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November 2023 by Skyler Vasquez
I ordered tile online and it was ready the next day. Super easy to pick up - they have designated parking for pick up so you don’t even have to go through the whole store. The pickup process was smooth and very fast. The employees were friendly and several that passed by made sure I was taken care of. Very happy with the price as well - I price compared and they were cheaper than competitors.
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November 2023 by Lucas Rodriguez
While exploring the store to find a cohesive theme for my bathroom, I received unexpected assistance from the manager, Steve. He generously dedicated over an hour, providing a personalized tour and expert guidance in selecting tiles and flooring for my home. It was only later that I realized he was the manager, highlighting his commitment to ensuring a positive experience. Steve went above and beyond, patiently assisting me despite the presence of my three energetic young sons. This store truly offers an outstanding experience.
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November 2023 by Robert Adams
Very nice location and helpful employees. Only one complaint that I have is that the parking lot is badly laid out and there are far more handicap spots than regular spots here which is a nuisance considering this is a place you buy very heavy items from and have to load them in the parking lot.
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October 2023 by James W.
This place is a big one. Each areas is sort of section off by type, be it kitchen, bath, or living room, add to that by tile or wood. We went in looking for some deals on tile for the spare and craft bedrooms and found some really nice designs for not a lot of cash. We were really surprised at how reasonable the prices were compared to the chain hardware stores. Some of the tiles we found were half if not a bit more than half off what the the chains stores are charging for similar designs. Service was a different issue, as there were plenty of employees running around but we didn't hear a single word from any of them until we flagged on down to ask questions. Either way, the less expensive prices are worth the lack of customer service for us.
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October 2023 by Rebecca S.
We had a mix up with my order and Kristen with Pro services went beyond & personally delivered it to the job site. We're beyond grateful and will continue to work with them in the future!
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October 2023 by Courtney Todd
Usually love Floor & Decor but have had a terrible experience. Ordered something only to find out 10 days later that no one ever put in a PO despite the fact that I was charged on the order date. The person who was supposed to help kept putting me on 20 minute holds. Told me I could speak with a manager since she could "only send emails" according to her. Then another 15 minute hold. I hung up and tried to call back but then she just stopped answering the phone or picks up and says "please hold" then you go into the void and never get spoken to.
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September 2023 by L M.
*** We actually haven't made a purchase... We dropped in to view floor tiles, and found a couple we liked. The store was clean, their tile selection was OK, and there were a few customers, and staff. But, we wished to check their customer reviews* before placing a very large order (1200 sq ft) for delivery. There were a few reviews (why so little? how are they still in business?) for this location (and even less for their store in RH), and they were nearly all negative. --- 'Oh well, their loss' --- (Also, their website is difficult/impossible to use) * Our usual M.O. before making a large purchase. We'll stick with our favorite store, and their reputation for very good/excellent customer service.
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September 2023 by Elizabeth B.
Absolute nightmare. Wanted to have luxury vinyl installed in my home. Was directed to the installation made easy flyer, in which I set up an at home estimate for laying down the flooring. Unique flooring came out and measured - gave me a shopping list on what I needed to purchase from floor and decor. Was told this is the one contractor they use for flooring projects. Not only did he not measure enough flooring, he said I wouldn't need underlayment and measured for baseboards. Day of install I was told by installer I needed underlayment, had to go back to store and get that. Another $300. Took 2 days to complete two bedrooms less than 400sq ft. Already had carpet and tack strips removed. So all it was was laying the floor. Then they ran out of flooring. Had to go buy 4 more boxes. Went back to the store to get that. Finally when the job was complete. The installer didn't bother to tell me that the estimator - owner of unique flooring? Did not measure the base boards correctly. I was told to buy 3" base board moldings. Which I did. This is the result. Cannot return baseboards to floor and decor due to them using them - even though.... Maybe looking at this you would have thought they would have stopped after installing the first one. DO NOT USE THEIR HOME INSTALL SERVICES. You will only be spending more to fix it. Also the stair noses they installed are not flush and I almost tripped and fell down the stairs. So definitely a safety hazard as well.Update: Gave my information.... No one ever reached out.Update: Floor and Decor reached out to Install made easy. We were able to come to an agreement - without their help, I do not believe this would have resolved. Thanks Floor and Decor for having my back!
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August 2023 by Malia Holyk
Richie was AMAZING! Top notch customer service. Our order was as smooth as it can be. I think I'll call ahead to make sure Richie is working before every time I shop Floor & Decor. Put Richie in charge of training the rest of the staff. Friendly, polite, efficient, professional. What more could you ask for.
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August 2023 by Ryan M
Booked an design appointment with Tamara. She spent several hours helping my wife & I select tiles for 6 different bathrooms plus a kitchen. She saved us from feeling completely overwhelmed! We couldn't have done it without her.
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July 2023 by Tim Anthony
Helpful with loading up materials and being patient when the truck I originally drove up couldn't handle the load of the pallet. They had their orders organized and didn't take for ever trying to find it and get it out. A typical supply house issue. Only thing they need to do better is how they stack and wrap their pallets.
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June 2023 by Scott Waring
Had a fantastic experience with the Design Appointment. I was helped by Marco, who did a wonderful job of narrowing down my choices based on their recommendations (at my request).Will definitely use here again, as long as I can request Marco specifically!
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June 2023 by S Escher
Selection is good, they also have a variety of contractor grade tools and accessories. The customer experience is cumbersome at best. The checkout is finicky. The loading is unnerving. The carts are not designed wellThe parking lot is on such a slant that the cart rolls away. It's just wierd
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April 2023 by Phillip Sheridan
Had a great experience. If you need any help ask for Mark! He was very informative and helpful with walking us through everything we needed to tile our bathroom!
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March 2023 by Mickie W.
It's a long story. Set time for estimate, guy came did estimate said I'd get an email.Did it was wrong. Called to correct all information taken F/D said I'd get a call to talk. Still waiting now over a month. I should have known better because went I was in the place the lady seemed scattered apparently possibly wrong down wrong information, I'll never know.So beware!