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March 2024 by Ivy B
Great service. I liked that I was able to make an Appointment quickly. Great communication throughout the process. Work was completed and it looks great.
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February 2024 by A Lam
Great shop and customer service
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February 2024 by Justin Mcdaniel
Called with detailed description of accident and 6500$ check from ins company. They were quick to tow from my house to their shop same day. I kept checking on car, days, weeks later. Always told waiting on insurance. Finally called insurance and they haven’t been contacted. Was told from factory finish that car was totaled. I insisted the insurance was waiting on supplement. They finally looked at the car, provided supplement and my insurance approved their estimate at 10.5k. At this point I didn’t want to deal with them after being lied to for months so went to pick up the car. 4k for storage while waiting on them to submit a supplement. Got them talked down to 2k for storage but beware. Car is back to factory despite their efforts.
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December 2023 by JR FunkyTown
This place is trash, management is a joke. Service representatives are a bunch of kids. Doesn't deserve factory in its title. DONT take your vehicle here even if your insurance recommends this place. You will regret it!!!!!!
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May 2023 by Shirley Rader
The worst rip-off joint in Fort Worth TexasAbsolutely 10 times higher than any place else I checked scammersService: Body & Trim
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May 2023 by Laura Hembree
This place sucks! Do not go here! After they tore apart my vehicle and before insurance decided not to approve claim ..they duct taped my headliner back together and drained my battery..only to sarcastically say "I'm sorry'...but would not help in anyway.
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March 2023 by James M Veazey
I worked there for 6 years and family owned operated they go above and beyond icar gold certified direct repair excellent service love the people they're still my friends
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March 2023 by Stephanie Vasquez
I really had a good experience with Factory Finish. My car look new again. The only thing I can say that needs to be worked on is communication. But I definitely would recommended again.Services: Painting
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February 2023 by David Sowell
When I first dropped my vehicle off (Jan 3rd) they stated it would be a few days. After a few days I got a call saying my vehicle was ready, when I arrived nothing was fixed and still had the issue from the accident. Next (Jan 9) they sent my vehicle to a third party who didn’t have a clue on what to do. I called (Jan 13th) to check the status on my vehicle and they stated they was working on the fuel pump. The fuel pump had nothing to do with the original problem with my incident and my fuel pump was fine (my original issue was on the front right passenger tire, where I hit a bad pot hole). Three weeks later from the original start date (Jan 21), I got a call saying my vehicle was ready again, went to pick it up and my front wheel was damaged. It looked like someone drove it and scraped a curb. Two days later got a call and said my vehicle was ready, went to pick it up and my wheel was not the original wheel for my vehicle. They switched it thinking I would not noticed it, (It was from another vehicle) so I had to wait again. Finally on January 29th my vehicle was fixed after I stated I was going to take my vehicle to another shop. This has been the worst experience I’ve ever had.Services: Steering & suspension repair
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November 2022 by Vanessa Z
THE ONLY PLACE I TRUST MY CAR WITH !! 5 STARS! they did an amazing job and great service with my car. It was delivered in a timely manner and Jerimiah Argil was great at explaining to me the process and understanding of my car. Amazing customer service wouldn't trust anyone else but this amazing company! Ask for Jerimiah Argil, he was amazing!!Services: Painting
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November 2022 by Chelsey Lovell
I let Factory Finish do the repairs after a T-bone accident, and they didn't complete the job the first or second time they had it, but the third time Jeremiah oversaw the work and made sure everything was satisfactory before giving it back to me. All said and done everything looks good except for the scratches left in my driver door window tint. Also, I took my car to the Dallas Lovefield Jeep dealership and did not realize Factory Finish locations are actually in Fort Worth area. Lessons learned on my end.Services: Painting
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November 2022 by Jenn Liserio
Awesome body shop. And Jeremiah and his crew were amazing w us while our vehicle was being repaired. Great collision center A+Services: Painting
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November 2022 by Kiasha Robinson
Had my 2020 Honda Accord EX worked on here and they were great!! Management and customer service was wonderful! Would definitely recommend this place.
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November 2022 by Judith Mejia
Very helpful. I had questions and if my advisor couldn’t help mr jerimiah argil was very knowledgeable and took his time to explain to me. My car looks great!.Services: Painting
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November 2022 by Angelique Sanjuan
They fixed my chevy silverado. Im pleased w the final result. Highly recommend.Service: Body & Trim
