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February 2024 by de todo un poco
This day when I opened an account with Banco De America, I was greatly surprised by the excellent reception and treatment I received from ANDREA SORIANO, who is a very kind and understanding lady. I left satisfied and happy ?
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January 2024 by simplicity469
Lost my DL and was told a military ID was not a valid form of identification. Good to know Bank of America doesn't support our troops
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December 2023 by Sonia T
Customer service was horrible older Lady name Laura sitting at Front entrance desk is so unprofessional + rude she acts like she's helping people for free and that's totally not the case.. She's getting pay to give the customers a great customer service not to sit there and be rude as she was to us for the pass 3 Days I've been in there with my Dad, We Ask her a few questions and her response sounded so rude so unprofessional. Put her a do another job if her passion isn't dealing with customers bad experience..
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December 2023 by Tawn Bacy
The security guard is rude. I asked him how long the wait was to get inside the bank since they make customers stand outside and wait. He rudely replied, "As long as the line is." I asked again if he could provide an estimated wait time because the line provides no details about wait times. Once again he told me to look at the line and that's how long the wait would be. Bank of America you all need to do better. Customers should not have to wait outside in order to get into the bank. You all need to hire better security because Old Mr. Otis was rude. I left and went to another location. Customers didn't have to wait outside. There was no rude security guard. The service I received was excellent.
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October 2023 by Ryan L.
Terrible customer service! Make you wait while they do nothing! You can really tell they don't care about their customers! It seems like BOA is changing there business model to "make the customer wait as long as you want"! This is not the only location that does this!
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August 2023 by Zohaib Shahid
Wondering about the bad reviews here or maybe they cause the service improvement. But i had excellent experience going there. Easy and knowledgeable. Ashly was awesome. i never had that good banking experience anywhere else.
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July 2023 by Aubrey williams
Made an appointment to put a P.O.A. On file, the appointment was at 3:00p.m. I arrived at 2:53p.m. clerk was helping a customer, and I was patiently waiting behind him. 10min. Later, I told her I had an appointment. She looked at her watch and told me I was late and they were closed. This was the second attempt. After I went out of the door, I noticed the same clerk helping other people. Sad Case, bad business. ? ? ? ??????
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July 2023 by Fredik Macias
Excellent customer service.Business account for Randy Miranda...100% excellent!!!
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May 2023 by Kimberly Pena- Rodriquez
ATM is never broke!!! Cant say that for other places. Lots of other places. Thank you BofA
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March 2023 by tony Williams
Terrible service ladies would not help me turn off my card and help me get a new one male to my house she said I got to set up a appointment terrible
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March 2023 by Shenouda Yacoub
I hate to write this on my bank. I have been a customer with BOA for over 20 years. This branch in particular is worthless. I believe Frost Bank wins this battle easily when compared to BOA.Sad to say...
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February 2023 by Debbie Munoz
Been a customer for 20 plus years can not even do buisness with the bank anymore because of the unfair un just racist treatment no I dont want to go to no social media platform Twitter as your previous responses to other complaints just know the branch manager on seminary in fort worth is incredibly rude and has no compassion or willingness to help customers who question bank of America policy or why a certain transaction was held ect I trusted my bank until a ill wiled employee represented you as a company
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February 2023 by CASANDRA PORTALATIN
Great service if you're Hispanic unfortunate that this branch isn't for everyone.
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January 2023 by Lisa Blue
Workers tend to talk a lot and ignore the people waiting in line. They don’t help with problems that they claim to help with. Worst place!
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January 2023 by myeongrak Hong
Nice bank mangers and quick service for customers! I’d love to visit this Bof A all the time
