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December 2023 by An L
If I could give 0 star, I would. Chase doesn't deserve 1 star.Be aware, people.1. Do not use chase "deposit by phone". Not only this branch, but all chase together.I deposited my check from another bank, con artist chase took my money out of that bank right the next day, but email me saying they hold my money for 10 days, yes TEN days. Unbelievable. And they call it "Quick Deposit". What a big joke.Just as they've stolen my money in 10 days.2. I came to the bank, asked the teller if I deposit cash, how long it take to be available in my acct. The woman said right away if you deposit cash.After I deposited cash, she asked if I wanted receipt; yes of course I wanted receipt with this CON ARTIST CHASE BANK.The receipt indicated the fund included the amount of cash I just deposited.But when I check on the stupid app, it says "PENDING"Another unbelievable about the CON ARTIST CHASE.Every bank I have had my checking account with so far, big or even smaller, local banks, when people deposit cash, it go straight, be available right away in their accounts, not "PENDING" like CON ARTIST CHASE.In 2 weeks, they conned me twice. SMH.Good thing is I know its true face before I do deposit directly into the account of this pathetic bank.I will close the account after I get my money back.
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December 2023 by Shona Youngblood
No one wants to assist in opening a bank account. It's awesome at Chase! ?
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November 2023 by SRT 4x4
Instead of having someone as a greeter put them in the back and have them open an extra teller window.
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October 2023 by donna clark
Worst bank ever! NO one answers the phones at local banks. When I call customer service they always pass me on to the wrong department. I own a business and pay IRS payments for 940/941s and EVERY TIME they check to see if they were fraud...send me a text and this last time they sent 6 texts in a row of which I responded with YES that is correct. THEY STILL DIDN'T PAY THEM! So now I have to pay again. CHASE IS INCOMPETENT!!!!
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August 2023 by eddie brand
Biggest bank in the world doesn't have enough staff for a new customer to open an accountWhat a joke ?
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May 2023 by Snappy C
Christina was amazing setting up our new account.
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December 2022 by Logan T.
Customer service was subpar. Banker called in for the day and we already had an appointment canceled a few days prior. Customers kept coming in throughout the 1 1/2 hours we were waiting saying they had an appointment and had driven upwards of an hour to come to this banks. The teller kept sending them home which led me to wonder why no one was calling to cancel the appointments. We decided to wait for the banker to be ready, but he helped his customer that came in 50 minutes later than us first because it was "his" customer. As a chain I thought the employee represents the chain so if we came in at 12:30 we would take precedent over a 1 o'clock appointment under his name. All of this could have been avoided by a phone call and many customers could have saved hours of their time through simple communication.
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August 2022 by Vicky S
I came to this branch and customer service is so poor to handle customers. I was waiting since 1 hr in the waiting area and they called other family who came after me becoz they knew employee. Really? Unsatisfied with service as well.
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August 2022 by M V
If you need to go to a branch do not go to this one. I have been with chase for years and never had a bad experience until I went to this branch.
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February 2022 by S. Harris
The customer service felt underwhelming and mediocre on the morning that my visit occurred. The Latina female staff member tried to fax documents on my behalf before returning ten minutes later to inform me that the efax was ‘down’. She offered no solutions or gave no timetable on when I should return to reattempt the fax. I ended up visiting another branch.
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December 2021 by Sameer Alqurem
very bad customer service waiting outside to 9 am to open ,, then i went inside want to open account no customer only me she told me we cant open account for u its full of appt ,, never see customer service like this
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November 2021 by martyron miller
This bank makes pointless mistakes with your account, errors by management and expect you to deal with it and rude when confronted.
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August 2021 by Lizeth Santana
This place is always understaffed and unable to tend or keep up with customers. We were turned away on a Saturday. We arrived at 1:20pm and they would close at 2 pm but we were advised that they couldn't help us. I have been to this location several times and it's always the same. I have seen workers running around rushing from behind the counter then to the front and so on always trying to stretch themselves out to help clients but Chase should really send help to this location or hire more staff members.
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August 2021 by Chris Hutchinson
This is Bailey. Im 10. We were just at case bank and we realized we didn't even need anything so we left. WHAT A WASTE OF TIME!!!! And they didn't even have a Claw machine! WHAT A DISAPPOINTMENT.
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August 2021 by A. A.
They post open on sundays and they are NOT