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March 2024 by Joseph
Towed my truck and loaded trailer from the planet fitness. It wasn't there but for a couple hours. The people at planet fitness did not call them or complain. My truck was parked in the back of the parking lot out of everyone's way and were no one parked. Truck drivers have to work out and stay in shape to be healthy and drive safely. They charged me $575 dollars for the truck and another $575 dollars for my trailer to tow even though they towed both at the same time. Also two of my tires have bald spots from the tires hitting the ground on the tow to the tow yard. I'm not even going to try and call for reimbursement because a company that would do such things will not pay for there mistakes.
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March 2024 by Inquisitor Palimpost
Open 24 hours is an absolute lie. They wont let you reclaim property after 4pm.
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March 2024 by KYLE MOORE
Was denied an insurance inspection because the clerk said she was eating lunch for the next hour.She said there was no yard attendant and they can’t let just anyone on the lot. I explained again who I was. Why I was there. Showed her the paperwork. She said l, again. I’m eating lunch.I advised I will file a complaint with TDLR.SHE SAID GO AHEAD! File your complaint!Every Beards lot I go to is a problem. Long delays. Even when there is no one in line. I went outside and there was a beards attendant. He was shocked she told me no. He said I’ll go see what I can do to get you in. Waited 15 min. Went to my car. He got into his pickup and drove a customer back into the lot. I had to leave for other appointments. Next stop, will be a filing with regulations.
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March 2024 by Alex Baranov, Royal Experts Inc
Giving hard time ya take out vehicle, a lot of stress with them
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February 2024 by Roy Gonzalez
Followed them from the scene of my son's accident (he's fine) because I 'had to' since arrived when the tow truck came and wouldn't let me get my own tow truck.When arrived at location was told that I had to wait 2-3 hours to release my vehicle.Insurance paid for everything so no gripe there but theor policies, rude workers and everything about the whole process was ridiculous.
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February 2024 by gerrah shields
Spent at least 2-3hrs waiting to get my car. Overpriced. The lady working the window was extremely rude to everyone and spoke to them in a condescending manner.
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February 2024 by Eric Richey
Rip off. Expensive. I was charged $6,000 for heavy equipment. Then was told I couldn’t pay with a check or credit card unless I was present. Was told if I wasn’t there within the hour I would be charged again for another hour. I will be filing a complaint with the city. If you want to charge outrageous prices have a website to pay online instead of a lengthy 30 minute process. Best way to get them out of Arlington is to file a claim with the city I will be doing so.
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February 2024 by J A
Their drivers throwing drinks on peoples windshields on the freeway
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February 2024 by Nemanja Zivanic
Scavengers,money hungry, and disrespectful company. I went to do a quick workout and shower at Planet Fitness nearby. These guys didn't waste their time. They took my truck the moment I left my semi truck, after just 1h truck was gone. Nobody appreciates truck drivers anymore....
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February 2024 by Maximiliano Ramirez
Be prepared to be charged a 24 hours fee even if 24 hours haven't gone by. Towed for 5 miles and needed to pay nearly $500 for a single day. The staff purposely wasted my time and wouldn't tell me how much my invoice was until it was too late for me to make arrangements to have my vehicle picked up. I called 5 times the same day my vehicle was taken and they couldn't get me a total until almost 7 hours after my vehicle was picked up. Upon looking at the invoice it seemed they had a total 2 hours after the fact. They purposely waste your time and there is little to no communication between personnel, so each time you call you will be given a different response. They also apparently will not show you your invoice unless you have a towing company on site to pick the vehicle up. So, if you're trying to find out how much total you're going to have to pay our of pocket, then Goodluck!Horrible experience and very unhelpful staff.
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February 2024 by DooDoo Brownies
Ok let me tell ya about Ms. Burnice she is soon nice. She is very helpful if you ever run into her she will take card of you#GiveHerAraise.
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February 2024 by Eunice Wegener
Wish they were more up front on prices. I know everyone is trying to make a living. But charges/fees should be advised at the beginning so I can be more prepared. Most employees are friendly. Overnight shift could use more training. There were too many "I don't know" answers.
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February 2024 by Angel Williams
Booked my tow for my car from mesquite to my aunts house in burleson. Very easy process. Worked with Jennifer to book the dispatch and Jason is the one who came out and towed my car. Very nice and professional people to work with. Will use again if I ever need a tow! Thanks Beards!
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February 2024 by Thomas
Anything to take your vehicle and not give you a fair price on the storage. They are a rip off
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February 2024 by chelsie franklin
Terrible experience. They took way too long & the lady at the front desk gave me an extremely difficult time. Very rude. They made me put a star but if I could I would have gave them a zero.
