-
August 2024 by Ingrid Williams
Worst store and staff ever. Exchange policy is very strict and probably explains why they have no one shopping in the store. When I questioned little “missy” a few minutes ago (7/9/24 @ 5:10 PM), she sarcastically informed me that there were “also” signs at the register after explaining the ridiculous store policy.
I will assume that she had an issue with me as a black woman questioning her because the next thing I know Mr. Police Officer or security guy walked in to exchange pleasantries with her while I was the only customer in the store. Really? lol.
I made an exchange for a pair of jeans since their clothing selection looked no better than the Clothes Mentor’s used merchandise. After ringing up the exchange, she told me I had $4 and some change left. Of course, the cheapest thing they even have to buy is little hair bands for a ridiculous price of $8. I told her to just keep the $4 and her response was that she could not show a negative in the system which meant I was forced to find something for $4 or more to apply to the total exchange amount. So, I bought a pair of football earrings that I figured I could, at least, get my money’s worth. Otherwise, everything else would definitely be a waste of money.
I told her I would never shop there again and that their policy probably explains why no one was shopping in the store. I also told her I would advise others not to shop there either. That hit a nerve as “Karen” sarcastically said, “Have a nice day”. I replied, “You, too. Be blessed” as I head to Dillards ?.
Take my advice. Shop elsewhere. So not worth it.
7/9 - To Apricot Lane Store Owner who responded to my post:
I find it interesting that the video you watched could visually tell you the verbal exchange between me and your staff and you could conclude that I was rude simply because I questioned your store’s refund policy. I have shopped Apricot as recently as last month and never received the sarcastic explanation that I was given about your policy.
Because I have not shopped there as often as I used to, I was unaware that the store’s refund policy had changed. All your staff had to do was state that things had changed. In my opinion, her attitude was quite sarcastic and condescending, which was not necessary.
As I said yesterday, I will never return, so there is no need to say that I am not welcome to return to your store. I certainly don’t plan to.
-
December 2023 by Eva B
The ladies working here are so nice and helpful. I felt very welcomed and like that there are clothes for every age group and style taste.
-
July 2023 by Ashton D.
Hi! This store has an exchange policy only and does not verbally tell you their policy. (Sorry for those of you who need readers to read smaller print. You're screwed) We bought $300 worth of clothes and we actually went to Francesca's a few doors down and found better items. We tried to return our clothes within the same 5 minutes and were told we cannot return. If we knew this we wouldn't have even bought the items. The staff wasn't helpful with this ordeal and the manager has no say in anything just the owner for whatever reason. I've worked plenty of retail places and I can tell you now if I didn't give out our policy verbally on certain items my manager would over rule the policy because that is the staffs fault. We WILL NOT be shopping here again. If they need money that bad that's actually very sad. Conversion is above customer's satisfaction sadly.
-
June 2023 by Ellen
Popped in today for the first time and omg do they have such cute stuff!! Lots of colors and styles at very decent price points. The girls working were extremely friendly and sweet. I left with a cute top for a festival and will definitely be back!
-
May 2023 by Lauren Singh
Absolutely ATROCIOUS with new ownership! Their “exchange” policy is absolutely ridiculous to any adult with a semi functional brain. I bought a dress from there 3 days ago - got it home, tried it on some more, and realized i didn’t love it as much as I did in the store. I was aware at purchase that I couldn’t have a refund but that an exchange was acceptable. I went in today to exchange my dress for something else, but I didn’t find anything that I liked. I was told that they don’t issue store credit - WAIT WHAT?!? A retail store that doesn’t issue store credit and is completely inflexible. No other options were issued or offered. The girl who was at the counter told me “we get new stuff everyday” - so am I supposed to just give up my days so I can come try to find something I want to exchange - now I only have 6 days! This is the most ludicrous and ridiculous policy I have ever experienced! The clothes under new ownership aren’t nearly as cute as they used to be. Per the girls at the counter, I’m just stuck w my dress if I can’t find anything I want in 6 days. ZERO FLEXIBILITY and ZERO STORE CREDIT available.DO NOT SPEND YOUR MONEY HERE.And remember, you can’t change your mind about the clothes after 10 days.Go support small business elsewhere. No solution was ever offered to help my situation.
-
March 2023 by Madeline Rutledge
Leslie, Heather, and team are EXCELLENT! The inventory is amazing, their service is beyond wonderful, best boutique in the area!?
-
May 2021 by Alicia Roberts
Very welcoming! It was my first time there and needed a certain look.. Let’s just say it’s one of the best stores I’ve been in since I got to Texas❤️
-
August 2020 by Charolette Moorhead Robeson
Favorite place to take my granddaughter shopping. The ladies there are so incredibly helpful. Love hearing praise and worship music playing which makes our shopping experience even greater. Great prices on newest styles.
-
July 2020 by Sandra Torres-Martinez
The fashion choices are casual or can be dressed up lots of options to pick with nice prices.. Trendy and stylish. The costomer service is friendly and helpful.
-
May 2020 by Merri Morris Pemberton
When I go to other stores, I expect the same kind of service. Great services and they make you feel like you are the only one important. Thank you
-
April 2020 by April French
FABULOUS & personal customer service!!! Their staff is beyond helpful!!! Absolutely the BEST!!!!
-
March 2020 by Morgan Lyness
Such a cute boutique! i love that they have college attire for college game day all over Texas and not just TCU.
-
February 2020 by Lydia P. Alvarado
Veronica always exceeds providing exceptional customer service!
-
December 2019 by Roselynn Nguyen
Super cute! I love their dress and earring selections. They also carry some pieces made right here in Fort Worth (including Baylor, TCU jewelry). This shop is locally owned and the owners are some of the nicest people you’ll ever meet!
-
November 2019 by Sarah B
love this store
