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November 2023 by LaToshia Powell
This location is great. The people work with you and appreciate your business. However, my review is for AT&T as a company. One day last week I got off work and my phone was off! I drove straight here. The store manager called customer support and the representative told me that I didn't make a payment in June and July. I knew I did. She then said my payments were made BUT they had been reversed, saying I took the money back! I told her not only did I NOT do that, but I didn't even know that was possible! A few days later, I saw a payment made to AT&T from my PayPal account on 6/22. I see a payment made to AT&T from my Capital One bank account on 7/19. What I do NOT see is the reverse of these funds coming back to me. Now they're trying to make me pay for June & July when I've already paid!! Did I mention that I paid a $207 bill in August and my balance was $0 in August. Then all of a sudden here it is October and I failed to pay in June & July!! This is absolutely insane and I need to know where my 2 payments are!!
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September 2023 by Rebecca Pierini
Definitely recommend this store for any AT&T service! The store manager, Brett, was incredibly helpful, knowledgeable, and friendly. His excellent customer service deserves to be recognized. Thank you Brett, and to your team!
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September 2023 by Emilio Buchaca
I would like to congratulate Att Timberland for having so wonderful, experience, courteous and experience staff, specially Paolina, her treatment was excellent. We'll do business again and again. Store manager Brett understand my situation and also his treatment was as a professional. Once again Thank you guys. God bless you all.
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July 2023 by Edward Vissoni
Only the best customer service here. Brett was amazing as always and made sure to take care of us when we ordered the Pixel Fold. Can't wait to get it!
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July 2023 by william hammer
Paulina was amazing. She restored my faith in customer service. She was very kind and patient with us. Walked us through all options and price points. I highly reccomend this store for all your ATT needs.
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June 2023 by Tony
I had a great experience at this location. Paolina was fast, friendly, and helped me with my phone needs very professionally. I highly recommend making your next trip for a phone or accessory to this location.
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June 2023 by Gina Ross
Paolina was the best! Patient, knowledgeable and so kind! Will always be back to see her.
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May 2023 by CHRISTINE PRICE
Brett is amazing and has provided the best customer service for my family twice. He is very knowledgeable, friendly and caring! He went above and beyond to help us out with a tricky situation today.
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May 2023 by Shajaunna Jordan
When it comes to problem solving, Edward is THEE MAN! This store is great! The staff, the customer service and the knowledge they possess is unmanned!
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March 2023 by Tim Evans
Really appreciate Edward and Morgan's level of service. They patiently looked up my account and asked me questions so they could give me an appropriate recommendation on the newest unlimited plans. Then they went ahead and took care of it for me including porting a number from another carrier. They made it super easy to do business with AT&T and I like that.
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March 2023 by Mike Hatz
Very friendly and helpful staff. They worked with me for quite a while, trying to get a bad phone from Amazon to work. Turned out they couldn't, and they offered me affordable options that met my needs to replace my busted S9.
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March 2023 by Jayzif 420
The manager here is the bomb. He knows you by name and is so much fun to talk to. Go to him for any of your needs.
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January 2023 by Ana Moore
Preston Shaw helped me out tremendously upgrading my phone. Hassle-free, and honestly a fun experience! Can’t thank him enough for his kind and intentional help.
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January 2023 by Juvencio Garcia
Brett the manager was great to work with. A top notch guy and top notch store. Not crowded because they are fast and very knowledgeable.
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December 2022 by Zachary Hetsel
Preston was the nicest guy I’ve ever worked with at AT&T in the 18 years I’ve been with them. Saved us a bunch of money and took care of us. Great guy!
