-
November 2023 by Phillip E S.
Several months ago I noticed an engine leak of some sort. It looked like an oil leak but couldn't really tell. Thought maybe the issue was a negative result or byproduct of the dealership's last repairs; however, I couldn't be certain. I dropped off the vehicle on Monday and had it back by mid-afternoon on Tuesday. Turns out it was a malfunctioning oil filter. Since they performed all the oil changes, the issue was on them. Thankfully, they replaced the filter, cleaned up the oil residue, and sent me on my way all at no charge. Wow, thank you! This was a welcomed experience after the last issue I had with the dealership. They have partially redeemed themselves in my eyes. Maybe there is hope after all. Use Bruce Lowrie for your service needs. Ask for Marty Dever, the best service advisor they have.
-
October 2023 by Harol R.
The Service Department is a clown show. Last week I took my new Colorado in for an issue, Service Advisor told me to call this Direct number 817-568-4882 to schedule an appointment, thought that was strange, I mean, should not a service advisor be able to schedule but let it go. After almost a week and two left messages I am still waiting for someone to call me back, don't think it's going to happen. Who is this Beau Hammer who was on the recording, he's not listed?
-
September 2023 by Tiffany B.
Every time I visit, service advisors are plain rude. It's high time I take my business to Classic or other Chevy dealerships nearby.
-
August 2023 by Chasity J.
I used to like coming to this dealership. Bought my first truck here any everything, but in the past two years the service has gotten SO bad. Why make a 10am appt for an oil change, an OIL CHANGE when your going to still be here wondering what's goin on with your car two hours later. It's 1230. Service guy said oh yeah you'll be done by noon for sure....way past noon and no word on my car. Finally got my car, now my steering wheel buttons aren't working. Called to tell the service rep, gave me a long story about IF it was something they did he would take care of it. IF, like it was working when I took it in! Who knows what's going to happen now, will keep you POSTED.
-
July 2023 by Ava R.
Due to STILL waiting for a fuel injector kit for my honda, I've been using a relatives 08 Saturn. I noticed that the mileage was near the mileage requiring the next oil change and scheduled with Bruce Lowrie. I scheduled online and took it in this morning. First thing I noticed is how cluttered the lot is! I was almost hit by a vehicle crossing when I was entering. I parked and waited about 2 minutes before someone came to the car. The service advisor acted as though he didn't have the information I entered on their website when scheduling. I was quoted a different price than what was shown on the website but it turned out that the service advisor added an extra $10 in his verbal quote. I asked about a car wash and was told, " we don't have a car washer but we have a guy who charges $30 to hand wash and to tell you the truth, he's not very good." I was told to walk to the waiting area which was located in another building a short distance away. I entered and saw a woman seated at a desk but wasn't greeted however she did smile and say hello after I greeted her. I was told that it would be about an hour for the oil change and that's how long it took. Now the thing that bothered me most was my name was called, I was given the cost, paid and provided my receipt and paperwork. I go to my car and decided to review the paperwork which shows problems with my car that NO ONE spoke with me about or even included a quote for. Based on the aforementioned things, Bruce Lowrie is a one and done for me as they have a lot to improve upon. I also noticed that the next oil change sticker showed Mobil NOT Bruce Lowrie which made me wonder if the car was just driven to a gas station which I could've done myself.
-
July 2023 by Dough Boy
to me they best
-
June 2023 by Nicole L.
Terrible experience. I have very low mileage and my instrument cluster went out on my silverado. They charged $986 to fix it on a vehicle with 33,000 miles. When asked if anything could be done on the price because all I could come up with was $750 they kept throwing in my face that they gave me a loaner vehicle which I'd have happily not taken in exchange for some kind of discount. I was told to speak to Brian when I got there to pick it up and Brian was extremely rude and condescending. As a single mother who worked hard to buy the vehicle in the first place I was saddened to find out all they could do was take $26 off. I have bought 3 chevy vehicles new and my truck will be my last. I hope that poor customer service and $462 in labor was worth the loss or a lifetime of $35,000 vehicle sales.
-
May 2023 by Debbie S.
Bruce lowrie has extremely poor ethics. My elderly mother with Alzheimer's was sold a car at 9.99% interest which she COULD NOT AND CANNOT AFFORD. Bruce Lowrie has refused to correct this situation in ANY WAY. DO NOT DO BUSINESS WITH THIS COMPANY. THEY TAKE ADVANTAGE OF THE ELDERLY. They have no moral responsibility for their poor judgment and ONLY care about the sale.
