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November 2023 by James Lehr
I waited in the parking lot for the store to open. Rude girl rolled up, went in, doors still locked. I waited. She put her phone up to something and walked away. I guess that opened the doors? Went in, asked where the COVID tests were, without turning around or looking at me, said, "OVER THERE!" I found them. Then had to do self-checkout. It wasn't working. She came over with an exasperated tone and told me I was doing it wrong. I finally bought the damn test kits and got out of there, but I WILL NEVER GO BACK.SO SORRY that I was an inconvenience and an interruption to your important job at CVS. Sorry that customers who aren't feeling so great coming into the store to spend money are a problem for you. Sorry that the entire rest of your life is going to be a train wreck because of your bad attitude.
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November 2023 by Michelle Mills
This pharmacy has the worst pharmacist customer service imaginable. I've been waiting 5 hours for asthma and bronchitis medication to be delivered. It was supposed to be delivered 4 hours ago, so after talking to John, I found out it never was picked up for delivery. The pharmacy never called me. The app showed my order was out for delivery the entire time. I'm too sick to drive. I'm going to transfer to a new company. This place keeps me from getting well.
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November 2023 by Connie Nicole
Just wanted to say the young lady named Connie was very helpful and went over above and beyond to help me. I will be returning to your store that young lady is soo helpful and I'm glad she acknowledged me and gave me great customer service!
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November 2023 by Becky B.
Had a prescription sent into the CVS in Target and they did not have it but the on on Trail Lake did. One CVS sent it to another CVS and I get to Trail Lake and they tell me that the medication can not be transferred. I had to have my doctor send it in to the Trail Lake CVS. Little Miss Sunshine behind the counter needs a lesson in customer service. Never again.
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October 2023 by Donniesha Daniels
I had the pleasure to stop by this location before heading home to grab a couple of things! At the end of checking out I totally forgot about my coupon so I went to find an associate who was more than happy to help me! Her name was ERMA ( I hope I’m spelling it right If not I’m so sorry lol )! I appreciate the time she took to refund my items so that I could use all of my coupons available to me! I saved money and got what I needed! Thank you again Erma , you’re awesome!! Oh, and to her supervisor GIVE THAT WOMAN A RAISE PLEASE AND THANKS!! ?
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September 2023 by Austin Hill
Nicole was very rude for no reason to my girlfriend and I, saying “don’t do that in my store” as we left. We had no idea what she was talking about and asked her to clarify what we had done but she refused to elaborate and just kept saying “y’all have a good night” in a dismissive way as we tried to understand what had happened. Unprofessional and borderline crazy behavior
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September 2023 by Brianna Ortiz
don't recommend coming here. if you want ghetto employees profiling and following you around the store definitely don't come here ?I LOVE HOW CVS HIRES EMPLOYEES WHO TEXT AND TALK ON THE PHONE INSTEAD OF HELPING ???????
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September 2023 by Cheryl Snow
Front cashier, Dynette was extremely rude. I’m not at all a fan of self checkout (I’m not offered an employee discount so not interested in doing their job), yet it’s the only option at CVS :( I go only once per month to take advantage of my monthly $10 reward. Anyway, one of our discounts didn’t pull up on the register and we required assistance…needless to say when I commented to Dynette that I wasn’t a fan of self checkout and didn’t like being forced to do their job without being granted any discount she immediately became defensive and informed me that she also didn’t get any discounts for working there - she was rude and offensive :(
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August 2023 by Stephen D.
Always very friendly staff, always willing to go the extra mile, but most of all they have been extremely fast in filing my prescriptions - much more quickly than Walgreens. They do customer service right at this location.
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August 2023 by Jannett Escalada
Great place to go for whatever it is you may need. I Love the CVS care card. I save more then I spend usually. This store is one of my favorite.
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August 2023 by James Ussery
It's CVS, what more can be said. They have my prescriptions and sometimes good deals on candy and over the counter medication.
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August 2023 by internet t.
Gave me like 5 conflicting reasons on why they couldn't give me the meds I needed to function for a week and never solved the problem
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May 2023 by Kim Dottavio
Great pharmacy very polite and treat people like people.
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March 2023 by Naomi C.
i'm pretty sure you all have seen the reviews all talking about how terrible this pharmacy is ranging from months to years ago and I am here to report that it is STILL terrible! I had been trying to get my prescription for 3-4 weeks now, mind you it was my 3rd and final refill on acne medication that i needed meaning I had already gotten my 1st and 2nd refill here. Well specifically this pharmacist named Josh kept answering the phone when i'd call and every time he would tell me i had nothing and to contact my doctor. Well unfortunately for me I was going out of town for a week and this was my last hope on getting it and he said i had nothing under my profile. I had to go out of town without my medication. I come back and i call my doctor and the nurses tell me I do have my prescriptions and refills good to go. Well i call CVS Pharmacy again and well what do you know? Josh answers! He tells me again I have nothing and to call my doctor again which I do and this process repeats 2 times! I call CVS once more and for the first time in WEEKS another friendly woman answers and tells me my prescription has been ready this entire time. I was floored. In these weeks I broke out with a lot of acne all because JOSH was holding my prescription hostage
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December 2022 by Colleen Yerton
I spent over 45 mins on hold with the CVS on McCart and called this store from my hubby’s phone anticipating another long hold, but Phan at this Trail Lake CVS answered within a couple of rings, transferred my scripts and got them filled for me within 3 hours. What amazing service! Especially compared to the CVS just a couple miles away. I will NOT be returning to the McCart location after today. Thank you Phan and team!