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“I understand how enthusiasm drains throughout the day, trying to understand a difficult customers issues can deplete the willpower to continue to help to the best of their ability. Today your employee showed me a level of customer service unequal to anything I have ever seen or will see in my entire life. Entering your store I felt immense dread, leaving your store I feel unwaveringly confident because of Denise Eseroma. She helped me understand and know how to approach my financial issues with a combination of her illustrious wit and know-how. This is the Apex of customer service. I will absolutely recommend this bank and her especially to anyone I know who is thinking about switching banks or even mentioning a bank. She has inspired me to bring her attitude to everyone I meet. 11/10 rating best employees ever”
“Very knowledgeable employees. Work well with all ages, helping prepare for transfer on death and adding to accounts when parent dies!!! Do it now! Please bring your parents in so that you are not caught without access to funds until death certificate and probate of will is complete!”
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“PenFed on Fort Hood has impeccable customer service. Jennifer considered my feelings of losing a loved one and really made an uncomfortable situation, friendly and personable. I was referred by a friend and I am so glad I took their advance.”