-
March 2024 by Cynthia Weddel
The work we needed was done completely and professionally and in a reasonable amount of time. The cost seemed extreme. But with inflation I guess it is to be expected. We had to have the work done in order to get the car inspected. We will be bringing our other vehicle in soon for needed repairs.
-
March 2024 by Wes and Robin Herbol
Got in when promised and out in 45 min for an oil change.
-
March 2024 by Laketha Floyd
Alex and Anthony were amazing. We really like our vehicle. Service was great, and they were both very helpful and professional.
-
March 2024 by Corey Harrison
This wouldn't be a bad location, but the lady I dealt with on my visit just annoyed me. I just needed an oil change, I was extremely tired and just wanted to get my oil changed. Instead, they looked around my truck to upsell me. I know the game, I've been in sales for years, but you must know when to stop badgering the customer. I already stated that I will go somewhere else, so don't proceed to tell me how much cheaper your product will be compared to where I'm going. I never stated where I was going, I just want an oil change and to be left alone.
-
March 2024 by Phill Norris
Easy in and easy out. Dana was great and professional.
-
March 2024 by Trisha Hagan
Great service and technician and very communicative.
-
March 2024 by Josh Mc
A straightforward car buying experience. Having just visited Dodge of Grapevine and their completely arbitrary pricing structure, I informed the internet salesperson that I needed pricing over the phone. The price I was quoted was the price at the end of the day, $6k off MSRP and a good trade in value. They tried to beat my financing company but ended up taking my external financing anyway. Overall, one of the better experiences I’ve had at a dealership.EDIT: I’m lowering my rating due to the service department. First, they automatically make you an oil change appointment for 6 months after a car purchase. Second, when I called to reschedule I asked if thhe first service was free and they said yes. Well, $110 later it definitely wasn’t.This was on a PHEV Pacifica with 6000 miles, and only 3000 of that was engine miles.This service department is ridiculous, $110 for an oil change? I’d hate to see what they charge for something real.
-
March 2024 by hal holbrook
Trenee was awesome. What a great experience.
-
March 2024 by Claude Johnson
Great Experience. They had me taken care of and notified me about all updates needed to my Truck the next time I come in.
-
March 2024 by emma campbell
I want to thank Joseph for taking the extra steps to find out what was wrong with my truck. I’m grateful and would recommend him to all.Andrew
-
March 2024 by Roy Cuevas
I had great experience while I had my oil change. My service representative was great. Wish you had more people like her.
-
March 2024 by Jacob Jones
They WILL sell you BAD cars and NOT CARE. My car stopped running 3 months after buying from this location(from corrosion in the ECU, which would be impossible to have been my fault). I also pay for the extended warranty that denied fixing it due to it being corrosion. 6 months of being ignored and avoided I finally get an answer and they basically tell me it’s not their fault and they’ll give me a call back after talking with the GM. Still no call back. Their best offer to help was paying $4k for the car back and leaving me with the other 12k owed on the vehicle. I do have other friends that have had similar issues with things wrong with their vehicles from this location just not as severe. If 0 stars were an option I’d give it, please find somewhere else to go. Quick edit, they reached back out after seeing this and said they’d be offering no assistance/ taking no accountability for selling me a bad car. Don’t get scammed here!!
-
March 2024 by evaline odem
Great customer service and excellent service keep it up
-
March 2024 by Justine Nettleton
I shared with my service manager that I have been dealing with extremely expensive home repairs that my home maintenance and insurance are not covering. So, when I was told I needed new tires, I was pleased that the new tires were less expensive than Discount Tire prices. ?????. Tires and alignments are not inexpensive, but I am thrilled that AutoNation did not overcharge me! They treat me with kindness and make me feel like one of the family.
-
March 2024 by Kevan Western
My advisor, Carlos Perez, was fantastic. He listened understand the issue with my vehicle and worked hard to get a viable solution in a timely manner. Mr Perez is an outstanding representative of AutoNation’s service department.
