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February 2024 by suresh
Poor experience at the pharmacy
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January 2024 by N Bishop
I used to go here a lot about 10 years ago. But the service just gets worse and worse every year. They continuously bombard you with messages and phone calls prompting you to feel your medications 3 weeks ahead of time. I can't count the number of Pharmacists at one particular location that took me off auto fill for every one of my prescriptions and they get put right back on there by the corporate office. I personally know two pharmacists that used to work at CVS and quit because they hated it. Support a local pharmacy instead you'll be shocked at how much better service you receive.
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January 2024 by Laureen Mc Quade
Most amazing helpful pharmacists and staff. All go the extra mile
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January 2024 by Chance King
I came in 5 minutes before the pharmacy closed on Christmas Eve urgently needing a prescription filled that had just been seen over 5 minutes earlier from an urgent care. I had a stomach flu and desperately needed meds for stomach pain and nausea. The pharmacist and two techs working that evening were happy to help and stayed a few minutes late to get my prescription filled. They were kind and patient when I really needed that. Thanks for going above and beyond with your work.
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January 2024 by Jason C
Disappointing
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December 2023 by Mel G
You guys need to do better. I'm specifically speaking on the pharmacy. Whatever entity that hires the pharmacy staff should provide more training on answering not only insurance questions but also just basic questions people have. These are younger people working here and they seem very capable, but they haven't been given the proper tools to handle customers. Not only this, but the "adults" of these teams seem to hide behind the younger staff members and let them do the dirty work of answering questions they are not sure of. They literally refuse to come up.and handle the questions. Very poor operation.
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November 2023 by C L.
I went to this CVS pharmacy to get the new Covid vaccine. Being a senior, I feel vaccines are important for my health. Apparently CVS does not. When I inquired at the counter I was asked if I had an appointment. I did not. The tech, with an eye-roll and smirk, replied that they were too busy to administer the vaccine. I pointed out that I was the ONLY customer in the store. I also pointed out that there were NO cars in the drive-thru. Again with the eye-roll and smirk, they refused to administer the vaccine. There were six employees behind the counter, one was the pharmacy manager. She witnessed the entire encounter and merely turned away. Had the pharmacy been busy I could understand their position, but like I stated, I was the ONLY customer in the store and NO cars in the drive-thru. Evidently CVS does not believe in vaccines; CVS does not believe in senior's health; CVS does not care about customer service; CVS does not care about its reputation. Truly pathetic service, all with the pharmacy managers approval.
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November 2023 by Jill Sharpe
Refused to learn how to bill my insurance because they don’t give me a bin number(admittedly its difficult but can be done). Then the pharmacist feigned a connection issue on the phone and I sent my prescriptions elsewhere to someone more competent.
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October 2023 by Adèle Raubenheimer Rudman
The pharmacist is really rude.
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October 2023 by James Hartnett
Automated call system conveniently fails and hangs up on me repeatedly.
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September 2023 by Clint 3878
They will not answer the phone. You must leave a message and are quite rude about their lack of communication.
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August 2023 by Tawny O.
I have to rate this store as a 1. The general staff is great but my experience with one of the pharmacy technicians has been absolutely horrible. She is very rude, and doesn't give me an opportunity to finish speaking ever. I've dealt with refilling my prescription through her for a year now, and today I went to refill my prescription and I had my last straw. She cut me off was extremely short with me and just overall does not provide good customer service. Customer service is at its lowest when it comes to this pharmacy. I get having a bad day, but multiple bad days, and consistency of being rude, she doesn't need to be in the industry.
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August 2023 by Michael Tresp
I drive through the drive through pharmacy like I have done many times at other CVS’s. Wanting a Primatene inhaler the young man says you have to walk in. I told him usually I can pick it up at the drive through. He says no looking dumbfounded and confused. I hand him my old inhaler and ask him to find one he took it reluctantly but did it anyway. Comes back 1 minute later and says I can’t find it. So I park go in a find it on the shelf with 6 others! Why could he not find it? Because he did not look or want to find it. Worst CVS customer service ever.
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July 2023 by Vyshalini Acharya
Doesn't have great selection of products when compared to other big cvs stores.
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July 2023 by Umair Ali
Pharmacy staff is very rude, took my prescription and never contacted back about fulfillment.