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April 2023 by CAT DADDY
If I could give them 100 stars I would DJHuston was so kind and understanding and took her time to explain everything to say I highly recommend this office would be understatement of the year there the BEST!!!! Thank you DJHuston so so much !!
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April 2023 by Rexie Khan
Very friendly & professional staff.
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August 2022 by Stacy E.
Miserable experience here, year before last. "Tax Pro" Donna Huston filed my taxes without asking me my direct deposit information, and on my completed tax return are a series of nonsensical numbers where the proper routing and accounting numbers belonged. Not sure where she came up with any of that, but I suppose it doesn't matter, as she instead elected to sign me up for an Emerald Card to receive my refund on, which I didn't ask for or want, and that cost money to use. She also signed me up for file transfer, which cost $40, and again, had nothing to do with what I indicated on my forms that I was actually choosing. She claimed that the "front desk" had told her my preferences, and she went by their misinformation rather than consulting the form I filled out. Customer service did nothing, the manager Sharon Wells did nothing but refer me back to Donna, who couldn't be reasoned with in the first place. Another "tax pro" Carrie Chandler looked at me like I was a bug when I initially went in there and asked how much a tax file would cost, and then replied, with disdain, "I'd have to go look it up," and then proceeded to stand there, making it clear that she wasn't going to go look it up, or obtain an answer for me. (Not only was her imperious contempt odd, but the fact that she didn't know information as basic as price to file was incredibly bizarre). That should have been my cue to leave entirely, instead of using another "tax pro" there. The entire office is dysfunctional. I can't believe I paid them money for the results I got. Never again.
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May 2022 by Joe South
Great service and knowledge of all tax questions, and Dorothy was great.
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May 2022 by Laura B
They were very thorough in doing my taxes.
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January 2022 by Barb Rahn1963
Carrie Chandler! She makes the whole process so simple. She also takes the time to answer any questions I have.
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July 2021 by Anthony Becan
Advisor was very helpful. quite thorough Took time to go over evry form and line. Explained what we could expect next year and years to come. Explained tax ramifications regarding IRA distributions and possible charitable donations. We are planning to use Donna Huston for our next year's taxes
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July 2021 by Delma Martinez
Ladies were helpful and nice. Very knowledgeable.
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May 2021 by Gerald Marcell
They have done my complicated return for several years. Carrie Chandler did a good job this year, even with all the challenges coming her way with COVID and all. I provided documents to Carrie and only talked on phone some to go over finer points of items I provided her. We then met at the end to go over return, sign it and she filed it with the IRS. Maybe next year we have have more face time.
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May 2021 by Robin Rosenthal
Great communication and very helpful considering my hearing limitation. Goes above and beyond in assisting me with all of my tax return needs.
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April 2021 by Princess Mustapha
Mr. Broom was very patient and empathetic with my frustration and disappointment with my former retirement company AXA who led me to believe that they had deducted taxes from my loan/withdrawal, when in actual fact, they never did. I kept going back and forth with Mr. Broom trying to understand the difference between loan and withdrawal and taxes. I came to realize that he was right about AXA not deducting taxes as I had thought.
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April 2021 by mcleod stinnett
i have been with them for several years, very happy.
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April 2021 by Cornell Williams
They did wonderful job
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April 2021 by gene zipperlen
Everything was easy to do.
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March 2021 by Rodney Prater
Very nice and knowledgeable