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August 2024 by John Deleray
On the morning of August 5, when the markets were dropping, there was no way to log in to the Schwab account. When I called (3x), I could not reach a brokerage account person. Totally unacceptable for an experienced investor attempting to make some trades.
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February 2024 by Elizabeth Saldana
I do not recommend this bank they are operating under false pretence to commit fraudulent activity.I opened up and account 2 days ago the 2nd day I deposited funds and linked an account and sent funds I also had a very brief thorough chat with one of there chat representatives regarding a few questions since I was pretty new to the trading scene. I asked them how I could build a really good relationship with them and the response I was given was to use the account and history well.i tried doing that by using the account and the 2nd day of being active on the account I wake up from my sleep log into the account to link my external accounts unable to log in the bank put a lock on my account when I contacted them they said that I would need to step into a branch to verify my identity I asked why his words were because it wasn't already verified which is a lie I verified myself with a rep on the the phone when I first established the account she made me upload my license and a utility bill so I was already verified moving forward this bank has put me in a very bad place with them since I am a realtor investor so it will be pretty intense getting in moving forward I plan to withdraw my funds and close the account with them expeditiously. I highly recommend anyone that is new to there platform if tou deal with a lot of money go with trade or a different source. Highly don't recommend.
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February 2024 by Veronica Landeros
I do not recommend this bank they are operating under false pretence to commit fraudulent activity.I opened up and account 2 days ago the 2nd day I deposited funds and linked an account and sent funds I also had a very brief thorough chat with one of there chat representatives regarding a few questions since I was pretty new to the trading scene. I asked them how I could build a really good relationship with them and the response I was given was to use the account and history well.i tried doing that by using the account and the 2nd day of being active on the account I wake up from my sleep log into the account to link my external accounts unable to log in the bank put a lock on my account when I contacted them they said that I would need to step into a branch to verify my identity I asked why his words were because it wasn't already verified which is a lie I verified myself with a rep on the the phone when I first established the account she made me upload my license and a utility bill so I was already verified moving forward this bank has put me in a very bad place with them since I am a realtor investor so it will be pretty intense getting in moving forward I plan to withdraw my funds and close the account with them expeditiously. I highly recommend anyone that is new to there platform if tou deal with a lot of money go with trade or a different source. Highly don't recommend.
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November 2023 by Holly Stanley
They were very helpful in what we needed.
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June 2023 by Dennis Heerwagen
Our relationship in wealth management is Tina Cloud. Her dedication to excellence sets new standards everyday at Charles Schwab. I encourage you to seek her out and I assure you that will be the best touch for your portfolio and peace of mind
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April 2022 by Dana Dickson
Working with Estate Services to transfer accounts following a death. They respond with an email saying a certain date but days past that date, they say that email was incorrect. Accurate info helps to keep customers happy.
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November 2021 by Laura N.
Tina at the front desk was super helpful! I had been frustrated trying to get things done on line with my moms living trust account since she passed away. Tina jumped in to action and in less than an hour I had a new account set up, assets transferred & Tina also sent in a request for cost basis updates for me. Plus she drafted a letter for me to use once I have additional account information for the other beneficiary on my moms estate.
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September 2021 by Ama Will
They are something else slow in process your money ?1 year later we're still processing and confirming.? they are good at holding your money and keeping it, not wanting to give it back when is time too
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September 2021 by Ama Williams
They are something else slow in process your money ?1 year later we're still processing and confirming.? they are good at holding your money and keeping it, not wanting to give it back when is time too
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February 2021 by Cameron H.
We have reached out to Schwab over a dozen times since we opened an account 2 months ago, as we somehow got a restriction put on our account even though we submitted all of the documents and did everything asked of us. We cannot reach anyone who can help us with our account being restricted. Constant redirects, holds, and hang ups - I am extremely displeased by my experience with Schwab and its employees, I have never gotten a call back and no one has reached out by email, message, phone call or otherwise to help get our account fixed. I expect much better from a financial institution - this is totally unacceptable. How many times do you want to contact your company before you can use it's services? Tonight I reached yet another associate who, while nice, could do nothing for my problem. He gave me yet another number to try, and recommended I send an internal message. I am hopeful, but if my prior experience has anything to show, this too will be futile, and I'll find myself contacting Schwab once again after waiting only to find no response to my queries and reaching no one who can actually help. If you value your time and want to do business with a company who values you as a customer, find a different investment company.
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July 2019 by James Braudway Home-Based Music and Graphic Design
My name is James Braudway...
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May 2018 by Frank P.
I recently had the same experience where they showed no interest in doing business. I was starting my retirement this year and was looking for a financial advisor. I left several messages for Greg Cella and on the general phone number requesting a call back. Over a period of 4 weeks I tried to contact someone at this office to make an appointment and I never heard from anyone at this location. If that is the service they provide customers, they should not be in the business of working with money.
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October 2017 by Pete P.
Over 2 months ago I met with a Mr. Mefford at the Fort Worth office. I provided a summary of my assets and requested a proposal. I was told the next step was for a Mr. Greg Cella to review my portfolio and get back to me with a proposal. Some time went by and I reached out to Mr. Cella again. On September 6 he responded via email saying I would have the proposal the next day. It is now October 19 and I have nothing from Schwab. In the interim I attempted to reach Mr. Cella, without success. I then reached out to Mr. Mefford to express my concern and he assured me he would follow up. I have received no response. Finally, as weeks went by, I called the corporate number (I have been unable to even reach the main number in Fort Worth). After being placed on hold for 8 minutes while someone was 'looking into it', the call was dropped. Franky, this is not the kind of place you want to trust your hard earned life savings to.