-
May 2023 by Jay N.
I should have read the reviews prior to taking my car here in December but I was at work and really in need of my car getting repaired and me getting a rental after an accident in which my bumper was broken.. Bruce Lowrie Chevrolet has been a complete nightmare, mainly Chris Bridges in the collision department.. I understand that everyone is backed up but he said he called me at one point but he lied to me, as I had no voice-mail or missed calls.. I took my car there in December and it took them like 30 days to "fix" it... When I got my car back, I noticed that the sensors on the parking assistant weren't working.. It clearly let's you know when you reverse the car, in which ironically they backed the car in when they parked it, thus they should have noticed the issue before I got the car back but I didn't because I didn't have to reverse it.. Sooo I ended up having to take the car back for them to look at it.. Then the issue was that the insurance had to approve the repair, which seem to have taken another three weeks and it was done after me hounding Chris and him ultimately advising me to call the insurance company.. Like what the fk, for real tho???? Remember that his credibility was ruined in the first place from him lying about calling me so I definitely didn't trust him.. After that, I took the car in, again and left it to be told that they have to order the part and I had to return because they couldn't fix it that day.. It seemed to have taken a month or two for the part to come in, understandably, so there is another wait.. Chris Bridges finally calls me, after me having extreme patience, to tell me that the part is in and to bring my car in... I had to set up an appointment with the service manager so I finally brought my car in in late April.. I waited about an hour or two to be told that they needed to keep my car to run tests on something because of an issue with the parts.. Im like what the fk again.....When will this nightmare be over?? Chris told me that he doesn't know how long they will have my car for and I was like man I'm tired of this and I don't have a ride home. This mess should have been caught in the beginning. He then told me that they provide lyft services for customers within a 10 mile radius in which my house was 16 miles away... I then said this isn't my fault, i know yall can pay for the extra 6 miles in which he called the service manager Brian and he said ok. After a week I called because I was tired of waiting for my damn car, again.. Called Chris at around 1pm and not left a voice-mail but got one of his coworkers to leave a note on his desk.. I received no callback by close to the end of the day, in which I would have understood if it were a voice-mail instead of a note. I ended up calling service manager Brian and leaving a voice-mail asking when will my car be ready? This isn't my fault as it should have been fixed in the first place.. Now I'm not a complaining ass customer and I don't want them to fk my car up even more so that I would have to come back so I was furious yet still kept it PG.. This voice-mail was left on Friday May 4th, 2023... On the following Monday, I received a call from Chris, 1st thing in the morning, informing me that my car was ready.. Like ok so my fking car has been ready but no one bothered to call me to let me know???? Chris told me to go and pick my car up from the service department.. I went to the service department and they told me to go to the cashier, who was in another building.. The cashier then told me that I need to go and talk to Chris in collision, who was in another building. I then had to go to that building, get Chris and wall back to the cashier building as he told me that they had my keys... Oh I had injured myself so to make matters worse, I was walking with a cane due to recent knee surgery.. The whole time, Chris kept blaming everyone else, not himself for this initially complete failure in completing this job that my insurance paid for in which I paid the ded
-
February 2023 by Tamara J.
If you are thinking about buying from Bruce Lowrie Chevrolet I recommend you think twice. I bought a Chevrolet Trailblazer in 2022 and the salesman and everyone were so nice and worked with me, but once the car was driven off the lot that changes. About 4 months after buying I started hearing a noise I reached out to the service dept and was told it would but 6 weeks before I could get it looked at. That very much frustrated me. I reached out again at about 10,000 miles and even went directly to service manager. He said I could bring it and they would check to see where the noise was coming from but I could be without my vehicle for 3 to 4 weeks depending on the issue. They have no loaner cars and would not cover a rental so I could get to work. A week ago I made an appt for 2/13/23 Talked to them today after dropping it off and they said it's something in the transmission and they can't do anything for 4 weeks cause they are behind. I would have to call them in 3 weeks and see how far behind they are and would still have to leave it there for at minimum a week. So now I will be going to pick it up today and not have it repaired because they are 4 weeks behind. They have been behind since I bought it. What does that tell you.
-
January 2023 by Jeff Dawson
Great counter people in parts. Thanks Barry
-
December 2022 by Jillian P.
