by JBT
I recently worked with Sandra Vallecillo, loan officer. She was such a pleasure to work with. Sandra was very prompt and thorough. I was able to complete the entire process online which was a huge bonus due to the fact that I live a long distance from Fort Worth. She was quick to respond to any questions thru email and made the process so easy which was a pleasant experience. I highly recommend working with Sandra.
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December 2023 by Taylor Bailey
Samantha did a phenomenal job from start to finish on my car loans. She is very knowledgeable & communicates thoroughly. Thanks again for all your help!
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December 2023 by Sonya Segura
We have been customers with FWCCU since it opened. And we have always gotten a small loan same time every year and paid off within months. Same every year. This year we were but successful due to their “new” policy. Very disappointed and seriously thinking switching banks. We got no help from anybody as to why.
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October 2023 by Aaron Bush
I had an amazing experience with Samantha Penny. She helped me navigate my loan process. I’m new to this experience and needed help. She went above and beyond answering my emails in a very timely manner answering all my questions, keeping me updated on the situation, and giving me good advice. Every interaction I had with her was professional, educational, and personably she was very nice. I think she is not just a really good person but an amazing employee
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September 2023 by Rojan Khatri
I had an exceptional experience with FWCCU, particularly thanks to Sandra Vallecillo, who went above and beyond to secure the best rates and various options for my credit consolidation needs. Throughout the process, Sandra's remarkable dedication to keeping me informed and her evident expertise in navigating the complexities stood out. Not only that but her proactive communication and genuine care made me feel valued and supported. Thanks to Sandra's efforts, I not only obtained favorable terms but also gained a renewed sense of trust in financial institutions' customer service. FWCCU and Sandra have truly redefined exceptional member service for me.
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September 2023 by Joanne Gordon
Samantha was so amazing helping with our loan. So quick and efficient it was done in less than 24 hours of applying. Very friendly and made the process so much better. Thank you!
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September 2023 by Greg Harper
Jessica was great to work with. After getting pre-approved and then negotiating with the dealer on price for the vehicle, which Jessica helped with by giving me values for my trade, the paperwork was easy. It made, what can be a lengthy time at the dealership, a few hours ordeal.
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August 2023 by Mirian Spencer
I have always had great customer service with the Montgomery Street branch as well as the Felix sattelite branch. Sandra was able to assist me in my inquiry and was able to work through the loan process quickly. I appreciate their expediency whenever I have an issue or concern.
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August 2023 by KMack
I have never had a bad experience with them. The credit union is always fast on processing requests and loans. Sandra V. was a Blessing to work with. Thank you FWCCU !!!!!
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August 2023 by Anatoli Berezovsky
I'm opening up a primary care clinic here in Fort Worth and Olga was great in helping me open a business bank account. Friendly, fun, knowledgeable, understanding, and helpful! Would highly recommend her and the FWCCU if you need a business bank account!
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July 2023 by Gilbert Moreno
I contacted the Fort Worth City Credit Union. I have been with them for 29 years. Sandra Vallecillo assisted me with a loan and refinancing of one of my high interest vehicles. She went above and beyond helping me get better interest rates and lower payments. This is very helpful in these hard times with our current economy. I appreciate and the Credit Union for caring about family and me.
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July 2023 by Alma Flores
Sandra V help me to lower my credit card from 26% to less than half and she is real knowledgeable on finance and has a lot of patience and she got it all done within hours. She is a great asset to the CreditUnion. I also recommend her to my friends and family. Thank you Sandra..
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July 2023 by Tiffany Colbert
I have been a member of this credit union for several years and I have experienced nothing less than EXCELTIONAL customer service from Oneisha Williams at the front desk. She is very patient, friendly, informative and helpful. She is always willing to go the extra mile for the FWCCU customers !
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July 2023 by Belinda Norris
I opened an account for my non-profit yesterday. It was the easiest account set up I have ever done. I sent in all of my paperwork and signed it online. Then went to pick up my debit card the next day. So, so easy! Super impressed. I worked directly with Olga and her co-worker (Sorry I don't remember the co-workers name) both of them were friendly, pleasant and eager to help me. I could not be more impressed. I wish I could give 10 stars!!!!!!
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July 2023 by Reyn Cloud
Samantha Perry, with the Fort Worth Credit Union, was our loan officer for my son's first used car loan. She made our experience unbelievably smooth and easy. Samantha was professional the entire time but was also very personable and hospitable during the process. She made the procedure of getting pre-approved for a loan, seamless. After we finished with the dealership, Samantha finished the task of completing the loan with minimal involvement from us. She made the entire experience seem so easy that I felt like I was just asking for money from my parents. The Fort Worth Credit Union will be my family's first stop for any loan needs in the future. All the employees from Samantha to the tellers at the Fort Worth Credit Union contributed and I want to thank all of you. Thank you!
