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December 2023 by Ryan Smith
Just got two vehicles done at the same time for state inspections and it was quick and easy. Great customer service and no wait times. Have used in the past year for new tires and that was a positive experience too. Will happily continue to use this location.
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November 2023 by Amanda Johnson
I bought 4 tires 2 weeks ago. Today I went in to get a screw removed from one. The guy was smiling as he told me they can't help me today. Mind you, there is 1 person waiting and only 3 cars in bays. It was not busy. I'll be returning the tires and shopping elsewhere
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November 2023 by Anthony C
never ever take your vehicle to this place! They take forever, and the kids that are working here are extremely careless. One guy had to return his vehicle because they didn’t put the bolt back on the oil pan and he was leaking oil everywhere. They take forever in the customer service sucks.
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September 2023 by Justin Way
If I could rate them for 0 stars I would. I called them and told them I needed two brand new drag radial (DOT certified) street legal tires mounted to two brand new wheels. The manager over the phone said that he would leave it up to the discrepancy of the tech doing the mounting on if he wants to do it. First of all, they are street legal tires not slicks, 2nd they are brand new because Firestone only mounts new tires, 3rd the tires fit within the wheel width spec. So just to reiterate., There was nothing illegal about mounting and balancing these tires.I showed up and paid to have them mount AND balanced. The tech mounted them and put them in the back of my truck. I noticed that neither one was balanced and I didn’t have time to wait and was told to bring them back the next morning at 7am. So that’s what I did. Upon arrival I noticed nobody was in the shop area except the manager and he let me know that his guy called in. So I asked since he is a manager of a tire installation shop if he could balance my tires. He told me he didn’t know how. I told him that I wanted the refund for the balancing and walked into the office. I’m which the manager made a comment saying “this is why I didn’t want to do your wheels and tires” I asked him why and he told me “because people with tires like this are racers and if I get into a wreck leaving here that I would sue them” so he profiled me as a racer ( I have slicks for the track) and he profiled me thinking I’m going to sue them. I tried to ask him what the difference between my tires and the ones they sold were. He could not answer me. So I gave him a little lesson at his own job. The difference in nothing other than the tread pattern. The tires he sells are D.O.T rated/certified, so we’re mine. The tires he installs has to fit the recommended wheel width, mine did. His tires are street legal…….. SO ARE MINE. Oh and to top it off his tech told me that my wheels/tires needed 7 ounces of weights in order to balance….. weird because the same morning I took them to discount tire in Roanoke and they laughed at Firestone. They balanced the tire with a machine that’s a lot better than Firestone’s and they did it with 3.5 ounces on one wheel and 3 ounces on the other. Both are running very smoothly. Thank you discount tire for 1 having great customer service and not a manager that tries to belittle his customers and thank you for just being kind and knowledgeable about your job unlike the manager and techs of Firestone. Oh and I forgot to mention that the Firestone tech told me that the tires were directional which I already knew, but yet he mounted them both the same way which was another reason I brought them back the next morning. At this point I ask myself who is Firestone hiring? The only reason I went to fire stone is because they were closest to my house. Other than that, I always use discount tire, and now I will drive on a flat tire and ruined a wheel just to make it to discount tire so that I don’t have to deal with the incompetence at fire stone.
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September 2023 by Rodney “Rocky” Lewis
I took my car here for repairs. I was able to drop off the car keys in the overnight drop box for repairs for the next day, which was very convenient. Other than Firestone being a little short on getting back with me on progress report, they performed the requested repairs as needed to repair my car. When I called for updates, every employee was very helpful and courteous. It's my second time for repairs at this location, and I would most definitely have them repair my car again.Thanks, Firestone. Complete!!
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August 2023 by Jessica B
Went in for a rotate and balance asked them to check a gash I had on one tire. Waited for 2 and a half hours for them to not even rotate the tires and tell me that my tire did not have any gash in it. All they did was take my wheels off, scrape the weights off and sent me down the road. Manager said I was lying about the gash and that I specifically asked them to only balance and to not rotate and that none of my wheels were out of balance and almost all wheels do not need weights- what a joke seeing as one of the wheels they told us in the past needed extra weights because it was bent. Sad that I had already gave them money earlier in the day for new tires on another vehicle, wish I would of just went somewhere else.
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August 2023 by Margarita H
This location is not well maintained or managed. We had scheduled for an AC check up and Repair on their website. We got there to be told that their website and their onsite schedule do not sync. That being said, we were told that it would take the following day. Needless to say, that is now a week and half almost two weeks and still they have the car. They say one thing only to do nothing about what they promised that they would do. They do not communicate with each other much less the customer. Poor customer service all around.
