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March 2024 by ReChanda Woods
We came in on New Years eve as we had emergency come up and had to be taken care of on Jan 2nd. I was not used to Pawning thing and did not know what to expect nor how to's of pawn loans. As packed as it was the lines were moving very fast, it didn't seem anyone was upset and not being taken care of Properly.We had Alex help us, she listened to why we were pawning and work very fast while still engaging. She took the stress and anxiety away of the process. She really helped out when she placed my 4 items on separate tickets to help us out when time to retrieve.I am about to get my items out, and hope that she is there again. Just for the pleasantry. I hope that I don't have to get a Pawn loan again, but If I have to I will come back to this Location.Looking around they had a lot of good items in the building and merchandising was very clean. I also saw very good prices, better than some online shops.
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February 2024 by Fernando Rosello
They are scammers in that store when you go to sell something they offer you an absurd price for your objects
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February 2024 by Anthony Pickens
They do not honor the prices that they have on items and will change the price whenever they want. I waited in line for an item for 45 minutes and had to go to work before someone could assist, went back the next day and was told the item was $130 MORE than it was the day before after being told they would honor the sale price through the weekend. I asked again if they would honor the sale price and was told "no I don't know why it had that price we paid more for it than that".
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December 2023 by dajanique weathers
They sell bogus products with untrue descriptions, an they don’t give refunds on the trash they sale. Do not go to them or else you will be out of luck for the holidays. They are getting over on people especially woman.
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December 2023 by Chris Andrews
Low ball me on my chain had to pawn . Went across town to another cash America and got 600 more . They treat everyone like they are crackheads . Disrespectful and think everyone is desperate and will take anything . Sorry but I was not broke . I acquired the gold from estate and was trying to turn into liquid . Rule of thumb don’t judge anyone . Clean your nasty store too.
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October 2023 by Shane Geary
Honestly if I could leave a negative one star I would. That is the worst pawn shop I have ever been to and honestly the owners need to get rid of the entire staff starting with the management. The last time I went in there I had a pair of 14k earrings and she the dark haired chick who is rude AF said honestly that’s about $5 worth of gold so I’m going pass. She didn’t weigh it or test it just ran me off. I went half a mile down the road and the same earrings got me over $100. And that pretty much happens every time I go in that location. I’m treated with rudeness and usually offered $10 no matter what I bring in and I end up taking it somewhere else and I’m paid correctly. Then when I go in there to buy something like this car radio. They had it listed at $120 and by the tag it had been sitting there for 6 months. I looked it up and Best Buy had the same one for 95$. I tell the clerk this and ask if he could just lower it to the same price as Best Buy and said rudely what I need to do is just go buy it there bc it doesn’t matter to him if they sell it. I was like wow. Since it’s so close to the house I stop in and it’s always the same a whole staff that has the sense of grandiosity almost like there doing me favor by letting me come in. I’m done with that location and I’m going to put the word out to stay away from that location until they fire that whole staff.
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July 2023 by Michelle Sanchez
If I could put 0 stars I would. I’ve been going here years and first time I take my laptop covered in conservative stickers I get the worst attitude from the employee AFTER he took a long look at my laptop. Will never go here again if you are a conservative or Republican don’t let them know or you will get an attitude. Taking my business else where.
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April 2023 by kuromii
The head manager here the lady with the dark hair is the worst. Her customer service is the worst. If you want to do business here don't because she tries to low ball you an talk to you like you are incompetent. When she is the one who is young an incompetent and wouldn't no a great customer if it hit here in the face.
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March 2023 by Stealth Man
Whole store is full of you know what. They not only gave me the run around but was trying to to extremely low ball me on a 2022 MacBook Pro; the head manager included. Would totally recommend other pawn shops in the area to do business with besides cash america pawn
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March 2023 by Lindsay Harris
The reviews are true. I called ahead and spoke with ED and he told me one thing but I was met with the most rudest guy at the from who tried to low ball the price. They’re in a low income neighborhood with mostly African American people and they aggressively rude. The original guy I spoke with was stumbling over his words trying to lie about what he actually said and the other guy tried make it as if I was saying something about the guys stuttering disability. It was a horrible waste of time and experience
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February 2023 by Samantha Whiddon
The best pawn shop ever. Literally saved me from losing everything I have a loan on. The nicest employees ever.
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December 2022 by Robert Lamb
If your not willing to buy or pawn then you need to put it on the door. Slapping people in the face with ridiculous chump change offers is a good way to loose business. Will not do business with this location again.
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November 2022 by Omar Angel
Had a phenomenal experience today the employees are amazing. Been coming here for damn near 7 going on 8 years and let me tell you every time I come here the management is always on point! Cassidy is always making sure she's on top of things and always treating me and the family like we're one of her own . Because of this I won't go to no other store/ pawn shop for as long as they have her on board!
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October 2022 by Southerngal
10/17 - Cassidy the assistant manager treated my husband & I badly ?? We wanted to buy some earrings that we use to own in which was on display. The assistant manager told us that I would be charged double for the jewelry because the old ticket had been in my husband's name. In which is so unfair. She also stated that she couldn't go down on the price because we once owned the jewelry & she wanted to charge double on the interest . She also stated that the jewelry had been for sale on display for quite some time . We really wanted the jewelry back because we owned the jewelry for years . She treated us with contempt & made us feel that she didn't want us to have the jewelry back . She acted as if she was punishing & judging us for having financial hardship for trying to purchase the jewelry that we once owned . Is Cash America now giving employees permission to judge & punish customers for losing their items in pawn ? I don't think so ! That decision was made by her & her alone & needs to stop ! Shame on you assistant manager ! ?? Would you like someone to judge you ???!!! We also called corporate today & filed a complaint .
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May 2022 by Heather Bannister
Ms. Alexis is the best!! Even with her long nails this girl got the bracelet fixed
