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July 2024 by Stephen Marquis Jr
This has to be the worst pawn shop in existence!!! I have had nothing but very bad experiences and the worst customer service I have ever seen at this store. If you can go to any other pawn shop on the planet then don't go here!!! Just to give an example I had just got doñe spending 18 months paying off a two thousand dollar HP desktop computer with a large flat screen monitor. And wanted to buy another expensive computer that a friend put together for me with more storage and a better processor. I called here and they say, sure bring your HP up and we will take it so my roommate carries it up there to sell and they tell him they are not taking those HP desktops anymore. It's only 2 years old and I just got done paying over 2000 for it but you don't want it. That's not what you said on the phone. I even still had it under warranty for another year!!! They are very rude, they don't know what they are doing, they don't know how to wheel and deal on prices and everything is overpriced. Trust me, don't go here. You will regret it!!!
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May 2023 by Casey Threadgill
Worst place, don't go....
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March 2023 by Rose Perez
They give little to nothing if you sale something 14k necklace and chain for $100 really that is a rip off..I’m never going to this pawn shop again!!
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August 2022 by Dontorian Thompson
I love it here
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August 2022 by Debra Hill
Love the employees here. Great customer service and friendliness.
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May 2022 by Anthony Perry
Went in for some head phone n came out with an Xbox headphones some Jordan’s and a watch great customer service
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November 2021 by Ryan Helms
Been a customer for years with this location and because my payday fell wrong I just lost my pawn ticket THEY WILL NOT WORK WITH YOU and the assistant Manager is rude and unprofessional and I fully intend to take this up with corporateBut regardless I will never pawn or shop with cash America again
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August 2021 by Idimin Eldridge
Don't ever shop at this pawn shop, they knowingly sell defected items and when you find out the item is defected and try to return what you purchased, they will charge you a fee just to make money off you. You've been warned.
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April 2021 by Jiana Cope
I walked in & the old guy doesn't think he can sell car parts. Brand new, wrapped. He's a puts. I ! Just didn't want to deal with online selling.
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November 2020 by Slaysia Adams
I bought a PS4 console from this location on 10/15/20 and also bought a warranty in case the device did not work properly it could be returned as stated by the employees that work there. Today on 10/30/20 I tried to take this same PS4 console that I purchased 15 days (the warranty expires today) because I had a power surge one night and directly after my PS4 stopped working. Once I got to the location to return my console for another one with proof of my warranty, the manager at this location told me I did not buy this console there beacuse the serial numbers don't match what's in his system and that he could help me any further. I was told " I believe you bought the PS4 just not from us" at this point I got scammed out of $300 for a faulty device. Don't not spend your money at this location, it will only cause you problems!
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October 2020 by Brice Gordon
Comments are full of people who dont understand how pawn shops work. Hope a 5 star helps
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October 2020 by Kristin Sikes
Zero stars!!!! Customer service is TERRIBLE!Two employee ladies in there. Kept taking off their masks to talk. Unprofessional. Intimidating. Stuff is over priced. I have purchases better stuff cheaper else where. They threw me out of the store and refused to sell to me because I toss my ID on the counter after being very confused on why they needed it in the first place when i was paying cash. She said I threw it at the other lady by tossing it on the counter.Dont waste your time on this place.
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September 2020 by Nathan Lamers
Real nice folks in thers very fair pawn shop! Always give me what i need within reason. But i always come back for my stuff! Thats key! If you know your not coming dack for it dont wast there time just sell it and take the money. Some people dont know this but they have an algorithm that keeps a score on you based on your consistency, so if you constantly pawn stuff and never come back they will never offer you top doller for ANYTHING the computer won't let them it knows your a dudd! If your always consistent, they usually will give you what you need cuz they know your good for it! (Word of advice never pawn something for more money than you need it just makes it easier to get back) then that one time you really need cash take em something good and you will get what you need within reason. The managers a real nice dude, and all the employees ive encountered are Super Friendly, this is the best one in fort wort.
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August 2020 by Angelle Harris
My experience here was great the first day I went. The second day I bought other items in and the assistant manager BIBi was there and very unprofessional to me (customer) and her employee assisting me. She treated the other employee differently than the lady assisting me. It seemed like the Store manager or Gm was there and did not redirect the assist manager’s behavior. I left with not even wanting to pawn my iPad mini because of the Atmosphere. I asked Ms. BIBi for a customer service number and she pointed at the wall and stated, “it’s right there and you will probably talk to the guy that just left just to let you know”..... there was no concern or resolve towards me or her worker. Do better!
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July 2020 by Fidel Lopez
do NOT take computer equipment here. tried to pawn a computer i took out from another cash america only to be given half as much as their own company gave me from a different location. how is that possible? rip off.
