“My husband and I have been members since 2006. Everytime we've had a problem they have solved it. Today was no exception. The problem was First National banks call center. The first 2 people we talked to told me I wasn't showing on the account so I say " well then here's my husband who is also on it. They lost their minds and told them we had to hang up and call back for them to talk to him. Then hung up on me. When we called back it mysteriously routed right back to the supervisor so she could immediately flip out again and say " I can't be on a 3rd party call and I had had it and yelled back mean things as she hung up. So my husband had to call from his phone as now my number was being held hostage by Sonora the supervisor. Come to find out they never tried us under First Heroes bank. After the 4th call we were transferred to First Heroes and we both were on the phone just like everytime before and got our issue easily fixed by Rachel. We called back from my phone afterwards just to see and got a gentleman that took a few seconds and found me. He said we only show on First Heroes. So if it's a call center for several banks why weren't we asked what bank we're with when it didn't come up? Rachel gave us a direct number to First Heroes do we don't have this problem again. Thank you First Heroes again for helping us.”
Banks
Banks
Banks
“My husband and I have been members since 2006. Everytime we've had a problem they have solved it. Today was no exception. The problem was First National banks call center. The first 2 people we talked to told me I wasn't showing on the account so I say " well then here's my husband who is also on it. They lost their minds and told them we had to hang up and call back for them to talk to him. Then hung up on me. When we called back it mysteriously routed right back to the supervisor so she could immediately flip out again and say " I can't be on a 3rd party call and I had had it and yelled back mean things as she hung up. So my husband had to call from his phone as now my number was being held hostage by Sonora the supervisor. Come to find out they never tried us under First Heroes bank. After the 4th call we were transferred to First Heroes and we both were on the phone just like everytime before and got our issue easily fixed by Rachel. We called back from my phone afterwards just to see and got a gentleman that took a few seconds and found me. He said we only show on First Heroes. So if it's a call center for several banks why weren't we asked what bank we're with when it didn't come up? Rachel gave us a direct number to First Heroes do we don't have this problem again. Thank you First Heroes again for helping us.”