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May 2022 by Julie Wright
Went to get some color copies made on my card stock birthday and thank you cards. The manager was rather hesitant about doing it, measured the cards, said they’d have to waste a few to get it right, make a template etc etc and then after about 3-5 minutes of debating if they could do it, he finally said, “Yes, we can do it; just not right now because we have 8 print jobs ahead of you.” I agreed to leave the items to be printed. This was at approximately 1:25PM. I was even fine with them using a few of my originals to get it right. I had maybe 40 total color copies that needed to be completed. It’s not that difficult to run copies off onto a preprinted item but whatever. I needed the copies for an event Saturday.I called back at 5:45PM to check the status of my print job. The representative said, “Oh, we haven’t had a chance to get to them, the walk-in print jobs have been kind of crazy busy today.” I was polite and said I would just pick up my originals. So a few minutes later I went in to pick up my untouched print job. The rep at the counter assisting me asked the rep I spoke to on the phone where my job was at; when the rep from my phone call said it wasn’t finished then the manager chimes in “Oh we can do it right now!” I said No, I was just there to pick up, then he said again we can do it right now. Mind you, none of the copiers were running jobs either time when I entered the store. He was helping pack up a large package.I get it employees are hard to find right now and you have crazy busy days! Just don’t promise a job to a walk-in customer and then do other copy jobs for walk-ins if you tell customers you do jobs in order. Especially after making a big deal about mine being difficult because it’s just as important as the next persons. Being a former business owner myself, I understand prioritization is key in a business and based on this managers actions this store is highly disorganized and lacking leadership. You should always under promise and over deliver. I’m not upset just highly disappointed that I wasted the time when I could have taken the materials somewhere else and had the job completed. Time is money and my time is valuable too.
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March 2022 by Billie B.
I took my package to FedEx at 9:00 on Thursday, March 24. Was told by agent that package would arrive at person's work office by 3/25/22. It became apparent it wasn't going to be delivered on 3/25/22 after all. I called the Customer Service number who said they would deliver package on 3/25/22 after all. Then I received an email stating they would no longer deliver on 3/25/22. When I called the customer service number, I was told I would have to pay $18 to have the package rerouted to my person's 3/28/22 address, because she would no longer be at the original address. I refused to pay the extra, and eventually she agreed to reroute the package for nothing, but I had to get almost hostile to get her to understand I was not paying a red cent more to not get my package delivered on time. What a racket to want to charge a customer extra for a late package!
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December 2021 by Stephen Shoemate
My experiences at this location have been great; they are fantastic.I have a problem with FedEx not delivering my package, and many others, in a timely manner. They are at a standstill, at the Pflugerville center. The problem is bad enough that a growing number of people are affected.I'm going to use UPS or the USPS next time.Like I said, it isn't these people's fault, it is the parent corporation, and poor management in Pflugerville.
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June 2021 by Heather Thomas
FedEx always takes great care of me. I never have to worry if my packages will arrive in perfect condition or on time. This place is the best!!!
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May 2021 by Cynthia B.
I came here two weeks ago and was greeted after 5 minutes of waiting. I come here a lot and generally the front desk associates are nice. This day I was helped by Daniel. Daniel is the least friendly associate here whom does all he can to avoid customers. I usually don't interact with him unless he is butting into a conversation that I'm having with another employee. He doesn't say hi, he doesn't smile, he just always injects himself into a conversation when he wants to tell the customer they're wrong. Anyhow on this day, I went in, he of course was avoiding me. It wasn't until we made eye contact did he even acknowledge me. After acknowledging me he said that he would be right with me after he finished up his job. A minute later he came back and asked how he could help me. I told him I have an order that needs printing and I have the code. I started reading the code and he interjected by saying that I had a print-n-go order and those are usually taken care of at self serve counter but he could help me at the counter. I told him that I don't get this particular file printed at the self serve (because of the type of paper). Without asking about the file and/or paper, he then says that since it was a print n go that it has to be printed at the service counter. I told him that he is the only one that has ever said this to me. And then he says that the email is specifically for Print N Go. I then explained that this email was given to me by an employee and that it is not a print n go order. In the middle of me talking to him, he goes to his computer to assist me and while I'm trying to read him the confirmation code he without asking me to wait or anything just starts to talk on the phone. For about 7 minutes I waited for him to finish until a lady, Jo Lynn from the back comes and asks if I had been helped. Upset, I told her that Daniel had been helping me but he rudely answered a phone call in the middle of me talking to him as if I'm not a customer looking to be serviced. She then kind of brushed it off, not wanting to hear it and said that she'd talk to him about it and what could she help me with. Then I told her that I had an order that needed to be printed. I read the numbers and she starts walking over to the self service counter. I asked why she was walking away and she said well you have a print-n-go order so you would take care of it over in the self serve area. I said that this particular job can't be done at the self service area and that I needed it printed at the counter. She then annoyingly looks at me and says well you can't get it printed today. Mind you throughout the back and fourth with Daniel he never said alerted me that he would not be able to print the order the same day. I then asked why isn't this told to the customers when we are providing information? I stated that had Daniel initially told me that, I could have went elsewhere instead of fighting back and fourth. I then asked for the number to corporate because she was the general manager and I clearly understood that she would not address the situation. She then grabs Daniel's card and writes the 1-800 fedex number. I definitely won't be coming back to this fed ex location. Daniel and his attitude is definitely energy I'd like to to stay far from.