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January 2024 by Mark Empey
25 years banking and investing with First Command and I am done.Transferred $1000.00 from my Checking to pay my VISA card balance. The money showed as "pending" for several days, and now it has been withdrawn from my Checking and never credited to VISA and has disappeared. I was asked by the incompetent representative to " be patient, there were two major holidays, it takes ten days". Really?! major holidays effect EFTs?!, never had a transfer take more than 24 hours to credit. Have sent multiple messages to the Bank and gotten not one response, though they claim to monitor 24/7. How do you lose a $1000.00 EFT, and if I can't trust you with that, why should I trust you 70 times that? I am furious at the shoddy way FC has treated me. Filing a complaint with OCC, that should only take forever to come to something. This is literally criminal activity on First Commands part.
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September 2023 by Freak
Case in point. I leave a scathing review on my local FC advisor. The very next day, corporate replies with contact our Quality Management office. First. I STILL have not heard anything about my new advisor request. Second; the number HQ provided is a generic number and I can’t get any member of FC to provide me an extension to the QM section. Third; I had to contact the insurance companies directly to help me fill out the forms properly so that I can get ahold of MY funds. All my FC advisor would have to do is call up my account, print out the documents I needed and send them to me for signature. FC is not responding to me at all. This is the type of service you can expect to receive when you need to access your funds. If you ever been a beneficiary/executor of someone’s estate, then you know you can’t really do much with that person’s funds until it goes through the court…and their bills still have to be paid. I am telling you folks, run away from this bank.
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September 2023 by Wanru Huang
Great people with great service
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February 2023 by Matt W.
Good service, along with a convenient and digital experience. While it only has one physical branch, it is very easy to access and very nice.
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January 2023 by Daniel Butler
Been with them over 20yrs. No complaints at all
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December 2021 by Uzairu Lbrahim Sabon Gari
MR ARNOLD CLARK is amazing to work with. he makes the entire process of investment so incredibly easy. Not only is he an excellent communicator, he is continually on top of everything and very helpful. I would like to take this opportunity to highly recommend MR ARNOLD CLARK for your forex/bitcoin investments i started with just $1000 after 7days i earn up to $8,500 in return thanks to you MR ARNOLD for your good work may God bless you sir . You can contact him via
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December 2021 by Kiku Ayhu
If you think you've failed in forex trading, I'm glad to introduce you to the most amazing manager Mrs. Janet Wilder in fact all hope was lost until I met this amazing manager who changed my life within one week. I invested just $500 and within 6 days I made $7000. My friends I will forever be grateful to Mrs. Janet Wilder for helping me recovered all my losses. Words cannot explain or express how grateful I am. If you had lost a lot in forex trade give Mrs. Janet Wilder a trial… you can reach her via
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November 2021 by Shehu Marcus
Most people are complaining about the pandemic disaster,they can not afford $500 there is no job so I saw a review on investment under mrs Amelia horace tried it with $1,000. 00 even though they are lower cost of investment. starting from the range of $500 but I got a multiplication of my funds to over $10,000.00 in a week time it's magical because I never believe until I gave it a trial that is why I need to post an epistle of this online.
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October 2020 by MC
Take a closer look at ALL the fees, and realize this place is ripping you off.
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April 2020 by Anthony Underwood
Every time I have dealt with First Command Bank they have been courteous and professional. If you like a small personal bank and not treated like a number - this is your bank!
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January 2020 by Nathan Allison
Good bank. Hours are wack
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June 2019 by brendan byrd
Don't bank here if you live off of tips and regularly deposit your cash tips that are backed up with your pay stubs. They closed my account of a few years because I live off of tips and deposit them regularly. First they will say it's suspicious activity, and then when you prove your income they will lie to you and tell you it's "Because you don't have a financial advisor on your account". I have been a customer for years, but they don't care. Go to any other bank.
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June 2019 by Alex Uselton
They treated me differently because I'm Hispanic. Also the lady behind the counter farted really loud. It was super gross and unprofessional.
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June 2019 by Makayla strong
Inconvenient and very rude employees.
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June 2019 by Chris Carlisle
Terrible customer service.
