-
March 2024 by Nicole V.
If I could give zero stars I would. I made an appointment a week ago to have my fuel pump and rear brakes done. I made sure that if I dropped it off at 2pm they wouldn't have an issue completing my repairs and I was assured they'd have it done. I ended up dropping the car off at 1pm a full hour early and at 4pm they called asking what fuel pump needed to be replaced. When I told him I said don't yall close at 5 he said yes it's not looking good for today because I haven't ordered the parts yet and they half hour away. I was promised it would be finished first thing in the morning (they open at 8) I called this morning asking the status of my car and that again I had an appointment and hour away that I needed to get up and was told it not looking promising. Called back a bit later she said it's almost finished and to start my way there so we did. When I get there I'm told something is wrong with the calipers and they are trying to figure it out so, it's not ready yet. While at my appointment my husband and they said the car was done and they had been trying to get ahold me. He told them again she is at the hospital having tests done an hour away. After my appointment I went to pick my car up. I got a block away to a stop sign and my car was making a bad knocking sound, so I brought it back. After a half hour the manager came in and said he needed more time that the brakes are fine and I can drive it but there seems to be something wrong with the drive shaft and he'll need to look at it on Monday, two days from now. I told him to keep it seeing as how it's obviously not safe to drive. So for a 2-3 hour easy fix they will have had my car over at least 3 days before I get it back.
-
December 2023 by Majbrit C.
My daughter and I went there today for a quote, this was my 2nd visit there... Again I was so happy with there willingness to serve us and I trusted them 100 percent!! The manger and owner were so awesome I will always take our cars there!!! Thank you Brake Plus!!!
-
October 2023 by Liz D
I pulled in around 9:15 & told them my rear brakes needed help. I thought I’d have to make an appointment, they got me right in. It took a couple hours but they had to do a lot of work. Showed me three options & prices of what needed done. Everyone was so helpful & explained everything to me. I would highly recommend this place! I will be back if I have any other problems. Thank you so much for your help & caring.
-
October 2023 by Leo “Cuong Do” Do
Charlie and the mechanic in the back did a great job for my state vehicle inspection, I was in and out quickly with an appointment made online. Charlie and I had a great conversation and he was very informative on my vehicles safety repairs needed for my car. Thanks guys!
-
October 2023 by michael irula
Brakes Plus takes care of us anytime! From simple state inspection to alignments and oil changes always friendly helpful and takes us in appointment or not. Great customer service and friendly faces
-
October 2023 by Derrick J.
This business allows you to make appointments. No idea why. There is zero benefit to making an appointment. You show up and go in the que just like if you had walked in off the street. I made a 2:00 appointment for a simple alignment check and when I got there, I was told the earliest they could get me in would be 3:30 (and based on that, I would say 3:30 was optimistic). I expected to be home eating bon bons and watching Oprah at 3:30.
-
October 2023 by Shawn H.
DO NOT TRUST THEM!!! Im a first time customer and took my wife's vehicle in for brakes. I was told by the GM Jeremy that I she would need brakes and rotors on the rear end which would be about $650 (just for the rear). I asked him if there was any way that the rotors could be turned and he said no that they were worn too bad. I asked him to just replace the brakes and that I would have to come back for the rotors a later date. They did and when I was driving home the brakes sounded like they were grinding so I called and they said if it is still doing it after a couple of days to bring it back. The next day it sounded even worse so I called and got some estimates and found a mobile service that was $140 cheaper for the rotors. Andrew from Brakes To You came out to make the repairs. Andrew said your rotors are totally fine, your brakes have been installed BACKWARDS!!! After further examination the inside of the rotors were damaged because as a result of the pads being on backwards. I went back to Brakes Plus and spoke with Jeremy and he agreed to replace the brakes and rotors at no additional charge. I asked why he told me that I needed new rotors when I clearly didn't and he avoided the question. Being a fist time customer and business owner myself I understand the value of each and every customer. After speaking with Andrew of Brakes To You I said what can I reasonable expect from them? He said I always want my customers happy so I would replace your brakes, your rotors and refunded you your money because I want you coming back! As a result he will gain a lifetime customer and Brakes Plus not only looses a first time customer but also my friends and family members. Im curious HOW MANY people come in for "brakes" and have to leave with "rotors" also!?!?!
-
September 2023 by M. Laster
Fantastic place of business. They do wonderful work, are very flexible and friendly, and go above and beyond to help meet your needs. This location is across the street from a hospital and they're very understanding of nurses schedules and work hard to try to accommodate when possible. The manager, Jeremy, is such a welcoming presence and incredibly helpful. Highly recommend!
-
September 2023 by M. L.
Fantastic place of business. They do wonderful work, are very flexible and friendly, and go above and beyond to help meet your needs. This location is across the street from a hospital and they're very understanding of nurses schedules and work hard to try to accommodate when possible. The manager, Jeremy, is such a welcoming presence and incredibly helpful. Highly recommend!
-
September 2023 by Annalisa Parkin
I had SUCH a great experience here! Charlie was warm and welcoming, made sure I was taken care of quickly and with as much convenience as possible, ordered a Lyft for me (and my baby boy) to get a ride home AND back to the shop once my van was done, and everyone else that interacted with me and my little guy were SO kind and friendly! And then obviously for the reason I went there, my brakes were fixed at an affordable price and feel and sound MUCH better than they did. 10/10 recommend!!
-
September 2023 by Noah Adams
Shawn W at brakes plus was amazing and an outstanding communicator throughout the process! Same day turnaround and they were able to replace all our shocks for half the cost quoted by the dealership. Great service experience!
-
September 2023 by regina zerr
I highly recommend these guys, they were very friendly and great service. My service advisor Ladi made sure to explain all that was need to be worked on break down of costs and she seemed to be very knowledgeable. I felt very comfortable and will for sure be a repeat customer. I will recommend to friends and family and have them ask for Ladi. Keep up the great customer service!
-
August 2023 by Julie V.
Shawn and Charlie took great care of me!! Highly recommend this for your brake needs. Honest inspections and great prices.
-
August 2023 by Tana Lawrence
Second time I've done LOTS of maintenance to my car at this Brakes Plus. Charlie at Brakes Plus did everything he could to save me hundreds of dollars compared to the dealership. In 2020 I had major preventative maintenance done here. Work was so good I came back in 2023 for a host of other preventative maintenance. The work speaks for itself as my car has 175k and still runs beautifully! Repeat customer will keep coming back!
-
July 2023 by Bill C
Brought in my Ford F350 for a severe front brake problem and some other issues. Jeremy, the manager, and his staff were very professional and friendly. Work was performed as described, and very efficient. Prices were very reasonable compared to Ford dealer prices. My truck is like new! Will definitely be back for routine as well as other services!Services: General repairs & maintenance
