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December 2023 by Cynthia Harris
Mason was great! Called and added mattress protector and bamboo sheets to my order. He was kind and very helpful, even found me a huge discount for the bundle, as I’d forgotten to add these items to my mattress order. I received the A3 Queen and pillows yesterday! What a wonder nights sleep I had…first time in years! Thank you Amerisleep!!!!!
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October 2023 by Jim Kovich
Mason was great to deal with and he made everything easy and made this sale happen because of how he handled my first call. I told Mason when I was ready to purchase I'd definitely give him the sale. ?? Sure hope all of Amrisleeps representatives are like Mason.
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October 2023 by Julie Jones
I recently walked into the Amerisleep to check out the pricing. I was greeted immediately by a nice young man Mason. He was friendly and knowledgeable and gave me all the information I needed to talk my husband into a new bed. I plan on coming back. I was impressed with the quality and Masons customer service.
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September 2023 by Tee
I went into the store to check out the mattresses and was pleasantly surprised. Mason was so friendly, informative and most of all not at all pushy. I did not want to leave an email or phone number, as he requested, and he was very understanding. The mattresses seem to be of great quality and if I do decide to purchase, I will deal with Mason. He was a pleasant individual.
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March 2023 by Marilyn Hullender
Kelvin went out of his way to call back and answer questions that I had regarding a match of purchase on mattress that was bought several years ago..that was loved. He answered all questions and as stated, call back was prompt and service was great. thanks!
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March 2023 by James Postels
My experience at Amerisleep was excellent. Customer service was fantastic!When I first walked into the shop, I thought pressure or a big sales pitch would be the highlight of my experience. While that's great, I believe Kelvin and Don had a knack for just the right amount of customer service my wife and I wanted. I came back and my wife and I purchased the AS4 with the base.Amerisleep does deliver to your house for free but you had to setup yourself. I had a knee problem couldn't make this work. However... Kelvin offered to come and help with the setup due to my disability. That's customer service right there! This guy definitely needs some recognition and more money. The way he treats customers is something that should be noted.I highly recommend Amersleep for your sleep and customer service needs.
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February 2023 by Cheryl C.
I bought my mattress and adjustable base last year. I have had back problems from hereditary arthritis issues for a very long time. First, I want to say Kelvin and Don are fantastic! They are friendly and knowledgeable whenever I have come in and asked questions. I have NEVER had anyone give the level of customer service that Kelvin Flood does! I have worked in retail customer service management for over 20 years and recognize great service. I love my mattress so much and recommend Clearfork Amerisleep!
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February 2023 by Sandra Milena Jaramillo
I stumbled upon Amerisleep one night and I'm so happy I did. I currently had just purchased a Purple Hybrid 4 bed and was unhappy. After a few nights with the bed I started looking and found Amerisleep. The following weekend I went to my local store and met Don. He was so helpful and patient and immediately fell in love with the Hybrid bed. That same day I called purple to start the return process and purchased the Hybrid King Split Amerisleep bed. Best purchase ever. 100 days down and getting the best sleep. Thank you so much Don!!
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February 2023 by Cyndi Gore
This is the second mattress we have bought from Amerisleep and the process and product is amazing! Don was our salesman in both purchases and did a great job assisting us and our daughter with the mattress selection and purchase! Kelvin has also been great if we called and Don was not available to assist us with any needs we had. It has been worth the 1hr drive from Allen to SW Fort Worth to try out the mattresses and make the purchase. One week later they are delivering our second mattress today!
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February 2023 by Stacy Bass
Sorry to burst everyone's bubble but I had an awful experience with Kelvin. His customer service is lacking. I also find it hard to run a business when you rarely answer the phone. He's not a very genuine person. I was shopping for a mattress. He told me as I was leaving that he would email me a quote. Two days later didn't receive it. I called the store and he didn't even remember me. When he finally emailed me he included 3 names of other people I didn't know in the email. Definitely better out there.
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February 2023 by Frances Gouveia
After two weeks of stressing over the need to buy a new mattress, I am eagerly awaiting the arrival of my AS2Hybrid. Kelvin coached me through the ordering process and actually helped me choose a mattress that should suit both my husband and me—280 lb. vs.140; back-sleeper vs. side-sleeper. A bad experience with our last mattress, which was very expensive and sags after only 2 years, left me disappointed and frustrated. Kelvin listened patiently and offered his best advice. I think I‘ve made the right choice. I‘ll check back in after our delivery. Thanks, Kelvin.
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December 2022 by Bryan Miller
Had a great experience with an old friend, Kelvin. We met years ago while we were in the same industry. He definitely carried over his passion to Amerisleep and led us in the right direction to a mattress that will best accommodate us. Looking forward to its arrival and would recommend visiting Kelvin if you’re looking for a new bed and mattress! Thanks Kelvin!
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December 2022 by Mark Cobb
Kelvin F at the Ft. Worth, TX location is an exceptionally personable sleep advisor with excellent customer service skills. I purchased a new mattress for my son for his new apartment after graduation from college. It was also his Christmas gift. When I spoke to Kelvin I explained since I was purchasing it in November, but my son would not get the opportunity to use it until after Christmas, I did not want to lose a whole month of the test and try period. His recommendation, which I agreed to, was order in November and he would personally assure it was not manufactured and shipped until closer to Christmas and therefore, we would not lose much of the test period. He followed through as promised and the item was received in time for Christmas, but as close to Christmas as possible, therefore, not much of the test period was wasted. I was impressed he did just what he said he was going to do and the communication during the process was informative and timely. He also give me helpful and skilled advice when making the mattress selection. His attention to detail is precise and his ability to ask the appropriate questions displays his customer service skill and his comprehensive experience in the advisor profession. I am writing this prior to Christmas and my son has not received and tried the mattress and therefore, I can not comment on the mattress itself. However, I am confident the mattress is of the highest quality, and my son will get many comfortable and restful nights of quality sleep. In the meantime, I will get restful sleep knowing Kelvin is available and backing the product(s) he represents and sells, and should we have any future concerns or problems, he will be there to assist.
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December 2022 by Chelsea Mann
I was referred to Amerisleep by a friend a few years ago, and I will never look back. I personally have the AS3 mattress and after sleeping on this mattress for 4+ years, it's the best sleep I have ever had. I sleep soundly, it is the perfect balance of soft/firm, and it holds its shape incredibly well.I just recently upgraded from a Queen AS3 to a King AS3, and working with Kelvin made this process seamless. He was professional, kind, communicative and really worked with me to ensure I got exactly what I wanted. If and when I get my next Amerisleep mattress, I will surely be going back to Kelvin to do so.TLDR: Get an Amerisleep mattress. You will not regret it.
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November 2022 by Debra Padgett
My experiencewith Donald was just awesome. VERY patient and knowledgeable to answer all my questions. I look forward to receiving my new mattress. I expect GREAT things and will add to my review then
