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August 2024 by Kyle Scott
Very upset UPS lost my $600 package and did not even reach out to tell me. I waited on a refund for almost a month just to find out it was never even delivered and had been lost on their end. The ups store was not much help and just gave me the 1-800 number to deal with claims that got me nowhere. Will not be trusting UPS anymore
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July 2024 by donny greer
The mgr. has been rude to me and my wife every time we go in there. Other staff are friendly. I’m just wondering then, why be in a customer service franchise if you are so unhappy?
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March 2024 by Christopher Smith
I've been using their services for years! They are always friendly and helpful. Highly recommended!
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December 2023 by Ryndi Hodge
This location is awesome. Greg was so helpful and friendly ! And truly cared about what he was doing!
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December 2023 by Janet Myers
This location, Flower Mound UPS, was delightful! My wait was less than 1 minute, the associate was find, funny and volunteered to update my new address!
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December 2023 by David Lothringer
I was in town for an interview and realized I was missing paperwork. I stopped in at this UPS Store and the staff quickly helped me get another set of copies printed and I was on my way. Incredibly thankful for their quick service!
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December 2023 by Self Defender Kit
There was an extremely rude yt man in his late 50’s with gray hair who treated us horribly. I went with my mom to make an Amazon return and when we asked for a receipt and he got so angry and rude and told us to have a bad day. He insulted my mom and made her cry. I’m shocked at this behavior from UPS employees. Please do better!
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December 2023 by Miguel Castro
Ups lost my package, called their 1800 number for assistance. Their useless response was to start an investigation with Amazon. Ups lost the package, not Amazon. I wouldn't be surprised if one of their employees stole the package. Don't use ups, I would recommend anyone but them. Bunch of lazy people who don't want to do their jobs.
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December 2023 by Charles Boyd
The UPS store in Flower Mound off Justin Rd. near my home is amazing. Friendly staff, always enough employees on hand to handle customer load. Always fast and easy!!!
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December 2023 by Aracely Montgomery
This store has the best customer service and knowledgeable staff. I’ve been coming here for the past few years and have never encountered an issue they couldn’t resolve.
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December 2023 by Terra Snavely
My kids loved seeing Santa tonight and having a cookie! Thanks for being a great part of our community.
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October 2023 by Amanda D
Love this store. Michelle is incredibly helpful and is always such a pleasure.
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September 2023 by Ty Strauss
Steel the worker was very helpful!
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August 2023 by Kerry Burton
Excellent Experience and Helpful Staff. Haley was able to help me get a lower rate shipping to CA. Will be back again soon.
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August 2023 by Jay Good
Great service today with Greg in store.