I would give this place zero stars if I could. I took my car in on a Monday morning to get some bumper issues fixed from a fender bender I was in. It was really just an easy fix and I had no other previous problems with my car (Chevrolet Equinox 2015) before. When I went to pick my car up on Friday, THE BATTERY WAS DEAD. I have never had battery issues before. In fact, since I've had the car it's battery has never even died. They jump started my car and that was that. When I questioned why my battery was dead after being at a CAR DEALERSHIP TO BE FIXED, they had no answers. They said "maybe it's because it's been off for a few days." My car was there from Monday-Friday. I drove it there Monday fine. 4 days should not have killed my battery. I've gone on vacation longer than that before and my battery wasn't dead when I returned. It was all just stuff to get me out of there. This morning, three days later on Monday. My car battery was dead AGAIN. Either someone was messing with my radio while fixing my car or forgot to turn the lights off, I'm not sure. But it's incredibly poor service to go to pick up your car and have the battery be dead. They killed my battery and owe me a replacement, in my opinion. All they offered was "contact your car insurance." My car insurance isn't gonna do shit about what your car dealership fucked up. Now I have to go drop $200 at Walmart auto service for a new battery and installation. Im sure I'll be treated much better there anyways. TLDR: Don't come here. Find another Chevrolet Dealership if you have to. It's worth the farther drive for better service. This place is so unprofessional. I am beyond frustrated.
-
November 2022 by Shaquora S.
This place is horrible I've been going to Chevrolet to get my car worked on anytime I need something I bought it in Virginia 2018 Chevy equinox. I get everything done on time and since I've came to this one there is always something I need done when I bring in for oil change and I've gotten it. This time I got a flat tire and they told me I should buy 2 and put new in front and old ones in back but they had to order bc I have weather tires bc I was stationed in New York last. Starting two days after that I had random lights coming on and off stabilitrac, TC, anitlock breaking, etc. i take it back and say I think it's something you did with tires and explain what's happening and they say well none of that has to do with tires so wouldn't be from us changing your tire. I'm like all that has to do with tires or parts behind it. They charge me 175 to diagnose it and claim my charge inlet cooling tube is leaking and will cost me around $630.00 for them to fix. Every time I come to them and they will apply the 175 they charged me to fixing it if I have them do it. I took to a different place and they stated those do have to do with tire but what they said I needed didn't have to do with that especially since they came in and off and haven't been back on since I took to bruce. I honestly think they fixed whatever small thing was wrong from them changing my tires but still wanted me to pay the 175 so they said it was the inlet tube that caused it to come on and off. Will not be coming back to this place and I don't recommend you save your money and go somewhere else that knows what they are doing and if they messed up don't charge you and tell you things that don't make sense to cover for themselves. Will be using this new place who didn't charge me to look at my car and tell me the truth.
-
October 2022 by Tonya G.
A waste of time. I dropped my car off and was wired 48 hrs wait. When I arrived yo my scheduled appointment the wait extended to 3-4 days. I called them on day 4 to get an update of the diagnostic though I had already done a diagnosis somewhere else and they gave me a 2100 price tag on an a/c accusatory repair where the part is about $20. I accepted the work anyway and 3 days later they called me to ask if I was ready to get started. This after being without a car for 7 days. The poor communication is mind boggling. I'm convinced running diagnostics tests is how they make money. No reason for me to be without a car for 7 days and still leave without getting any work done. They literally told me what I already knew to be wrong with the car.
-
August 2022 by Lauren R.
Bruce Lowrie did the repair work on my truck after an accident. While having my truck serviced several months later at another Chevrolet place, they found the tire that Bruce Lowrie replaced was bad, steel belt was showing through. After further investigation from the shop manager, I was told the tire was ruined due to faulty alignment. (either it was not done or done incompletely) This is the side of my truck that had been involved in the accident. I called the body shop at Lowrie and spoke with Stephanie. (11:30am) She asked me to call her back when I had more info. Called her back at 1:30 , she was with another client. Called her back at 2:30, she is out of the office. Left a second message, no return call. Called again at 4:30 and was put on hold for 23+ minutes. She finally answered saying she would look in to the file and call me back. I said, so I can expect a call from you in the morning. She very rudely came back with, I will call you when I get through looking through your file. She called me back at almost 2:00 the next day . She told me their alignments are not guaranteed and they would not do anything about it. All 3 of my other tires are perfectly fine so it is not due to road wear. My mileage is all highway miles and if I had hit something big enough to cause that I would have known. Another thing that happened and I didn't report it because I should have known better to trust anyone. I had $50-$100 worth of change in my door drink holder. It all disappeared while it was being repaired. Lesson learned on my part. Will not use Bruce Lowrie again.
