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December 2023 by Rosarita Phipps
The customer service is horrible.. they will not try an help you even if u been with them awhile an all u need is a little help now with fees.. I dont get fees but I've been on leave an I called to ask an they are horrible!! Knowing they profit atleast a million in overdraft fee!!
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October 2023 by Jennifer Pounds
Was Closed when I went
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October 2023 by Pak Mane
It's great
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June 2023 by Rodney Matthews
The staff at this branch are very rude & disrespectful! I've never had a positive visit at this location!
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October 2022 by Leticia Sanchez
Terrible service I don't know people don't know how to do the job but sometimes they take too long Ai 5 employees and only two working and Ai they have a line of people waiting
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October 2022 by Ruth Leon
Avoid this branch, if possible. The teller was very rude. Claimed that my check was a fake check then stated she was going to keep it. I asked for the manager, she stated she was the manager and told me she wasn't going to return my check. I called the Ft. Worth Police Dept to have my check returned to me and they were unable to assist me. Then as they were about to close I see a very well dressed woman going into the back office of the bank and I requested to speak to her. It turns out that she was the actual Manager and she returned my check to me and gave me options to either deposit the check through the app or to go directly to the bank that issued the check. She was very personable and professional aside the other individual.
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August 2022 by Chris Stutts
When I made it through the line I stood in front of one of the cashiers for what seemed like 5 minutes and wasn’t acknowledged at all. It was the craziest thing, the cashier didn’t say a single thing didn’t even say the usual “i will be with you in minute”. I understand customer service has gone out the window but from a bank? It was good while it lasted but time to swap banks.
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May 2022 by D.acosta Sauceda
These use to be a good bank but lately the staff is more interested in talk about personal stuff and talk to guys that stop by and flirt with them than do their work help the customers you will have to stay in lane for at least 30 minutes before they can said to you we will help you soon instead i started to go to the bank inside walmart they are real professionals in my opinion i wish they hired new staff that really want to work for these location i kroger is just a block from my house
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March 2022 by Stacey Norrell
The staff here is very friendly and courteous but this is not a good bank.I had an account there for three or four years had over a $50,000 balance in my accounts, my beacon is mid to upper 600's. I applied for an RV loan that I was putting more than 50% cash down on and asked for a $20,000 loan and they turn me down. I had posted three times that amount in deposits so I collected my money and went to EECU where customer service goes beyond expectations
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November 2021 by Matthew Harmon
Not nice enough to change my big bill for small bills bc I dont bank there. Instead they would rather me wait in the customer service line of Kroger. Why would I bank with poor customer service like that?
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October 2021 by Michelle Jesus is love.
The worker's perfect but the company Horrible.
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August 2021 by Christ is love. JESUS IS THE KEY.
The worker's perfect but the company Horrible.
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June 2021 by Yo Yo Matso
Not nice enough to change my big bill for small bills bc I dont bank there. Instead they would rather me wait in the customer service line of Kroger. Why would I bank with poor customer service like that?
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February 2021 by Antman Jr
Garbage customer service.
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December 2020 by Teresa Delay
Managers were completely rude. Treating bad with attitude, talking to them like they were children. Truly felt bad for the nice woman who was helping me with my account, she was treated so terribly but remain in character. Hope she finds employment else where, she doesn’t need to deal with rude managers and supervisors.