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August 2023 by Amanda Oliver
Spare yourself the time and headache and use Discount Tire in Roanoke. Scheduled an appointment with Firestone a week in advanced (tire rotation). Showed up and said it wasn’t “verified” and they already had too many people. Asked why it takes so long to verify and they said it is a system issue. Management was rude and not helpful. Scheduled an appointment with Discount - no issues!!! Was seen on time and in and out in less than 20 minutes. Management is also super friendly and helpful.
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August 2023 by Aaron Locke
DO NOT BOOK ONLINE! Their website will make you think they have slots available, you will get an email that says:"If your requested appointment date becomes unavailable, we will contact you directly to discuss rescheduling to a time that’s convenient for you."...and then they will email you, not call, but email you 15 minutes before your appointment time to recommend calling the store before arrival.Once you call, they'll say something like "we don't know why the website does that..." and inform you they don't have time for you. What a waste of time! This whole process is a trap to get you to their shop so you can just sit and wait, like many of the other reviews here would indicate.I had success at this place in the past as a walk-in when they had just opened, I must have gotten really lucky. Time to find a new place I guess.
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August 2023 by Ek B.
Had a 1 pm appointment and brought in my car at 12:45 it sat for over 2 hours before they took it into the bay. This store is completely unorganized and in chaos take your car anywhere but here
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August 2023 by Tammy M.
I had been using this place for several years with no issue, until recently. About 2 weeks ago I took my car in turns out it needed a new battery. They did the battery check, cost for new battery over $200 technician told me they wouldn't charge me for the battery check, well, they did, and when I complained I was told the person that made that promise was gone for the day and they wouldn't honor it. Called next day spoke with store manager, he too argued with me. Well, Sunday I dropped my car off with some AC issues, was told it would be looked at first thing Monday morning. Drove by the shop at 930, 1030, 1230 and every time my car was still in the lot in the same spot. They never looked at it until 230. I asked that they go ahead and do the oil change since it was there, yes ma'am, gave me a new total. Went to pick my car up this morning, Tuesday. NOTHING was done. NOTHING. All they did was drain and refill my AC, put the dye in that takes about 30 minutes to show a leak, but told me I have to come back in 2 days for them to see a leak. NEVER did the oil change. I took my keys and left, did not pay them one red cent, and will never step foot in this shop again. Not only can you no longer do walk ins and their wait times are upwards of 10 hours, the customer service is shit and they don't do the work they promise.
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August 2023 by Jessica B.
Went in for a rotate and balance asked them to check a gash I had on one tire. Waited for 2 and a half hours for them to not even rotate the tires and tell me that my tire did not have any gash in it. All they did was take my wheels off, scrape the weights off and sent me down the road. Manager said I was lying about the gash and that I specifically asked them to only balance and to not rotate and that none of my wheels were out of balance and almost all wheels do not need weights- what a joke seeing as one of the wheels they told us in the past needed extra weights because it was bent. Sad that I had already gave them money earlier in the day for new tires on another vehicle, wish I would of just went somewhere else.
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July 2023 by Lance Francis
2.5 hours for an alignment. Appointment at 1pm. Car sat on the lift for 2.5 hours. Do not recommend this place. Should have read reviews for this place. One would think having an appointment would get you in an out, especially if car was taken back at said appointment time.Service: Wheel alignment
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July 2023 by Thad Nabors
7 hours to fix a flat , and replace a tire . Then used and impact on the spare tire winch ,which it strictly says not to do. And felt no obligation to do anything, so it cost me another 50.00 . I've been an employee previously and a customer for over 15 years. And this is by far the worst experience I've ever had. Including telling me the car would be ready by 3 so I waited until 4 ,stuff happens. And it was still not complete. On a side note the le 3's are to hard of compound for a ride like the le 2's did , sadly disappointed.
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June 2023 by Tyler Estrada
Came in after sustaining some damage to get an assessment on parts and damages.I dropped off my car in the evening and early morning they were able to provide me with their assessed damages, plus a few extra things I may not have noticed otherwise. Roy was able to get me taken care of and got me a solid understanding to make my car functional enough to be road ready.Customer service was polite and friendly and I felt like I wasn’t being pushed to the side. He was even able to provide me a lower estimate than they originally had stated, even with my minimal service request.
