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February 2024 by P Tlivin
The pharmacy staff is mostly interested in causing unnecessary stress. Regularly filling prescriptions without consent. Any request for explanation or complaints of the inaccuracy of prescriptions or bad service are immediately blamed on the customer. Complaints to CVS corporate are no longer helpful. Any complaint seems to be a waste of time & only results in more stress for customers. We have insurance that heavily penalizes us for using a different pharmacy & have tried other CVS locations and had similar problems. Looking forward to losing our current insurance so we can get away from CVS & lower the blood pressure!
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January 2024 by Deborah
It is terrible pharmacy their rude and act like we're invading their time by asking them questions. No matter how much you complain nothing gets changed. For a part of CVS that's we depend on I would recommend going to the one on western center bld they are oweso.e all the time
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December 2023 by Cheryl Ehrhart Hodges
I don't care for the pharmacy at this location. It is so disorganized. I get calls telling me my prescriptions are ready to pick up when I still have plenty at home and don't need them refilled for a while. When I go in too pick them up. I have too wait a while because they ignore you until they have the time to deal with you. They could at least acknowledge you and let you know they will be with you shortly. They also need to pay attention to who is next in line and not take the person who just walked up in front of you as you stand waiting even longer now. Happens every time because we have too stand back to give privacy with the HIPPA laws. I know I need to find a better CVS to go to. God help me if they mix up the prescriptions.
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December 2023 by Faten Tadros
So rude people and careless at the pharmacy. They don’t even deserve a star.
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November 2023 by J L
Came for a scheduled vaccine appt. I went to the drop off area because the pickup area had a line. I started to ask the woman standing behind the pickup counter where to stand for vaccine appts. She rudely cute me off and said “not right now ma’am I’m very busy” then went to yell at whoever was picking up at the window. I stood in the pick up line behind 4 other people only to eventually be told by the woman behind that counter to go back to the drop off line. I have been standing here just waiting. No assistance no acknowledgment. I hate CVS at this point. I just had to call corporate on their Meadowbrook location. Seems this one is no better. Whoever is over this region needs to be fired. Oh and I wasn’t able to get my vaccination because even tho the online system confirmed my appt and sent me a confirmation with the address I get to this store and I’m told the system cancelled the appt because I had an appt at Meadowbrook earlier today and they wouldn’t get paid for both appts. Why didn’t I make my Meadowbrook appt and have to call corporate? Because they were closed!! Not scheduled to be closed but someone decided just to not come to work today and open the pharmacy.
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November 2023 by Samantha Camarillo
I was denied service because of my Mexican heritage when I urgently needed medication!!!
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October 2023 by Believer In Christ
Maybe all systems are down at CVS' because I've tried calling other locations near me and they all seem to not be working. Static noise and then nothing.
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August 2023 by Chrystal Powers
This pharmacy needs alot of help. The people they have working are rude and do not care. What is the point of calling and tell them you will be picking something up and them telling that it's ready for pick up. Only to get there and they haven't even filled it. And they want to treat you like you did something wrong. Customer service...
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July 2023 by Drew
Christeana seemed to hate me and her job before I ever came into the store. That was rough. I don’t think I’ll be going back.
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April 2023 by Alicia Garcia Chavez
It was the absolute worst experience I've ever had. I JUST left this location. Chasity did not have ANY knowledge of her job. She voided my transaction on the self pay and brought me to the main checkout. She tried to tell me I couldn't get my $10 coupon off because my employee card deactivated but yet I have a customer account that gave me the $10 off on the self pay checkoutm she was the worst. This location needs to go out of business. So I wasn't able to get what I wanted because she said that I couldn't get the $10. I went to another CVS right after this and used my $10 coupon. I swear she is a not bright. She should be there.Her name is CHASITY. CHASITYYYY.
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February 2023 by Kara O.
Photo center is so unorganized and dirty. Things thrown everywhere and even an open lunchbox sitting out.
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February 2023 by Lisa M
The pharmacy at this location needs improvement and customer service training. I visited this location around 5pm this week. There was one car in front of me and one behind. Timeliness wasn’t an issue. When I drove up to the window there was an older Caucasian lady with glasses at the intercom. She asked how can she help me and I responded that I was there to pick up medication. I proceeded to give her the full name and I was about to spell out the last name before she looked at the younger Spanish speaking man next to her. She uttered something to him (the intercom was off) before walking away. The younger gentleman then asked on the intercom in Spanish if I spoke Spanish. I informed him I did not (I’m not fluent in Spanish and English is my primary language). The Caucasian lady with glasses assumed I spoke Spanish because of the name I had given her but I clearly spoke to her in English informing her I was there to pick up a medication. This was just lazy customer service and frankly racial microaggression (whether intentional or unintentional) on her part. This interaction will not deter me from going to this location but based on other reviews I’ve read, the pharmacy department needs a major improvement in how customers are serviced.
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January 2023 by Guitarasaur Guitars and Ukuleles
Pharmacist, who appeared to be working, told me they were closed for lunch. Appears to me, she was too good to go to the cash register and bring up the prescription that was already ready.
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November 2022 by Amanda Renee
Atanga was absolutely wonderful at administering the Covid vaccine. He handled our appointments with ease even though we showed up early. Super nice guy and very efficient. CVS is lucky to have this gentleman on their team!
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November 2022 by Ykaro Ichy
Do not go there, the small old Spanish woman says she ain't speak Spanish and she doesn't like help customers , and the biggest blonde older women, Spanish too , is too rude ,. At farmacy back for sure you gonna be there more than 10 minutes been the only one online for prescription or ask questions about it. I had the same troubles twice
