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May 2024 by Shahla
Came in today 5/2/24 and was helped by Shahla. She was informative and listened to what I was needing. If in this Flower Mound TX store definitely look for Shahla.
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March 2024 by Shrita Bhat
I love coming to get my hair done at Ulta! Hairstylist MiMi always does a great job, and she takes her time making sure she cuts exactly how I envision. I always leave feeling and looking amazing!
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March 2024 by Selene Reyes
Kim was incredible and extremely fast. I was very surprised. And she was super patient, I arrived late. But she did not get upset and still washed, dried and curled my super long hair within 40min.Lauren was also great and very friendly. She did a really good job with my makeup.
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January 2024 by Abigail Trevino
I usually love coming to this Ulta and feel like the girls in skincare or makeup are very knowledgeable. I had someone yesterday help me with skincare and she was so nice and helpful, wish I knew her name. Once I got to the cashier, Alison, she had no customer service and did not care to explain anything. I asked if online coupons would work on any of my products since I’ve used a online coupon every time or they at least try to scan it or even explain why it won’t work but this cashier just said “online coupons are only for online” with such attitude. Cashiers like that can really ruin an ulta experience.
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January 2024 by Missi Dawn
Wow…. Just wow…… I left there in happy tears of JOY. Lauren did exactly what I wanted and fixed my messed up hair. She’s so professional and knowledgeable. I can’t believe how happy I am with very first visit ever.
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January 2024 by Marybeth Smith
Granddaughter & I had a great time picking out gifts ?
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December 2023 by TX414 Hickory Creek Sport Clips
Went to this location and had 2 gift cards. The woman scratched the back pin# with scissors and it took partial number off now can’t use it. Did nothing but say call the 1800 number on the back. I call and they said they would send a new card through email but will take a couple hours. Like what am I supposed to do now while I’m at the counter!?
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December 2023 by Jared
I mean, it's a cosmetics store. Why would you need anyone else's opinion? If you need makeup, go there. If you need toilet paper, probably go somewhere else
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November 2023 by Shelly B Brooks
I was very pleased with my visit. An employee named D was very helpful and very informative as well. I will come back to the store.
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November 2023 by Kynlee Buckingham
MERA IS THE BEST!! This girl deserves a raise. I came in, knowing nothing about makeup, and left feeling confident with all of the products she suggested. She wasn’t pushy, was super informative, and stuck to my budget and wants / needs. It was even her THIRD day. Someone give this girl a raise; she deserves it!!
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October 2023 by Laura Tilus
Store is great. Salon? Run. Lady books patients in between services and they all let it happen and will try to tell you it’s because she’s that good— she’s not. She will rush your appointment. She didn’t listen to my comments on what I wanted and looked at examples for 2 seconds. I was sweating and didn’t know how to tell her to stop cutting. She was too comfortable sharing her opinions on how Ulta charging $35 more for a style on a haircut is “fair” … it’s not especially because their website doesn’t say that so I couldn’t even tell how bad my cut was until I got home since I left with damp hair. This was the worst hair experience I’ve ever had. I couldn’t style my hair this morning - wanted to cry and just told myself it will grow but I’ll never trust Ulta again because they all see how she runs her clients and they all let it happen. I still tipped 10% so I paid close to $100 (3 hours of hard earned money as a ER nurse) to hate my hair. Management- just because someone’s been there a long time doesn’t mean you should let things pass.
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September 2023 by Rosa Hernandez
Angela from the Chanel counter was ABSOLUTELY WONDERFUL, she is patient and sooo helpful, we tested contours, foundations, lipsticks, and much more. I felt pampered and not rushed at all, she is so knowledgeable it's so nice to interact with such friendly customers service now a days. Angela totally made my day!! Thank You so much!!
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August 2023 by Michele Johnson
Love my hair!! Cynthia went ABOVE and BEYOND coloring and cutting my hair. The color is beautiful and blends perfectly with my existing color. She is so knowledgeable and knew just what to do for me. Thank you Cindy for giving me “Pinterest” hair, I absolutely love it!!!!
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July 2023 by Julia DIDWAY
I only shop in Ulta occasionally. After a look around the store, Tina approached me & was sold on items I have never used or know much about. I Appreciated the customer service & knowledge she had. I from now going forward go back to ULTA rather than Sephora. I am in customer service as well. Appreciate the service.
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July 2023 by Tracy Newsom
Had a wonderful cut and highlights from Cindy a couple of weeks ago. She did an amazing job. She’s also cut my daughter’s hair and did an equally incredible job. Definitely would recommend her!
