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“Chris is the store manager and extremely knowledgeable and kind. He is patient and very friendly. The store was clean and very organized. The best UPS store in SA!”
“Looking for friendly and very competent customer service, then this is your place. Every person that works here is so helpful and kind. Great place to ship things and do your Amazon returns ( quickly).”
“This was my first time actually shipping an item I had almost no clue what to do but as soon as I walked in I was helped immediately and walked through the process what I thought would be a 20 min ordeal was probably the smoothest 10 min of my life”
“Had a very stressful application that I’ve been trying to finish for several months. At the store I was missing a document and Taylor at the front desk was quick to print the missing document, notarize the application, and help me get it mailed. I appreciated his professionalism, patience, and will definitely be coming back to the UPS on Austin highway for my future shipping/mailing needs.”
“Wes designed the menu for me, and I asked him to revise it several times. He was never impatient and always helped me make changes with great patience. I am very grateful to him. Excellent service.”
“Customer svc rep multitasked so I didn't have to wait to ask a question. He saw what I needed and directed me without interrupting the customer he was helping, good job. I was in and out in less than 4 minutes. Great Customer svc.”
“I patronize this store about weekly. The Customer Service has always been amazing. Professional, polite, customer focused, efficient and caring. I would drive many miles out of my way to continue to give my business to this store. Fortunately, I live nearby.Thank you for all that you do UPS Store 0850.”
“Out off all the times I’ve went the woman who assisted me Valerie is always in a great mood and does great customer service, she always makes the process faster for everyone!”
“I was a customer at UPS on san pedro and I was greeted and serviced with a beautiful smile by Ms Edna..she was professional and answered all my questions ❤️ I will be going back soon.”
“This is ALWAYS our go to location for all our shipping needs. The staff is very attentive and speedy. We deal alot with Michael and his charm and knowledge of the job make our lives super easy. Thankyou for Always greeting us and treating our packages with care! ?”
“Had a great experience they allowed me to come back the same day after not having all of my verification needed to do my fingerprints. Forgot to get the workers name but she was wonderful and very helpful and well mannered.”
“For 2 years I have been receiving mail for my business, I have a virtual mail with this company: iPostal1, so every time I got mail, American Postal send me a pic of the package, or if I need to see my documents asap, they can scan and send them to me, and after that if I don't need them anymore I tell them to discard or shred them, very useful service that saves time, all excellent, Jeff, Landy, and all the team always very kind.
I highly recommend them, and for me they deserve these ⭐⭐⭐⭐⭐ golden stars for your professionalism❗”
“Had to get a document notarized last minute. Contacted this store and they were very curious to let us know the hours. When we showed up, Jacinda help us navigate our document. It was a very long document and she was very knowledgeable and kind to help through the process. 10 out 10 experience.”
“Carlos was absolutely helpful with a return, was about to have a headache with 3 returns and he saved me alot of time by actually helping me cancel my Amazon orders and redo them so that I don't have to go all the way to whole foods. Great job bc most people would not have taken the time to assist us in this way. Someone give this guy a raise”
“I picked up mail here a couple of times. The lady that works here is super friendly and helpful. Anytime I schedule pickups etc., everything is ready for me when I arrive.”
“J.R. Espree was very helpful and kind. He assured me that his store handles the certain requests I made. He was also quick and very efficient. I plan to only come to this location due to the unparalleled service J.R. provided. Thank you so much!”
“Very pleased with the employees at this location store #2095. Especially Andrew for helping me with getting tax forms for 2 prior years that I need to get printed but didn't know how to do that after I downloaded them on to my phone. Thank you again Andrew you're a lifesaver!!!”
“I frequent this store for all of my mailing needs and it's a great store. About a week ago I had to return several items on a new kiosk. Initially, a very tall, kind gentleman guided me over to the kiosk. I was on my lunch hour and had no clue where to begin. Immediately Kay Kay stepped forward to ask if I needed help and she took control of my package disaster. Kay Kay was super nice, very efficient, quick and patient. Her appearance was also very professional. She also ended up kindly checking me out since I was short on time. I looked at her name tag so that I could get her some recognition and was shocked to read it said "Trainee". Nothing in her actions, demeanor nor verbiage seemed inexperienced, I was so impressed. Kay Kay is a clear asset to the store, it will be nice to see this exemplary young lady move up in the store. Thank you again Kay Kay!”
“My husband dropped of a return for me (a purse) and even though I searched the pockets multiple times, I left an important card in one. An employee whose name I failed to get took the time to look me up and call me. Talk about going above and beyond! Thank you SO much!”
“As a resident of the San Antonio area, I've had the pleasure of using the UPS Store at 309 W Dewey Pl multiple times, and I'm consistently impressed. This location is a true gem, especially for anyone in the Tobin Hill, Five Points, or San Antonio College area. The staff here is what truly sets it apart. They are incredibly knowledgeable, friendly, and efficient.
Whether I'm shipping a valuable item, needing a document notarized, or simply printing some materials for a project, I know I can count on them. They've helped me pack fragile items with care, ensuring they arrive at their destination in perfect condition. Their advice on the best shipping options has saved me both time and money. The store itself is always clean and well-organized, with all the supplies you could need right at your fingertips. It’s clear they take great pride in their work and genuinely care about their customers. This is more than just a place to ship packages; it's a reliable local business that makes life a little easier. I highly recommend this UPS Store to anyone in the area looking for top-notch service.”
“The staff is always friendly, they answer any questions I have and always provide options for my shopping needs so that I can make the best and sometimes most economical decisions necessary.”
“Excellent service: needed notarization and was accommodated in a prompt, efficient and courteous manner. My only complaint is that I felt so bad for the Staff, the employees, there as there were so many returning Amazon packages that they could barely navigate around and it struck me as a fire hazard and dangerous. UPS should cease Amazon return options at this particular location because it's too small of a space and adding more employees would only add to the already existing fire hazard. This all being said, my only complaint: the efficiency and service I received there was brilliant, exceptional.”
“The manager here had outstanding customer service. He provided solutions and did what he could for the best outcome for my shipping. He went out of his way to make sure I would have a chance of low damage to my items, as well as creating a possibility to be reimbursed for any damage when there was no chance before. God bless him.”
“I often visit this store to drop off packages, but today I faced quite a challenge with a large, heavy box. I was pleasantly surprised when a kind gentleman came out to help me carry it inside. His assistance made a real difference, and I truly appreciate his thoughtfulness. Thank you for your help and for being so caring!”
“All staff members were very kind! Service was quick! What other reviews say about Amazon returns is NOT true! As long as you follow the directions from Amazon step by step, you’ll have NO issue! They cannot control what Amazon asks of you!”
“Very excellent services. Let me know if I get package, if she know I'm looking for one. I can pop my head in and just say: anything? She knows im waiting on a package. Sometimes she will handle the package assoon she see me coming. Oh she not rude, because sometimes there are two of them working. Some may she rude, because she does answer the way they want someone to answer.”
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“The older gentleman that works here is so nice and helpful! I had some trouble with a missing box and a claim and he fixed me right up! He provides awesome customer service!!!”