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December 2023 by R Rodriguez
Wish we would have stayed somewhere else. I have a broken foot, so I asked for extra pillows so that I could elevate my foot. The woman at the front desk said that because all of the rooms were booked, there was not a single extra pillow. I find that really odd for a hotel. Water pressure was super low in the accessible roll-in shower. Absolutely no tissues in the room. The empty box was left in th bathroom. Had to call someone to come get a large water roach out of the bathroom.
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December 2023 by Steve Freeman
For this price, I expected more... better. The bed was a very hard basic mattress that squeaked when I turned over at night. The bathroom had a cheap toilet and a dated faucet. I never could get the air conditioner/heater to work right. Oh, and I work out whenever I stay in a hotel, but this one had jogging and elliptical machines that I either couldn't operate electronically or didn't work right. The treadmill made such a loud noise that I gave up on it.
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September 2023 by Javier Valdez
Very nice and clean rooms , staff was very courteous.
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August 2023 by Erin Davila
Hotel was nice as well as the service. We did get random room calls at 3 in the morning which was just as terrifying as it was random. They had a good breakfast in the morning as well.
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August 2023 by Thomas Daly
On arrival, I had to wait at an empty front desk for several minutes. The first room had a sofa pullout which had not been previously cleaned. There were yellow stained sheets still on it, and also potato chip crumbs. Also the window “frosted” from a broken seal. The second room was average with an unusable flat sofa mattress, stains on the actual mattress. Spend the extra for a better hotel.Food & drinks: There are a few restaurants within walking distance.
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July 2023 by Leslie
From the moment we pulled into the parking lot, my gut told me to go somewhere else. The exterior and interior needs some cosmetic updates so guests feel like it is well kept. We walked into our room and the bathroom lights did NOT work. Staff did call for maintenance to fix and they promptly took care of the lights. We left for an appointment and when we returned we turned the lights on and found dead black bugs all along the bathroom floor. We also had spider webs flying across the ceilings and dead fleas on desk top. We were in the rooms less than an hour total and had some kind of bites while trying to find somewhere else to stay. The staff did let us leave and cancel our reservations for the entire term of our stay. I have stayed at many Marriott properties but never experienced a disappointing stay like this.
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June 2023 by Tiffany Johnson
I just worked a 15 hour shift to be woken up once I was finnaly able to fall asleep @10am to housekeeping slamming cabinets in the room next to me for a HOUR!!!!! The food disgusting and one sugar free syrup that was empty for everyone @7:30 to share with 1.3 hours left! The beds incredibly uncomfortable, the pillows flat as pancakes and now a 5 hour drive home on no sleep!!!!!
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June 2023 by concerned person
Huge thank you to Maquita not sure if I spelled that right. But she not only gave us excellent customer service but awesome Roadside service? My truck wouldnt start and she helped jump start my vehicle to get me and my family back on the road thank you so much again its employees like this that make businesses shine. Thanks again lady❤️
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June 2023 by Mary Hoover
Wrong reservation we needed wheelchair shower but no. Sink clogged in our other room and not cleaned well short on linen and torn carpet.
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March 2023 by Samantha Durrance (Belicek)
I'm puzzled that this is considered a 3-star hotel. It's fine, but you're paying for the location more than anything. Even though we checked in 24 hours in advance for a room with a king bed, when we arrived at the hotel they said they didn't have any. The front desk manager couldn't explain how in the world that could happen. Upon request she did deduct about $30 per night from the cost of our room, but until I asked if there was anything she could do she did not seem very concerned about it or interested in trying to make up for the issue. I feel like if you book a room you should get what you book.The rooms have been renovated but there were numerous cracks in the popcorn ceiling in our room, the valve on the bath faucet needed to be replaced (a lot of the water leaked out of the faucet while showering), and the rooms generally still feel old. The morning we left the hot water seemed to have run out. Our A/C seemed to struggle a bit even though it wasn't very hot outside. In the halls they either have A/C off or it isn't working properly; they were warm and humid (and this was in March!).Breakfast was fairly good: scrambled and boiled eggs, sausage, a few cereal choices, muffins, English muffins and bagels, and individual instant oatmeal. Waffles or pancakes would have been a welcome addition. Both mornings we ate there could have been more attention paid to restocking things.Our room was on the opposite side from the highway and trains so noise wasn't a problem. Getting to the hotel can be a bit tricky due to the crazy roads in this area. There are a number of restaurants within walking distance and a nice trail along the river is also right next door. 10 minute drive to downtown, so convenient if you're headed there.
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March 2023 by Eric Wild
Heat/AC unit doesn’t work, shower doesn’t work, toilet fills nonstop unless you jiggle the handle every time. This place has clearly not been updated or maintained in at least 10 years and is in need of major renovations to have even basic accommodations.
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February 2023 by DrFronce B.
Breakfast is sub par at best.. They reuse the foods that people don't eat the day before. You will need a strong stomach to eat there.. The indoor pool was nice just not heated like their ad claims... The rooms was not clean when we checked in. The furniture was old and stained.. If you sit on the couch you will go str8 to the bottom of it (no more cushion).. Customer service I would describe as lazy. They wouldn't even bring towels to ur room.
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January 2023 by Terry
Overall the hotel isn’t horrible. Good for the price.Pros: clean room, housekeeping staff is friendly, pool area was clean, hotel smelled clean.Cons:* front desk staff. The guy who works during the day is super friendly and helpful, the two women who work the night shift are full of attitude and act like they hate their job. I asked the two women for housekeeping to bring new towels and to make the bed since we stayed a couple days. She rolled her eyes and gave attitude. I asked the other woman for a clothes bag, and oh I’m sorry she was too busy watching basketball on her phone to help me to get a bag. So customer service definitely could use some help.* Breakfast, good for being free I guess. Only complaint was that breakfast was never fully set up. First morning breakfast was from 7-10, still by 730 it wasn’t fully set up. Second morning, had to ask for salt and pepper and silver wear. Lack of organization.* location of hotel: hard to get to. Right next to the highway. Hard to turn into the parking lot. Also, there was constantly homeless people in the parking lot.I probably would look for somewhere else to stay next time I visit the area.
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November 2022 by Cruz Cardenas
Garth saved our trip!!We booked our reservation 6 months ago at the Extended America for the George Strait concert tonight. We drove 5 hours to find out our room was not available.Thank you to Fairfield Inn for your hospitality. My family was able to relax and take a nap before our concert.
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September 2022 by Chance Barnett
Rooms were clean and staff was very friendly and helpful. We stayed in king suute which had enough room for 2 pack n plays. We had to stay here as our child had testing at Cooks. We were able to get a special hospital rate. We initially booked 2 nights since we weren't sure about weather and how long testing was going to take. Our booking said nonrefundable. However after we were done and roads seemed safe we decided to go ahead and head home 3 hours after check out. They were so kind to give our money back for the room for that night and wished us safe travels. Would stay again
