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January 2024 by Sam Hayes
Went to open a checking account. I had set up an appointment ahead of time although it's not required. They were nice enough to accommodate me even though I was 15 min late, which I really appreciated. It was pretty easy and quick. Tania was awesome she even helped me set up the app and get the digital card saved so I wouldn't have to wait for my actual card to come in the mail. Great customer service all around!
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January 2024 by Cindy Corrales
It has bad service,and they don't care about there customers.They are very slow at work.
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November 2023 by Matthew Hartgraves
Horrible location, Banker promised me they would be able to see me the next few days after my appointment was unable to resolve my issue. Came in a few days later and was turned away very rudely. Luckily the Hulen location nearby was very professional and saw me at past 4 on a friday. I now know who appreciates their customers and who doesn't!
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September 2022 by Jacqueline Smith
This is my bank by my house. Needs more tellers. No drive thru. Liz helped me out as I am disabled. Be prepared to wait in line.
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September 2022 by Joshua Rank
Line going back to the door and 2 tellers tending your guest.. manager (sadly) stands there and stares at everyone. 2 open windows YALL LITERALLY HAVE PEOPLE STANDING OUTSIDE IN THE HEAT and u stand there unaffected
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July 2022 by Sherri K.
I had an appointment at 2:30 for notary at the branch on 3100 Altamesa in Fort Worth, Texas. . I left at 3:03 when both notaries were still with people. What is the purpose of an appointment if no one is available? No apology, nothing. Front greeter needs some customer service training. Manager was one of the notaries.
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May 2022 by Qutbudin andish andish
The lady at front desk name Ana Karan Is not a professional at all. also every time I visit this branch acting like has some how personal issue with me and not cooperative at all. She ask me Questions make no sense . If I was someone to stop and present this from happening I would take an immediate action asking her to go home and look for another job fits her.
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March 2022 by Joshua Rankey
Line going back to the door and 2 tellers tending your guest.. manager (sadly) stands there and stares at everyone. 2 open windows YALL LITERALLY HAVE PEOPLE STANDING OUTSIDE IN THE HEAT and u stand there unaffected
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March 2022 by AV Sarma
the people working here will try to avoid the customers as much as possible except the taller, manger Joanna Miranda says we only have one teller working with 7 or more people wating,some times it will take 30 min just to get to the teller,she even gave me her card when i said i want to report it to the head office.they are polite in telling you we are not here to help you to get a better service..by the time I complained all of a sudden there are 2 tellers...I guess she changed her mind
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March 2022 by Sandra Gonzales
This bank is not friendly one teller is rude. Doesn’t pay attention, rep. Are always in a hurry.
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February 2022 by Cisco S
Went to deposit cash to pay my homes taxes and cash got stuck in atm boa dodnt not refund and deny my claim i lost 2500 i will close my account and i hope karma get them please help me
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November 2021 by BIG W
Straight trash . They close at 4pm. and they just have excuses for everything. Make people stay in line to waste time. Why aren't they closed yet? Trash.
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November 2021 by Matt Rose
TRASH 100% TRASH COMPANY DO DO BUSINESS WITH BOA
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November 2021 by jorge morin
I tried to deposit some checks at this facility and the ATM kept my business card what a bad service. ?
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October 2021 by Bobby Moore
Worst Bank and service in Texas. Manager Anna Martinez was not helpful. I drove an addition 8 miles to her bank because my towns card reader was broken. She wouldnt even help me, just sat on facebook on her computer. B of A disgusts me when it come to staff. Dont go to this bank. It is a WASTE of your time.
