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November 2022 by Chris Coffel
I can't really complain like the rest. The convenience fees are pretty high, but that's the cost of 3rd party business. I pay my small town utility bill with this company and never had a real issue.The user interface isn't great and finding my town's agency code requires going through past emails to get it from the receipts.Edit: Just made a payment and they've added a search feature for past payments...nice.
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November 2022 by Greg McDuffie
Bank account information was stolen after paying property taxes through this site. They have a serious security problem!
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November 2021 by Mark Crook
The worst…Used my American Express to pay property taxes online..Only to have my payments rejected except one payment…American Express said it’s on the merchants end..This so called company then said IT is aware of the problem…IT is trying to fix this issue…One day of my life I’ll never get back…No return calls or follow up emailI dealt with Nicole at 10:23 am MST 11/1/2021 then Jenillle at 1:42 pm MST11/1/2021 then Christina 11/1/2021 at 3:22 MST…What a mess this so called Company is !!!!!!!!!!!!The effort on my end to give it one star should be -5 stars
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November 2021 by Jack Fleming
User interface is kludgy, difficult to work with, and easy to make mistakes on. They take SIX DAYS to figure out that a payment was not processed appropriately. I've never had a bank payment take more than a day to get approved or denied from any other organization.EDIT: I don't know why you asked me to send an email to your support team if all they were going to do was send me a boilerplate response. The fact that Certified Payments thinks it's acceptable for the payments to take 3-5 days to get through their system is unfortunate.
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November 2021 by Vanessa Lewis
I use Certified Payments to process payments in my office and I have never had a problem with them. If I ever do have a question Forrest Collett is always available and very helpful.
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November 2020 by F B
Terrible experience; received two emails saying that my payment was denied so I tried once again just to find out two days later that the payments were approved and going through after all. Now have to take care of the reversal and bank fees
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November 2018 by Alma Gutierrez
This company's "convenience fee" was $72.12. That is ridiculous. This type of price gouging should be illegal. I'm sure that this company kicks back a portion of that back to the same crooked politicians that thought that charging 2.5% to run a credit card was a good deal for the tax payers that they represent. I know of many different merchant services that would charge a fraction of this. This is an obvious example of a company greasing politicians to get a terrible deal for the taxpayer.
