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April 2024 by Ashai Breonna Hodge Montgomery
Worst bank EVER !!!!!! Closing my account today !!!!!!!!!!! They give you overdraft fees, & your Account isn’t overdraft
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February 2024 by Cesar Villalpando
Opened A secured credit card tried to cancel it after about a year. Now, every time I try to cancel it They won’t give me back my money
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December 2023 by Alex B
Been a customer over 5 years and I would NOT RECOMMEND ANYBODY BANK HERE they’re not good for anything but direct deposit can not study any banking needs can not answer any basic banking questions..a real JOKE worse than a credit union
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July 2023 by Latosha Evans
This will be by far they first and very exordinary review first time review for me! Mr Allen went above and beyond customer satisfaction while assisting me with opening my business. For instance, his unique starters in business conversations made understanding the business details and usage of the account easy and comfortable to decide the different products. Nonetheless, I am excited for my journey and how pleasant it was too bank the "Truist" way. Looking forward in doing exceptional business with them in the near future. Kudos! Again Mr Allen.
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July 2023 by Thais Sillers
Sierra is my banker and she is wonderful. I was able to open a CD and she is helping me buy a house. Thank u Sierra
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March 2023 by Fernando Cuevas
Will literally take forever every single time. Unfortunately have to start coming to this branch again since they are closing the TCU location.
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February 2023 by Mycology Masons
Elissa is so patient, overall great customer service :)
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January 2023 by River Revival
Without a doubt the worst customer experience I have ever received. The telephone customer service is completely incompetent and tells you to go to the local branch. The local branch then tells you the customer service was wrong and cannot do what you need them to do. Avoid if at all possible.
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November 2022 by jonguad82
Been a customer since before they were bb&t...beware of the drive thru machine! If it eats your cash deposit you are out of luck until they get a technician out to dismantle it. Maybe I will get the rest of my money eventually...who knows. They made it very clear it's my problem and not theirs.
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October 2022 by Eric Cutler
Drive thru was open saturday morning
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July 2022 by Jessica Mize
Before driving 35 minutes out of the way, I called and asked if I can make a cash payment towards our auto loan. I spoke to Johnathan which he stated “Yes, you can make a cash payment as long as you have your bill statement, government issued ID, and the amount owed”. (Jonathan was actually nice). So I drove 35 minutes out of the way, just for them to decline my CASH payment for our auto loan because my name wasn’t on the loan and my CASH payment may be considered fraud. My husband is military and works crazy hours and cannot make it to the 3 branches of this POS bank in time to make payments before they close.
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June 2022 by Tiaunna Heslip
Worst branch ever. Everyone is lazy especially the pregnant chick. They expect you to teleport there. You have a five minute grace period or they will reschedule you. Even when you’re the only soul in the building vs multiple workers. I’ve been 3 times & every time it was completely empty yet been rescheduled every time. Do not waste your time or gas.
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March 2022 by Canaan’s Promise
I was a BB&T customer before the suntrust and BB&T merger. I should have switched banks when they announced. The app sucks, the only way to contact your bank is calling them and then the wait is an hour, which makes calling on your lunch break-not an option- if you click the option for them to call you back they never call you back. They need to get rid of overdraft fees, bank charges and I expected change and I was okay with that. But the cluster F that happened, is not what I expected.
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February 2022 by Erick Salcedo
Great customer service, they help you with everything you need
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December 2021 by Linda Seward
Excellent customer service! When I moved here last year, the manager and staff were so helpful in getting everything set up so I could buy a house (which was not the case at another bank who wouldn’t let me open an account without a Texas license - which I couldn’t schedule for 6 months due to Covid). Everyone was so helpful not only on that initial visit but every time I have had a transaction. They even helped me out when I rushed in 5 minutes before closing. Great people who give great service!