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June 2024 by Michael
Thank you Brandon and Ettore. They cared enough to try to help even though they didn’t have to and found a problem more dangerous than we realized. I’ve only been a Costco member for a few months and seeing this kind of service leads me to realize what has made so many people life-long members. Thank you guys!!! It was almost 8 PM and we had a strange wobble in our front wheel. We were close to Costco and the closed at 8:30 so we pulled up to an empty bay and Ettore asked if he could help us. I told him about the wobble and that I thought I may have a bent rim. He explained what they could do was to try to rebalance the tires but he would have to ask the manager since it was passed the cut off time. He spoke to the manager and they agreed. They charged $25 to rebalance the wheels/tires and said they’d call us when it’s done. Brandon called soon after to say that the tire tread was separating and causing the wobble. We needed new tires. He showed me where the problems were, where the tire was bulging and gave us many options. I didn’t realize the problem could be the tire tread separating and how dangerous the situation actually was. Thank you Ettore and Brandon.
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May 2024 by J “goblue2020”
Called the tire center to see what the wait time was and told it’s a two hour wait to get in just to have my car serviced! Wish they had away so I could’ve gotten in to get new tires, can’t do the two hour wait.
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March 2024 by Alexus Aguirre
I’ve been going to this Costco tire center for a long time and every time I go in the Manger Josh has been completely rude and unprofessional. If the other Costco wasn’t so far from me I would go there because he makes every interaction with a customer feel like they are unwanted, bothering him, and like he has better things to do. I understand being busy but it is very unprofessional for a MANGER to yell at customers. His bad attitude towards customers is getting out of hand.
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January 2024 by Tori C.
Today I went to Costco because AI have a membership, I saw something very disturbing.. It was a small doberman in a sweater but the sweater had a pencil on it and it said "back to school!" but school started MONTHS ago!! That is a LIE. Also someone was wearing a crop top! Very inappropriate.. They weren't even ashamed about it. Good store and good products... I would recommend shopping here they have been nothing but good to me
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October 2023 by Bopple K.
Sometimes there's some nice deals, but not many. Mostly overpriced and overpackaged so-called premium items with maybe 3% knocked off the regular prices. The worst thing about this place is the visible employees that act as if they're locked in some hellhole. There are good ones, but there are a few that don't even try to hide their absolute disdain for customers. If this was the original Price Club, they'd be working somewhere else by now or on the dole. They all seem inordinately stressed, so I suspect the problem is with the store manager. The beef is iffy - it can be prime or choice, but half the time the cuts are done incorrectly - often the grain of the beef is cut in such a way that the meat feels mealy. The preparation- is usually much too bloody, but one time the meat was so desiccated a ribeye steak was a pinkish white color. But they do take it back if you return it. If you want good meat, go to a butcher or Central Market, Costco meats are too inconsistent. And never, ever buy Kirkland batteries, they just don't last very long, if they work at all. . Indoor furniture- overpriced low quality stuff only. Returning furniture, especially from Costco.com, is a nightmare too - Costco.com doesn't even care about customer service anymore, those days are long gone. I think some of the employees in the store act poorly, but the phone customer service for Costco.com is the WORST. They have good return policies, but more times than not, it involves sparring with a cs agent that doesn't want to honor the policy- probably incentivized to turn a return request into an item the customer keeps. Don't expecti the delivery service to do anything besides dump unassembled items on your floor or driveway and leave- because they use Ceva for deliveries and they are the bottom feeders of residential delivery services. Costco lets you know that it's not their problem, it's a delivery company problem, and yet they're using the same delivery services for years, in spite of all the complaints. Do some price checking before assuming that the Costco price is a good deal.
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October 2023 by SRT 4x4
Ian A. ?
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September 2023 by Maddie S.
This is the worst Costco I've ever been to, due to the costumer service. The employees are extremely rude. After having a bad experience the last time i went in this location, i decided to try again and no surprise an employee working self checkout yelled at my friend for placing the cardboard loading box on the weight scale for just a minute to set her purse down to scan, then later on accusing me of not scanning an item when everything was scanned. Stepping right in front of me to count my items and realizing i was right, gave me a dirty look and walked off. This specific employee followed me half way to the exit staring at me. I will not be spending my money here any longer. Train your employees to treat people better. Thanks for ruining my Costco experience Fort Worth location !!!
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September 2023 by Ron Cap
Good service and quick. Must make an appt though, no walk-ins
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August 2023 by Annie M.
This location has by far the worst costumer service I've ever experienced. I have been to this location multiple times now and almost every single time have dealt with something from the staff. Earlier this month I was in line for check out, my purse was in the cart and was opened because I grabbed my wallet to get my membership card. My husband was loading the last of the stuff on to the belt and I glanced down out my kids and went I looked back up I saw the young man that was helping the cashier look inside my purse! Used his finger to open it slightly and look inside! When I said something and grabbed my purse he completely ignored me and spent the rest of the time I was there trying to talk to co-workers near by. Then the cashier miscounted my cash and insisted I didn't give her enough money! I told her that's impossible because I gave her $280 (the bill was $270 something) and of course once she did recount she admitted she was wrong. Maybe just recount it next time and not give the customer attitude? Especially when I'm already upset about your coworker invading my privacy. The next time I went in I decided to use self checkout - it was a small basket and I did not want to deal with anyone that works there. But sure enough there was yet another staff member with an attitude holding up the line because she needed to check everyone's membership card prior to waking up to the self checkout where you SCAN YOUR MEMBERSHIP CARD. Of course she was incredibly rude about it when people attempted to just walk right up to the check out like we are all used to doing. These are just two recent encounters that really bothered me but I've had too many to count rude encounters with staff. I mean, I understand that there are two places that you are guaranteed to deal with crappy people - airports and Costco - I don't know why everyone is instantly cranky when entering one of these buildings but if the staff was courteous people wouldn't be so cranky or at least the people that came in happy would leave happy too.
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July 2023 by Fabio Junior Policeno
Very good service, the guys saved my life with my spare! Thank you!
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July 2023 by D F.
HORRIBLE CUSTOMER SERVICE! Don't expect much professionalism from the staff (including management) at this location. They are all extremely rude and seem miserable most of the time.
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April 2023 by James W.
I've always preferred Costco over Sam's Club. Both have their own brands but Costco doesn't seem to push there's over others as much as the competitor does. They always have a lot of good deals on name brand items as well. This is the one place we can find my beloved Famous Daves Pickles and the large 10 pack of Annies Mac & Cheese, both worth the small price they ask. They always have some monster sized pies in the back where the bakery is, always good. The fruits are usually fresh and there is a separate room for some of it.
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April 2023 by Angelica Q.
The door greeters at this location are awful. They immediately address any issues with rudeness. I believe yelling at someone before they get in the store is never the way to greet people walking into your establishment. The list goes on. I get they may see some crazy people, but you can't judge everyone the same.
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April 2023 by abraham gabriel
Only place to get tires or batteries for our vehicles. Use nitrogen for tires and have self-service stations for your tires when you're light comes on.
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April 2023 by Patty Gordon
Bought set of new tires. Good service. Good price.
