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January 2024 by Vijay Shah
Very bad customer service. The staff is so rude . My vehicle was towed and I just tried to know the reason but she kept on hanging up the phone. The lady staff don’t even want to listen anything. I don’t know how these people get hired
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January 2024 by Jennifer Brewer
I adore this company! The owners really care about what they do! They make themselves available to the customer and are really understanding. I recommend them to everyone! I have brought them on at 2 of my properties and I look forward to continuing working with them!!Update 1/3/24 : literally the best towing company out there!
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December 2023 by Dillon Mills
Insane prices, which is one thing. Scratching my paint and bumper however, another thing entirely. Also loved the customer service. Employee on their cellphone ignoring me as I stand in the cold.Avoid Bellrock UpperNorth complex as they use this company.
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December 2023 by Dslyexia
Predatory towing practices from a shady company with no moral sense. They towed my car and 30 minutes later I paid ~$370 to get it out, with potential cosmetic damage caused by their incompetence. Don't use them for normal tows. Don't use them for anything. If you get your car towed, pray to the lord almighty you're not in a tough spot. I'd like to see these people put in prison.
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December 2023 by Kendra Brumfield
They get 2 because the lady at the window was more professional than previous ones, but the guy who tows had the cars hanging off the trailer and went off the curbs very disrespectful to the cars he had on the trailers smh
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December 2023 by Kambria Mcdougal
Not sure how they are getting away with auto theft. Trying to tow a vehicle out of an appartment complex that is registered and posted correctly. Tried to call and said they don’t have it in their system and they don’t care. Lady on the phone was extremely disrespectful.
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December 2023 by Smarley Girl
I hope what ever horrible thing happens to everyone that works and encourages this bad business practice, at this company goes viral, so everyone that they've wrong can relish in their misery. Burning down this business to the ground is my hope. Hopefully with all of them stuck inside.
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December 2023 by Nia Peters
The absolute worst company in the world literally. Wrongfully towed then when i tried to call for customer service help and ask for a name the girl said “we don’t give out names”. Idiots, all of them
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December 2023 by Jennifer Moore
Illegally towed my car from my apartments even though it was parked in visitor parking which we are allowed to do and we do not have to register every day to park in the visitor parking and I had a parking tag which I’m supposed to have they still towed it I called the lady said she argues with me started yelling at me on the phone saying that I was supposed to register online to park in guest parking even though I live there and we do not register guest parking
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December 2023 by ALBERTO PEREZ
I bought this van on an auction from them and they were on top of the paperwork. It was a good deal
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December 2023 by Kolton Pereira
They got nothing better to do then go screw peoples lives up even tho I registered the car they still took it and charged me 400 dollars worthless pos company do yourself a favor and screenshot the registration. And take before pics of your car bc they are notorious for vandalizing them
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December 2023 by Natalie Rabago
On 10/04/2023 They took my truck supposedly at 11:30 without letting me know any information about I ended up calling tow truck at my trailer home around 9am the same day just to find out they took it knowing they’re not suppose to take residence vehicles. I talked to customer service just to have a unprofessional associate tell us it’s not their problem it’s ours. Just for them to end up wrong later on that same day to offer to bring my truck back or pick it up for free so I asked them to bring it back where I live. They brought my truck back without saying anything at my home just to find out for myself my bumper missing with license plate and the front paint chipped under headlights pulled off from side. That same night we went down to the waxahachie police station to talk to an officer to get help on the situation and he help us a lot and told us we should get the claim # and insurance card and all the information that can be used. Today on 10/06/2023 we had to drive all the way to Fort Worth to get a single paper for a damage claim form asked for a manager no manager they wouldn’t give a tow ticket even though they took my truck to their lot they wouldn’t provide any type of information when they took the truck, publicly listed telephone number, towing company certificate of registration number, and the TDLR license number of the towing operator. The did not help us in any way and gave us no customer service with no information but just told us to go get a estimate how much it will be to fix and put it on the paper. I have a more in-depth complaint that goes within my day/ work life that is affected because of the tow truck doing and I also have more information with everything else that was held throughout the 3 days that had happened when they took my truck.
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December 2023 by Madison Rinehart
Completely unprofessional and rude. We were given the roundabout about where my sisters boyfriends car was so we called the police department to locate it and they gave us Apollos number, we had called the lady and went there and she told us it wasn’t there. Claims she checks inventory every morning. We told her the apartment it was towed from and she rudely says, “If you would’ve given me the right info at the beginning…” but yet we just told you the right one three times including the license plate and make and model. She ends up saying they do have it… so the point of us accidentally mixing up apartment names shouldn’t have made a difference since they had the car. I was nice yet understandably frustrated because the police department told us the car was there and she wanted to argue. Disgustingly unprofessional.
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December 2023 by Genny Lynn
Towed our car thou it was registered and still made us pay.Refused to listen or work with us.The first man was rude, and talked down to us. Legit the employee called us stupid then hung up... The girl at the desk was like talking to a deer in headlights.Clueless let alone heartless. She seemed to get enjoyment out of screwing over people. The men at the back were just as rude.Scummiest of all scumbags is what you need to be to work here.
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December 2023 by Brenda Arellano
Towed my car from my apts for no reason. I called to get an apology and the person who answered was rude, simply didn’t care, and refuse to take responsibility for their mistake. PEOPLE NEED THEIR CARS TO GO TO WORK. Imagine leaving your car where it’s supposed to be and waking up to it being gone. INSANELY UNPROFESSIONAL COMPANY. DO NOT USE.
