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“Very good and prompt customer service. The staff is welcoming with greetings and smiles. I worked with BJ Lewis. She was able to open me up a checking account, print a debit card and deposit a check all within 10-15 minutes.”
“I absolutely love working with this bank. The staff is so helpful and friendly. Communication is outstanding. This is like banking used to be - small group of employees with lots of personal service. Tish Sims is the standard that all banking personnel should aspire to. This is honestly the best part of being in Forney!”
“The lady only has seen me twice and remembered me. Once when I worked at chicken Express and the other day. I just hope nothing happens since I had to email my direct deposit to my employer. I work for my money. Weird I took two photos there. One walking in the other in the bank line.”
“The people that work at this location are very kind. No complaints there. Also, Bank of America offers good interest rates on loans and I like their online banking system. I think Bank of America can do better with their hold times. Generally if I call in I wait for at least 30 minutes. Sometimes more. I would give 5 stars if y'all could fix the hold time for every single department. Recommendations: longer call center hours, hire more representatives to be in the queues.”
“I recently hit a rough patch and had to get a credit card to help me get by for awhile. I needed to try to get a cash advance so I went to the bank to find out what I needed to do to obtain this. I was blessed to have met Traci that day. I was unable to get the cash advance I needed but Traci was able to advise me on other ways to get help. I was too waiting for my card to arrive and she called and found out when the card was mailed and was able to get another card sent to me in a rush delivery which would help me. If waited on the other card it would've been over a week later. She too assisted me in applying for another card and I was approved! My limit for one is $5000 with high apr and the other limit is 4500 with no apr for 15 months. She called me later today and said to get back with her after I get the cards and perhaps she can get the limit from the one card transferred to the other card allowing more of a limit with no apr. She did this on her own. She went above and beyond to find ways to help me. I got injured at work and lost my job and have been dealing with work comp and I can't work so getting these cards will help me to stay afloat until I can get my settlement. I was so grateful for her going above and beyond. God really answered my prayers went he allowed me to meet her. This branch has always been great for me and I highly recommend it and will continue to go there.”
“Changing my rating from 1 to 5 stars because of the new manager Tania Rafeh. She was very professional, knowledgeable, and her customer service was great. Staff is very professional and experienced. Its a night and day difference from my last visit.”
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“Met with credit union staff to open a savings account & sign paperwork. Got my debit card on the spot, no waiting. She assisted me with getting my daughter on the account also. Took maybe 15 minutes. Very helpful, efficient and knowledgeable. I filled out an application on line prior to going to the actual credit union. Think I’m gonna be real happy with them. Excellent service”