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December 2023 by Vivin Maria Durai
Door closed at 4:59, and manager not ready to honor my 1min. Planning to close my account, poor customer service
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July 2022 by Bernadette Holguin
I visited this location for a simple request - to add card/online account access to an existing account holder. I arrived at 1:40pm but the associate would not assist me because "it would take longer than 10 minutes". I was told to call the 888 number for assistance or to open a new account online and transfer the money. Maybe your sign should say you close at 1:30 because the lights were out and computers were shut down and apparently no one wants to work.
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May 2022 by Gigi D.
Extremely difficult to speak to a person about anything. When I finally got a person today after 45 minutes calling he said "this is a branch you don't call the branch for that... you need to be patient and use the right tools". Seriously. He then gives me the number to call and ask my question and it isn't even a BOA number. I still don't have a way to solve my problem, of course other than the obvious- change banks.
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May 2022 by Milke D.
The worst location for in person transactions with a teller. Six stations available and always just 1 teller handling all transactions. Way too slow and obviously done on purpose to push customers to online activity.
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April 2022 by Elvira S.
Amazing team! I was there yesterday and today. Manager is super friendly and helpful. I worked with Alan he work super fast and professional. I will come again to this office. You do an amazing job, guys!
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March 2022 by Mary Rouse
I've tried for more than a week to speak with a live person at this branch. I realize that there are staffing shortages but it seems like at least one person could be assigned to answer phones. My question could be answered with a phone call, but now I've had to make an in person appointment to get the question answered. Answer your phone please!!
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November 2021 by Ruth Cho
Friendly staff. Nathalie is so efficient and she helps me a lot! Thank you.
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October 2021 by Chris W.
Prepare for a robot greeting. I remember when this bank was helpful and the staff was knowledgeable. I have no idea what has caused this sharp decline in overall experience.This bank should be at the top of its game and class. It is centered in the middle of one of the fastest growing and wealthiest places in North Texas.There is no room for this level of service. If I didn't have customer loyalty or money in this bank as a whole and this was my new customer experience I would turn around and go elsewhere.
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October 2021 by Sam
I have been a customer with Back of America for 10 years. Today's I was told by Ms. Laura I should close my account and go with another bank. I lost my job due to covid-19 I've been struggling to find work so my account has been quite low. A charge came in that put my account into the negative and it was continuously charged to where over 350 dollars were taken out of my account due to fees. I went into the bank to get this resolved and Ms. Laura had no interest in helping me. I don't know if it was my young age or the fact I had no money but I didn't seem to be worth her time. Instead of trying to fix the issue she continued to blame me and told me I should close my account and bank with someone else. So to anyone struggling don't go to bank of America try chase.
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October 2021 by Jeff Losey
Fantastic Location for small businesses, kind and considerate, knowledgeable small business specialist.
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September 2021 by John B.
Four employees just sitting around and waiting on possible appointment. When told to wait for unspecified time you know it's time to go elsewhere. Unbelievable....
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July 2021 by Alyssabeth _
I waited 20 min with no one even acknowledging me to finally find out that they didn’t have a notary. They weren’t even nice about it. I am getting very sick of Bank of America.
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June 2021 by Chris welch
Prepare for a robot greeting. I remember when this bank was helpful and the staff was knowledgeable. I have no idea what has caused this sharp decline in overall experience.This bank should be at the top of its game and class. It is centered in the middle of one of the fastest growing and wealthiest places in North Texas.There is no room for this level of service. If I didn't have customer loyalty or money in this bank as a whole and this was my new customer experience I would turn around and go elsewhere.
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April 2021 by Sam Capo
I have been a customer with Back of America for 10 years. Today's I was told by Ms. Laura I should close my account and go with another bank. I lost my job due to covid-19 I've been struggling to find work so my account has been quite low. A charge came in that put my account into the negative and it was continuously charged to where over 350 dollars were taken out of my account due to fees. I went into the bank to get this resolved and Ms. Laura had no interest in helping me. I don't know if it was my young age or the fact I had no money but I didn't seem to be worth her time. Instead of trying to fix the issue she continued to blame me and told me I should close my account and bank with someone else. So to anyone struggling don't go to bank of America try chase.
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April 2021 by Brice Lukasko
This location is a circus filled with incompetent clowns. The experience starts when you walk in and you’re greeted by a condescending robot asking “do you have an appointment” in a tone as if they are accusing you of a high profile crime. If you say no, the robot lady hyperventilates and freezes in an overwhelming state. If you say yes, the robot lady begins to ask you several questions about your meeting with the banker as if she’s goin to conduct the meeting in place of the banker. You then speak with an incompetent banker Robot that takes a multiple of the time a normal competent banker would to conducts simple tasks. After they confuse themselves several times in attempt to complete basic tasks (while you’re thinking you’ll never leave), they have the audacity to try to upgrade your services. Not a pleasant experience but does make for a funny story to laugh about with others.
