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“Such a wonderful and knowledgeable staff! They made it so fast and easy to send my package as well as process my Amazon returns. I also learned they do passport photos!”
“Wes designed the menu for me, and I asked him to revise it several times. He was never impatient and always helped me make changes with great patience. I am very grateful to him. Excellent service.”
“I patronize this store about weekly. The Customer Service has always been amazing. Professional, polite, customer focused, efficient and caring. I would drive many miles out of my way to continue to give my business to this store. Fortunately, I live nearby.Thank you for all that you do UPS Store 0850.”
“This team has it going on superbly....they tackled my issue smoothly n expediently. The Nacogdoches location were left dumbfounded with copies missing and me having to return to get something eleviated....I stopped at #6318 once and issue done....I will return.”
“Amazing customer service
Joey answered my call and he had the best customer service. I walked in and he was just amazing. Helped me out with packaging and made sure the correct labels were put on the right package. I couldn’t thank him enough. I will be def be doing all my packaging service with this store bc of him. UPS did an amazing job hiring this gentleman. Thank you so much
I live off bandera and gilbeau directly across a UPS store and the store is night and day. The owner John from the Bandera store needs to take some notes and do things like the San Pedro store. I’m sure the Bandera store would have way more business. Take care”
“Excellent service by employees at the 800 Quintana Rd., San Antonio Texas location always professional. Gidget and Isabella are the best and provided excellent service.”
“I recently went to this UPS Store and had the pleasure of being helped by this lovely guy with curly hair I think. His name tag said ‘trainee’ so I’m guessing he’s new, but honestly, he handled things fast. He saw me struggling with heavy boxes I was carrying and didn’t hesitate to open the door for me. He even offered to help me out when I was in a rush, and I was impressed by how quickly he got everything done for me. Not only that, but he was multitasking at once and still made sure I was taken care of. It’s rare to come across someone who genuinely cares about their job and the people they’re helping.”
“Carlos was absolutely helpful with a return, was about to have a headache with 3 returns and he saved me alot of time by actually helping me cancel my Amazon orders and redo them so that I don't have to go all the way to whole foods. Great job bc most people would not have taken the time to assist us in this way. Someone give this guy a raise”
“Had a great experience they allowed me to come back the same day after not having all of my verification needed to do my fingerprints. Forgot to get the workers name but she was wonderful and very helpful and well mannered.”
“Had to get a document notarized last minute. Contacted this store and they were very curious to let us know the hours. When we showed up, Jacinda help us navigate our document. It was a very long document and she was very knowledgeable and kind to help through the process. 10 out 10 experience.”
“Thank you so much to Tia and the awesome team at this location! I went there on a Friday afternoon to print some small posters for my classroom. This team works so well together. They compliment each other and bring a whole other level of joy and professionalism to the industry. Tia treats every person like she genuinely cares about them as a human and takes great pride in providing excellent customer service. I’ve moved from the area, but decided to return to this location because I know I can trust their work. They did not disappoint and made my teacher heart dreams come true. Thank you!!!”
“I've been a customer for nearly twenty years. Courteous, friendly, accurate, and rarely any wait. Services I have used include resolving porch pirate theft with a P.O. box to online purchase returns, notary, and of course any shipping needs.”
“Great Customer Service. I came in for Amazon returns and one needed a label to be printed out and they have an efficient system to email it to the store and print out there ($0.25) and a sign to make it easy to send from my phone.”
“This was my first time actually shipping an item I had almost no clue what to do but as soon as I walked in I was helped immediately and walked through the process what I thought would be a 20 min ordeal was probably the smoothest 10 min of my life”
“I picked up mail here a couple of times. The lady that works here is super friendly and helpful. Anytime I schedule pickups etc., everything is ready for me when I arrive.”
“Customer service is exceptional! Employees are always friendly, efficient and professional Service is friendly and quick and with my busy schedule, it’s truly appreciated!”
“This is ALWAYS our go to location for all our shipping needs. The staff is very attentive and speedy. We deal alot with Michael and his charm and knowledge of the job make our lives super easy. Thankyou for Always greeting us and treating our packages with care! ?”
“I frequent this store for all of my mailing needs and it's a great store. About a week ago I had to return several items on a new kiosk. Initially, a very tall, kind gentleman guided me over to the kiosk. I was on my lunch hour and had no clue where to begin. Immediately Kay Kay stepped forward to ask if I needed help and she took control of my package disaster. Kay Kay was super nice, very efficient, quick and patient. Her appearance was also very professional. She also ended up kindly checking me out since I was short on time. I looked at her name tag so that I could get her some recognition and was shocked to read it said "Trainee". Nothing in her actions, demeanor nor verbiage seemed inexperienced, I was so impressed. Kay Kay is a clear asset to the store, it will be nice to see this exemplary young lady move up in the store. Thank you again Kay Kay!”
“I have to applaud ? Mr. Isaiah and Mr. Felix for welcoming as soon as i entered the store and for their professionalism and friendly approach. I wish everybody would behave that way this days, specially our young adults ? like the staff i mentioned above. Thank you so much Mr. Isaiah and Mr. Feliz for your manners and i congratulate your parents for raising you to become an example to this corrupted society. Blessings ?”
“My husband dropped of a return for me (a purse) and even though I searched the pockets multiple times, I left an important card in one. An employee whose name I failed to get took the time to look me up and call me. Talk about going above and beyond! Thank you SO much!”
“Excellent service: needed notarization and was accommodated in a prompt, efficient and courteous manner. My only complaint is that I felt so bad for the Staff, the employees, there as there were so many returning Amazon packages that they could barely navigate around and it struck me as a fire hazard and dangerous. UPS should cease Amazon return options at this particular location because it's too small of a space and adding more employees would only add to the already existing fire hazard. This all being said, my only complaint: the efficiency and service I received there was brilliant, exceptional.”
“The manager here had outstanding customer service. He provided solutions and did what he could for the best outcome for my shipping. He went out of his way to make sure I would have a chance of low damage to my items, as well as creating a possibility to be reimbursed for any damage when there was no chance before. God bless him.”
“First time using this business and had a hard time finding the location so called for details and the represented was extremely helpful and kind!! (Located across James Avery) Just as long as they accept the shipping company and your package is already sealed and tagged they’ll ship it off in seconds. Will be dropping my future packages off here from now on.”
“All staff members were very kind! Service was quick! What other reviews say about Amazon returns is NOT true! As long as you follow the directions from Amazon step by step, you’ll have NO issue! They cannot control what Amazon asks of you!”
“Every time we come here Santos is so nice, accommodating, and helpful. It's not often these days that you receive such kind customer service! Thanks so much, and Santos deserves a raise! :)”
“Very excellent services. Let me know if I get package, if she know I'm looking for one. I can pop my head in and just say: anything? She knows im waiting on a package. Sometimes she will handle the package assoon she see me coming. Oh she not rude, because sometimes there are two of them working. Some may she rude, because she does answer the way they want someone to answer.”
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“The UPS Store team is super helpful and friendly! Always going above and beyond to not only help me, but other customers while I am waiting in line. The store can get busy around lunch, but nothing too crazy. I think that’s just par for the course with being next to jimmy johns and dominos.”